Conversation API

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Strengthen customer relationships with conversational messaging

Expand your marketing reach

Attract customers on the apps they love and watch your conversions grow.

Reduce the barriers to purchase

Be available for queries and provide relevant info to prospects wherever they are on their journey.

Upgrade your customer service

Remove long phone waiting times and let customers message you when and where it suits them.

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Our conversational messaging guide dives deeper into the above topics and outlines all of our available tools to help increase customer relationships.

One API, millions of possibilities for a better customer experience

Get 100% reach

With the biggest channel lineup, you can ensure you’ll reach your customers around the world.

Easy integration

No matter what tools you’re using Conversation API will integrate, automate, and scale like a dream.

Keep it simple

Focus on the message, not the how. Let Conversation API do the hard work optimising your messages for individual channels.

Flexibility built in

Now there’s no heavy lifting when adding a new channel, just switch it on and off you go!

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One API to connect them all!

SMS

Send and receive text messages at scale through a single connection.

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WhatsApp

Create automated chats, build trust, and enrich the customer journey.

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RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.

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Facebook Messenger

Connect with 1 billion global users on Facebook Messenger for Business.

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Viber

Connect with key audiences over Viber Business Messaging.

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Instagram

Take user experience to the next level with real-time conversational commerce on Instagram.

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KakaoTalk

Deliver rich messages to customers on the channel they love.

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Telegram

Enable customer-initiated, branded conversations on a secure platform.

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Depending on a customer’s preferred channel, who they are, and when they come back to the market, we try to strategically deliver relevant messaging based on their maintenance needs or even based on the weather forecast.

Claire Laurent

Senior Account Director at Publicis, Nissan’s marketing partner

4.7x

higher engagement with conversational messaging over traditional methods.

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Loved by developers around the world

With the power to handle multi-channel queries on one thread, create personalized experiences at scale, automate customer care through self-serve bots, complement existing tools, and integrate easily – what’s not to love?

The Sinch advantage

All channels

• 100% reach
• Simple channel configuration
Intelligence

• Message routing
• Transcoding
• Add conversational AI using Chatlayer
Personalization

• One contact profile
• Conversational context
• Rich media powering personalized content
Easy integration

• Single API for all your channels
• New channel additions when available
• Integrate with any service/platform