Conversation API
One simple API to reach customers over multiple channels and deliver a mobile-first experience that's out of this world!
Build stronger customer relationships through conversations
One API, millions of possibilities for valuable customer conversations
One API to connect them all!
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Why choose Sinch for conversational messaging
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All channels
With the widest channel offering on the market, you can reach any customer, anywhere, with Sinch. If a a channel is down? Use automatic fallbacks to send the same content over a different channel.
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Intelligence built-in
Use our Smart Conversations feature to better understand what your customers are sending. Understand how they feel, read text from attached images, and much more so you can send personalized, helpful replies.
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Personalization
With unified contact profiles, individual channel priorities, and conversation history across multiple channels, you can enhance customer experience by making it personal.
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Easy integration
With a single API you can quickly integrate with any service or platform and add new channels to accommodate new business needs or market changes without starting again.
Frequently asked questions
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What is conversational messaging?
Customer engagement is evolving! Instead of one-way blasts to customers, communications are becoming conversational. Why? Because that’s what customers crave - 89% say they want two-way conversations over messaging channels.
Today’s tech-savvy customers want to ask questions right in the messaging stream on their preferred channel, and they want quick answers. This shift toward a more personal approach to communication is known as conversational messaging, or conversational customer engagement.
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What is Conversation API?
There are many messaging channels to choose from, and people use different ones based on age, location, and what’s most popular at any given time. It’s tricky to keep up.
Reaching customers across multiple channels can be a real challenge for businesses. Managing all those integrations and maintenance takes a lot of time. Then just when you think you’re on top of it, everything changes.
That’s why Sinch came up with Conversation API. Conversation API lets you use all those messaging channels with just one integration. And it has additional features to simplify the management of multiple messaging channels. Not only that, but because all traffic is routed through the same API, you get an overview of customer conversations across all channels, even if they switch channels mid-conversation!
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How can I test and get started with Conversation API?
Check out this article on Sinch Community that gives you a quick overview and short video tutorial on how you can test and get started using Conversation API from the Sinch Dashboard.
Talk to our experts
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