Just a few of the clients we work with

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Why travel alerts need to go mobile

  • Update with ease 

    Travelling can be stressful! Delayed flights, schedule changes, cancellations...it’s vital to keep customers in the loop, and we make it possible with travel alerts and real-time notifications worldwide. 

  • Deliver five-star customer support 

    Customers on-the-go need quick, simple support. Whether they simply need to book a taxi, or something a little more complicated like a visa query, you can improve the customer experience with pre-defined answers and notifications on their favorite channels. 

  • Cross and upsell 

    Mobile communication ensures a smooth journey for your customers - but it also paves the way for increased revenue! From seat upgrades to info on travel loyalty programs, keep your customers up-to-date and watch the cash flow in. 

  • Meet customer expectations 

    67% of people would find notifications of a changed or cancelled travel ticket very useful. 

    53% said they’d find a "we’re on our way" notification from a taxi very useful. 

    40% of people say they interact with travel businesses via mobile, yet 67% would find it useful – seize that 27% opportunity gap! 

    Source  

Hi,
I need to reschedule my flight to Paris, can you help? I'd like to fly tonight if possible.

Absolutely! There are seats available on a flight departing at 9:35pm and arriving at 11:55pm. Would this work for you?

Perfect! Please go ahead and put me on that flight. Thank you so much!

You're all set! Let me know if you need help with anything else.

Benefits

Reduce the cost of customer care

A well-known airline used RCS to allow customers to reschedule their flights. The result was significant cost savings: $5 per call vs $0.05 for an SMS.

Reduce revenue leakage

Sinch Number Masking helped a well-known ride-hailing company increase revenue, security, and brand trust by allowing voice calling between drivers and customers while preventing off-platform transactions.

Prevent fraud

“The SMS verification solution provided by Sinch was the answer to our problem. The implementation was straightforward, follow-up was quick and accurate – all we needed for a successful partnership.” 

Franklin Braeckman, Online Marketing Manager - Oceanwide Expeditions

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Products

RCS

Rich Media, guided responses, and an app-like experience all in the users' SMS inbox.

Number masking

Masking numbers to anonymize voice calls can protect you and your customers while keeping personal numbers safe.

SMS Verification

Secure login and sign-up, reduce churn and boost revenue with the power of text.

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Mobile messaging makes customer experience smooth sailing!

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Why wait? Build a world-class travel experience with Sinch!

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Try out Sinch now - for free!

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