Improve communications and boost customer satisfaction
Eliminate customer friction with timely updates
Avoid complaints and increase satisfaction with real-time updates about your products and services.
Reduce no-show rates and missed deliveries
Send automated text reminders and notifications, and stop losing money with missed appointments and deliveries.
Continuously improve customer experience
Monitor satisfaction by following up on all customer service interactions with automated SMS surveys.
Unlock new opportunities with your toll-free number
Customers trust toll-free numbers, as most large enterprises use them to interact with their customers via voice today.
Toll-free messaging uses the same compliant opt-in mechanisms as any other SMS messaging channel. Consent is mandatory, and the network implemented STOP layer ensures consumers are protected.
Toll-free messaging includes handset delivery receipts – so you’ll always know whether your messages are being delivered.
Maximize your reach
Use one number to reach both the U.S. and Canada. Easy!
Toll-free numbers are an established A2P messaging channel and have experienced enormous growth over the past few years as major companies catch on to the power of text messaging.
A toll-free number is a reliable and quick channel. It’s a great solution if you need to deliver your messages fast.
Use your existing toll-free number
Sinch can enable text messaging for your existing number, or set up a new one for you.
Vanity toll-free numbers
Want a number to match your brand? We’ve got you covered! Sinch can procure a sought-after vanity number for you, to spell out a company name, phrase, word, or acronym. Get in touch to see if the number you want is available.
Help customers feel confident picking up phone calls - when they don't trust Caller ID, they'll ignore even the most genuine phone call.
Got questions about toll-free SMS? We've got answers!
What is toll-free SMS?
Toll-free numbers are 10-digit numbers for U.S. and Canada that begin with an 8XX prefix. Toll-free numbers include 800, 888, 866, 855, 844, and 833 prefixes. They can also be enabled for two-way SMS. These numbers allow callers to reach businesses and individuals without being charged a long-distance fee. Wireless callers, however, will be charged for the airtime minutes used during the call unless they have "unlimited calling."
What are the advantages of toll-free texting?
Toll-free numbers are easy to remember and easily portable, which supports better customer experiences. They also help businesses earn trust and establish credibility with their customers.
Toll-free texting offers customers a way to communicate effortlessly with your business through numbers you may already have, which helps improve customer satisfaction. Your business gains a new, affordable and effective channel to engage customers at scale – and you’ll get handset delivery receipts (that means message delivery receipts come from the customer’s phone), so you know your texts were received.
Can my 800 number receive text messages?
Yes, any toll-free number can receive and send SMS or MMS messages if it is text-enabled.
How does my business get a toll-free number that’s text-enabled?
Sinch can text-enable your business’s toll-free number or procure you a new one. Text-enabling your existing number won’t affect voice service on the number. Messaging and voice operate independently, so there'll be no impact on your voice service.
Do voice and SMS services need to be from the same provider?
No, you can use different providers for voice and SMS with a toll-free number since voice and messaging on a toll-free number run completely independently from one another. Sinch can provide both voice and SMS services or individual solutions that work with your current set-up.
Can I switch from a short code to a toll-free number for SMS?
In most cases, yes. However, in some situations, a short code is a better solution (e.g., very high-volume messaging campaigns).
What is the throughput for a toll-free number?
The standard throughput is 10 messages per second. High throughput toll-free numbers are available, depending on use case, at speeds comparable to short codes. Contact us to get more information.
What is toll-free messaging verification, and do I need it?
Requesting verification for your toll-free number ensures better text message deliverability, fewer restrictions, and reduction of false positive blocking and filtering. You must register your toll-free number by completing a Verified Sender Form.
What are some best practices for toll-free messaging?
- Avoid using public URL shorteners. These are used by spammers and are mostly blocked on toll-free numbers. Create a custom URL shortener that is only used by your brand.
- Ensure you have proper consent.
- Support HELP and STOP commands.
- Use only one toll-free number for all your messaging.