Multi-channel messaging in one seamless flow
Why build conversations with Sinch
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Deliver one message on any channel
With so many messaging apps to choose from these days, customers are all over the place - but your communication doesn't have to be. With the Sinch Conversation API you only have to design one message. We'll do the rest, ensuring your message finds your customers on their favorite channel. -
Get closer
Get with the times! Customers want your communication - but they want it their way. Whether that's via SMS, WhatsApp, Messenger, Viber, or others, we'll help you stay relevant. -
Add new channels with ease
Each communication channel you integrate requires valuable time and overhead. But with just one smooth API to rule them all, you get to skip all that - cross-channel messaging is suddenly simple!
Benefits
Define the message once, deliver on any channel
Stay consistent
We make sure your message looks great on any channel – no fuss!
Leverage existing tools
Let’s not make this complicated. Integrate easily with your contact center, internal business systems, and processes.
Chat across channels
Create seamless automated conversations across multiple channels. And for complex issues, hand it over to your customer service team.
Need assistance? Speak with an expert.
Engage your customers across any mobile channel
Keep track of engagement across channels
User swapped channels? No problem! Keep the conversation going without a hitch. After you define the message flow, there’s no need for individual chat configuration.
Streamline customer service with one API
Save your team time and effort – while maintaining gold standard customer service. With the Sinch Conversation API, you can design interactive chat services for customer-driven questions and automate FAQs.
Seamless handover from bot to human and back
For complex consumer requests, bring the full conversation history to your support team. And reduce manual handover by assigning rules in your contact center.
Omnichannel messaging made simple
Reach your users on their preferred messaging app
SMS
RCS
Messenger
Viber
Features
Unify your multichannel messaging through one simple API
Maximize channel-specific functionality
Is your consumer on SMS, RCS, WhatsApp, Viber or Facebook Messenger? It doesn't matter! The message will stay consistent and maximize their unique formats.
Next-generation channel ready
As the channel landscape evolves, we’ll connect you to new channels when they become available through Conversation API. No extra setup needed!
Intuitive customer notifications
Transform your alerts into actionable customer service conversations.
Preview the message format before sending
Design and visualize your message for cross-channel consistency. Preview the template and launch in one step – no surprises!
New to omnichannel messaging?
We’ll work with you on best practices for conversation strategy and design. Sinch's omnichannel experts are on your side.
Easy integration with your product suite
Conversation API fits with the CRM, business systems, or campaign tools your team uses. Or you can customize your integration to suit your business needs.
Related products
Cast an eye over our related products, built to make your engagements even better.
