Conversation API

Why choose Sinch for conversational messaging

• All channels

  With the widest channel offering on the market, you can reach any customer, anywhere, with Sinch. If a a channel is down? Use automatic fallbacks to send the same content over a different channel.

• Intelligence

  Use our Smart Conversations to understand what customers are thinking and feeling to provide personal responses. 

• Personalization

  With unified contact profiles, individual channel priorities, and conversation history across multiple channels, you can enhance customer experience by making it personal.

• Easy integration

  With a single API you can quickly integrate with any service or platform and add new channels to accommodate new business needs or market changes without starting again.