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            Keep things simple and connect multiple channels with one integration for an omnichannel messaging experience.

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            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs.

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          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

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          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

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          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

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          Email on Acid has the tools you need to press send with greater confidence

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          Improve your inbox placement and connect with real people – your customers

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          Our powerful Email API scales to send billions of emails and delivers them quickly.

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          Ensure your message gets seen as intended - no matter the client.

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        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
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          Enable Microsoft Teams calling with Operator Connect

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        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
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          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
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          Get the white paper
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          Bank to the Future: Rethinking CX for financial services in 2022
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  • Products
      • Column
        • Channels
          • SMS
          • MMS
          • RCS
          • WhatsApp
          • Facebook Messenger
          • Instagram
          • All Channels
        • Column
          • Connect Multiple Channels

            Keep things simple and connect multiple channels with one integration for an omnichannel messaging experience.

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs.

          • SMS Verification

            Secure your customer journey while increasing conversions and reducing churn

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

        • Engage with Customers

          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

      • Voice & Video
        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust. 

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connected PSTN for Webex Calling

          Transform the audio precision of your Webex meetings

        • Verification

          Enhance app security with scalable calling authentication solutions built with conversion in mind

          Flash Call Phone Call

        • Unified Communications

          Get all the tools you need in one place with our comprehensive cloud communications platform.

          Private Label Cloud Communications

        • Emergency Services

          Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
          E911 Next Generation 911

      • Use cases
        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

      • Email
        • Mailgun

          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

        • Mailjet

          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

        • Email on Acid

          Email on Acid has the tools you need to press send with greater confidence

        • InboxReady

          Improve your inbox placement and connect with real people – your customers

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly.

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client.

      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
        • Numbers

          Find a number that meets all your business needs

          Toll Free 10DLC Short Codes

           

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Operator Connect for Microsoft Teams

          Enable Microsoft Teams calling with Operator Connect

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

        • Voice IP Exchange

          Enhancing your connectivity with rich voice and video

        • PSTN Connect

          Gain nationwide IP access with interconnectivity to a single network

        • Fax API

          Securely send and receive faxes at scale

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • SMS Verification

          Simple, secure user authentication powered by text messaging

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number veriification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
        • Campaigns

          Scalable mobile marketing solutions for rich, personalized campaigns

        • Chatlayer

          Conversational AI chatbot and voicebot platform

        • Contact Pro

          Voice, video, chat, messaging and email - all in one cloud contact centre solution

        • Messenger People

          Omnichannel messaging platform for personalized engagements

        • Mobility Clients & SDKs

          Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK.

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

  • Solutions
    • Business
      • Enterprise

        Obtain all your cloud communications solutions through one provider

      • Communication Service Providers

        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

      • Operators

        Optimize your operations and remove the headache of network management

    • By Department
      • Marketing

        Wow your customers effortlessly with personalized messaging throughout the customer journey

      • Operations

        Boost operational efficiency and customer satisfaction with timely, relevant notifications.

      • Customer Service

        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

    • By Industry
      • Healthcare
      • Media & Entertainment
      • Retail
      • Telecommunication
      • Travel & Transport
      • More
  • Partners
    • Partner Enablement

      Team up with us to optimize your solutions with conversational technology

    • Find a Partner

      Accelerate your digital transformation journey with a trusted partner

    • Integrations & Connectors

      Seamlessly integrate our solutions with your favorite existing tools

  • Operator
      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise.

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space.

        • SMS Firewall

          Boost security and monetize enterprise messaging.

        • Signaling Firewall

          Strengthen your network and protect your subscribers.

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network.

        • SMS for Operators

          Global SMS interconnectivity made easy.

        • SMS Select

          Safeguard SMS monetization and tighten up security.

        • MMS for Operators

          Global MMS interconnectivity made easy.

        • Messaging Proxy

          Increase revenue on legacy messaging services.

        • IPX

          Our one-stop shop for global connectivity.

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology.

        • 5G Messaging

          Make the most of the bright future of SMS in 5G.

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd.

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized.

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution.

        • SMS Transformation

          Maximize the value of your SMS business.

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
  • Developers
  • Insights
    • By Type
      • Blog

        Your go-to resource for expert tips and insights on mobile engagement

      • Customer stories

        Discover how we help brands increase customer engagement, satisfaction, and growth.

      • Resources

        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

        CX Education podcast

      • Events & Webinars

        Take a look at the events we'll be attending and hosting over the next few months

        On-Demand

      • News

        Press coverage & company announcements.

