#TextForHumanity extends to give thanks to Frontline workers and those in isolation – Join the moment today! Read more

Access all channels through one simple API

Make customer interactions easy

Sinch Arc

Multi-channel messaging in one seamless flow

Why build conversations with Sinch

  • bullet point

    Deliver one message on any channel

    With so many messaging apps to choose from these days, customers are all over the place - but your communication doesn't have to be. With the Sinch Conversation API you only have to design one message. We'll do the rest, ensuring your message finds your customers on their favorite channel.
  • bullet point

    Get closer

    Get with the times! Customers want your communication - but they want it their way. Whether that's via SMS, WhatsApp, Messenger, Viber, or others, we'll help you stay relevant.
  • bullet point

    Add new channels with ease

    Each communication channel you integrate requires valuable time and overhead. But with just one smooth API to rule them all, you get to skip all that - cross-channel messaging is suddenly simple!

Benefits

Define the message once, deliver on any channel

Messages icon Blue

Stay consistent

We make sure your message looks great on any channel – no fuss!

icon Business support systems Blue

Leverage existing tools

Let’s not make this complicated. Integrate easily with your contact center, internal business systems, and processes.

Customer Care logo

Chat across channels

Create seamless automated conversations across multiple channels. And for complex issues, hand it over to your customer service team.

Engage your customers across any mobile channel

Keep track of engagement across channels

User swapped channels? No problem! Keep the conversation going without a hitch. After you define the message flow, there’s no need for individual chat configuration.

Streamline customer service with one API

Save your team time and effort – while maintaining gold standard customer service. With the Sinch Conversation API, you can design interactive chat services for customer-driven questions and automate FAQs.

Seamless handover from bot to human and back

For complex consumer requests, bring the full conversation history to your support team. And reduce manual handover by assigning rules in your contact center.

Omnichannel messaging made simple

Reach your users on their preferred messaging app

SMS

WhatsApp

RCS

Messenger

Viber

Features

Unify your multichannel messaging through one simple API

Maximize channel-specific functionality

Is your consumer on SMS, RCS, WhatsApp, Viber or Facebook Messenger? It doesn't matter! The message will stay consistent and maximize their unique formats.

Next-generation channel ready

As the channel landscape evolves, we’ll connect you to new channels when they become available through Conversation API. No extra setup needed!

Intuitive customer notifications

Transform your alerts into actionable customer service conversations.

Preview the message format before sending

Design and visualize your message for cross-channel consistency. Preview the template and launch in one step – no surprises!

New to omnichannel messaging?

We’ll work with you on best practices for conversation strategy and design. Sinch's omnichannel experts are on your side.

Easy integration with your product suite

Conversation API fits with the CRM, business systems, or campaign tools your team uses. Or you can customize your integration to suit your business needs.