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Expand your marketing reach

Attract customers on the apps they love and watch your conversions grow.

Reduce the barriers to purchase

Be available for queries and provide relevant info to prospects wherever they are on their journey.

Upgrade your customer service

Remove long phone waiting times and let customers message you when and where it suits them.

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Our conversational messaging guide dives deeper into the above topics and outlines all of our available tools to help increase customer relationships.

Get 100% reach

With the biggest channel lineup, you can ensure you’ll reach your customers around the world.

 

Easy integration

No matter what tools you’re using Conversation API will integrate, automate, and scale like a dream.

Keep it simple

Focus on the message, not the how. Let Conversation API do the hard work optimising your messages for individual channels.

Flexibility built in

Now there’s no heavy lifting when adding a new channel, just switch it on and off you go!

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SMS

Send and receive text messages at scale through a single connection.

RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.

Instagram

Take user experience to the next level with real-time conversational commerce on Instagram.

Telegram

Enable customer-initiated, branded conversations on a secure platform.

KakaoTalk

Deliver rich messages to customers on the channel they love.

LINE

Chat with customers in Japan, Thailand, and more with LINE.

WeChat

The number one choice for chatting with customers in China.

In-app Chat

Connect with your customers on your mobile app.

Push

Send timely notifications via app and browser push.

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Loved by developers around the world

With the power to handle multi-channel queries on one thread, create personalized experiences at scale, automate customer care through self-serve bots, complement existing tools, and integrate easily – what’s not to love?

Give it a go now! Sign-up to our dashboard and send WhatsApp, RCS, and SMS messages to your phone. 

Conversation API

Why choose Sinch for conversational messaging

  • All channels

    With the widest channel offering on the market, you can reach any customer, anywhere, with Sinch. If a a channel is down? Use automatic fallbacks to send the same content over a different channel.

  • Intelligence built-in

    Use our Smart Conversations feature to better understand what your customers are sending. Understand how they feel, read text from attached images, and much more so you can send personalized, helpful replies. 

  • Personalization

    With unified contact profiles, individual channel priorities, and conversation history across multiple channels, you can enhance customer experience by making it personal.

  • Easy integration

    With a single API you can quickly integrate with any service or platform and add new channels to accommodate new business needs or market changes without starting again. 

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Frequently asked questions

  • What is conversational messaging? 

    Customer engagement is evolving! Instead of one-way blasts to customers, communications are becoming conversational. Why? Because that’s what customers crave - 89% say they want two-way conversations over messaging channels. 

    Today’s tech-savvy customers want to ask questions right in the messaging stream on their preferred channel, and they want quick answers. This shift toward a more personal approach to communication is known as conversational messaging, or conversational customer engagement. 

    Learn more in our CX report

  • What is Conversation API?

    There are many messaging channels to choose from, and people use different ones based on age, location, and what’s most popular at any given time. It’s tricky to keep up. 

    Reaching customers across multiple channels can be a real challenge for businesses. Managing all those integrations and maintenance takes a lot of time. Then just when you think you’re on top of it, everything changes. 

    That’s why Sinch came up with Conversation API. Conversation API lets you use all those messaging channels with just one integration. And it has additional features to simplify the management of multiple messaging channels. Not only that, but because all traffic is routed through the same API, you get an overview of customer conversations across all channels, even if they switch channels mid-conversation!

Talk to our experts

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