Improve communications and boost customer satisfaction
Eliminate customer friction with timely updates
Avoid complaints and increase satisfaction with real-time updates about your products and services.
Reduce no-show rates and missed deliveries
Send automated text reminders and notifications, and stop losing money with missed appointments and deliveries.
Continuously improve customer experience
Monitor satisfaction by following up on all customer service interactions with automated SMS surveys.
Open up new possibilities to connect with your customers
Enable SMS on your toll-free number and never miss an opportunity to listen, collect direct insights, and create meaningful connections. Setup is quick and hassle-free with our flexible APIs and easy onboarding process. Toll-free numbers support 2-way messaging capability with built in STOP/UNSTOP functionality.
Build with confidence and engage in 2-way A2P messaging
Build trust when you use the Sinch Numbers API to enable customers to call and text using a unique, branded, masked number to protect people’s sensitive information. Sign up for an account, view and manage your API keys, and learn how to get a toll-free number in our portal.
Unlock new opportunities with your toll-free number
Customers trust toll-free numbers, as most large enterprises use them to interact with their customers via voice today.
Toll-free messaging uses the same compliant opt-in mechanisms as any other SMS messaging channel. Consent is mandatory, and the network implemented STOP layer ensures consumers are protected.
Toll-free messaging includes handset delivery receipts – so you’ll always know whether your messages are being delivered.
Maximize your reach
Use one number to reach both the U.S. and Canada. Easy!
Toll-free numbers are an established A2P messaging channel and have experienced enormous growth over the past few years as major companies catch on to the power of text messaging.
A toll-free number is a reliable and quick channel. It’s a great solution if you need to deliver your messages fast.
Use your existing toll-free number
Sinch can enable text messaging for your existing number, or set up a new one for you.
Vanity toll-free numbers
Want a number to match your brand? We’ve got you covered! Sinch can procure a sought-after vanity number for you, to spell out a company name, phrase, word, or acronym. Get in touch to see if the number you want is available.
Help customers feel confident picking up phone calls - when they don't trust Caller ID, they'll ignore even the most genuine phone call.
Got questions? We've got answers!
What is a toll-free number?
Toll-free numbers enable two-way SMS across the US and Canada. These numbers allow callers to reach businesses and individuals without being charged a long-distance fee. Wireless callers, however, will be charged for the airtime minutes used during the call unless they have "unlimited calling."
What types of numbers can run toll-free messaging?
You can run messaging on any toll-free prefix available today: 800, 888, 877, 866, 855, 844, and 833.
Can I use my own number or will Sinch procure one for me?
Sinch can text-enable your number or procure you a new one. Text-enabling your existing number won’t affect voice service on the number. Messaging and voice operate independently, so there'll be no impact on your voice service.
Do voice and SMS need to be from the same provider?
No, you can use different providers for voice and SMS with a toll-free number since voice and messaging on a toll-free number run completely independently from one another. Sinch can provide both services, but you can also enable only SMS messaging with us if you wish.
Can I shift my traffic from a short code to a toll-free number?
In most cases, yes. However, in some situations, a short code is a better solution (e.g., very high-volume campaigns).
What is the standard throughput for a toll-free number?
The standard throughput is 10 messages per second. Higher throughput is available, depending on use case, at speeds comparable to short codes. Contact us to get more information.
Do I need to register my toll-free campaign?
Yes, you must register your toll-free campaign by completing a Verified Sender Form. The Verified Sender Form is a lightweight onboarding process that ensures better deliverability, fewer restrictions, and reduction of false positive blocking and filtering.
What's a delivery receipt, do they work on toll-free numbers?
There are two types of delivery receipts in relation to SMS messaging: a network delivery receipt and a handset delivery receipt. A handset delivery receipt is a receipt from a consumer's handset that a message has been received. Toll-free numbers, in most cases, support handset delivery receipts.
Do toll-free numbers support SMS and MMS?
Yes, toll-free numbers support SMS and MMS messaging.
What are some best practices for toll-free messaging?
- Avoid using public URL shorteners. These are used by spammers and are mostly blocked on toll-free numbers. Create a custom URL shortener that is only used by your brand.
- Ensure you have proper consent.
- Support HELP and STOP commands.
- Use only one toll-free number for all your messaging.