      • All Insights
    • Column
      • By Topic
        • Fraud in business messaging
      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Banking customer using mobile communication
          Report
          Bank to the Future: Rethinking CX for financial services in 2022
          Get the report
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  • Verified SMS
    Type: Product
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    Type: Component Page
  • Thank you Page
    Type: Component Page
  • Privacy Policy
    We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less.  Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…,  , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…,  , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise.  We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…,  , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…,  , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…,  , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…,  , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?,  , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…,  , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…,  , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch).,  , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…,  , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority.  Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…,  , Who has access to my personal data?,  , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…,  , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…,  , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…,  , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…,  , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…,  , What are my rights with regards to my personal data?,  , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…,  , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…,  , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…,  , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent.,  , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…,  , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…,  , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…,  , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
    Type: Legal page
  • Privacy Policy
    We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less.  Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…,  , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…,  , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise.  We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…,  , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…,  , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…,  , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…,  , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?,  , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…,  , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…,  , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch).,  , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…,  , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority.  Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…,  , Who has access to my personal data?,  , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…,  , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…,  , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…,  , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…,  , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…,  , What are my rights with regards to my personal data?,  , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…,  , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…,  , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…,  , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent.,  , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…,  , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…,  , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…,  , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
    Type: Legal page
  • Privacy Policy
    We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less.  Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…,  , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…,  , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise.  We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…,  , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…,  , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…,  , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…,  , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?,  , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…,  , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…,  , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch).,  , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…,  , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority.  Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…,  , Who has access to my personal data?,  , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…,  , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…,  , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…,  , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…,  , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…,  , What are my rights with regards to my personal data?,  , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…,  , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…,  , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…,  , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent.,  , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…,  , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…,  , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…,  , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
    Type: Legal page
  • Privacy Policy
    We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less.  Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…,  , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…,  , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise.  We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…,  , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…,  , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…,  , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…,  , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?,  , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…,  , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…,  , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch).,  , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…,  , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority.  Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…,  , Who has access to my personal data?,  , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…,  , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…,  , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…,  , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…,  , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…,  , What are my rights with regards to my personal data?,  , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…,  , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…,  , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…,  , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent.,  , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…,  , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…,  , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…,  , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
    Type: Legal page
  • Messaging Compliance
    Date of Last Revision: December 10, 2018 PLEASE NOTE THE FOLLOWING BEFORE READING FURTHER: The following information exemplifies some (but not all) of the applicable laws, regulations and industry codes and standards which govern the use of Sinch’s messaging services (“Messaging Compliance Rules”). The following information is not intended to constitute (nor does it constitute) legal, compliance…,  , 1. Messaging Compliance Rules, As Sinch messaging services are available across multiple territories and jurisdictions, all Sinch customers must consider where: (i) they use the Sinch messaging services; and (ii) their use of the Sinch messaging services has an impact. For example, if the Sinch messaging services are used to send messages from an entity in the United Kingdom to end users in Germany, the jurisdictional impact…,  , 2. Service Provider Rules, Many of our Service Providers impose their own specific requirements relating to the use of the messaging services by Sinch, its customers and any end users. These may include (but are not limited to) additional rules relating to the: type, content and permitted time of sending of messages; pre-registration of message originators; prohibition of certain types of message originators; pre-approval…
    Type: Legal page
  • Messaging Compliance
    Date of Last Revision: December 10, 2018 PLEASE NOTE THE FOLLOWING BEFORE READING FURTHER: The following information exemplifies some (but not all) of the applicable laws, regulations and industry codes and standards which govern the use of Sinch’s messaging services (“Messaging Compliance Rules”). The following information is not intended to constitute (nor does it constitute) legal, compliance…,  , 1. Messaging Compliance Rules, As Sinch messaging services are available across multiple territories and jurisdictions, all Sinch customers must consider where: (i) they use the Sinch messaging services; and (ii) their use of the Sinch messaging services has an impact. For example, if the Sinch messaging services are used to send messages from an entity in the United Kingdom to end users in Germany, the jurisdictional impact…,  , 2. Service Provider Rules, Many of our Service Providers impose their own specific requirements relating to the use of the messaging services by Sinch, its customers and any end users. These may include (but are not limited to) additional rules relating to the: type, content and permitted time of sending of messages; pre-registration of message originators; prohibition of certain types of message originators; pre-approval…
    Type: Legal page
  • Messaging Compliance
    Date of Last Revision: December 10, 2018 PLEASE NOTE THE FOLLOWING BEFORE READING FURTHER: The following information exemplifies some (but not all) of the applicable laws, regulations and industry codes and standards which govern the use of Sinch’s messaging services (“Messaging Compliance Rules”). The following information is not intended to constitute (nor does it constitute) legal, compliance…,  , 1. Messaging Compliance Rules, As Sinch messaging services are available across multiple territories and jurisdictions, all Sinch customers must consider where: (i) they use the Sinch messaging services; and (ii) their use of the Sinch messaging services has an impact. For example, if the Sinch messaging services are used to send messages from an entity in the United Kingdom to end users in Germany, the jurisdictional impact…,  , 2. Service Provider Rules, Many of our Service Providers impose their own specific requirements relating to the use of the messaging services by Sinch, its customers and any end users. These may include (but are not limited to) additional rules relating to the: type, content and permitted time of sending of messages; pre-registration of message originators; prohibition of certain types of message originators; pre-approval…
    Type: Legal page

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