Type: Product
Type: Component Page
Type: Component Page
We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less. Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…, , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…, , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise. We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…, , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…, , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…, , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…, , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?, , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…, , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…, , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch)., , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…, , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority. Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…, , Who has access to my personal data?, , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…, , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…, , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…, , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…, , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…, , What are my rights with regards to my personal data?, , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…, , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…, , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…, , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent., , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…, , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…, , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…, , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
Type: Legal page
We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less. Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…, , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…, , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise. We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…, , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…, , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…, , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…, , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?, , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…, , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…, , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch)., , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…, , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority. Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…, , Who has access to my personal data?, , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…, , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…, , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…, , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…, , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…, , What are my rights with regards to my personal data?, , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…, , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…, , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…, , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent., , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…, , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…, , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…, , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
Type: Legal page
We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less. Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…, , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…, , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise. We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…, , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…, , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…, , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…, , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?, , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…, , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…, , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch)., , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…, , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority. Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…, , Who has access to my personal data?, , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…, , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…, , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…, , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…, , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…, , What are my rights with regards to my personal data?, , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…, , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…, , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…, , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent., , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…, , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…, , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…, , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
Type: Legal page
We are Sinch. We’re not just experts in messaging…we’re #1. Our cloud communications platform reaches every mobile phone on the planet - in seconds or less. Customers (and their end-users) need to be able to trust us. Customers trust us to have privacy as a top priority. They trust us to implement the security measures to protect their data. And trust us to not provide information to just anyone…, , Table of Contents, Let’s start at the beginning: who is “we”? So why are we informing you? Sinch as a Controller Sinch as a Processor Next questions: Who provides us with personal data, which information will we have and what will we use the data for? Who provides us with your personal data? We do not process personal data of children We don’t sell personal data. Which information will we have and what will we use…, , Let’s start at the beginning: who is “we”?, The Privacy Statement applies to the processing of personal data carried out by Sinch AB (publ) or any of its subsidiaries (“We”, “Our”, “Us” or “Sinch”). The websites and Portals of Sinch are operated by Sinch Sweden AB unless we state otherwise. We belong to the Sinch Group of which the head office is Sinch AB (publ.) located at the Lindhagensgatan 74 (postal code: 112 18) in Stockholm, Sweden…, , So why are we informing you?, To enable us to fulfil our legal and contractual obligations, to conduct business securely and efficiently and for other specific purposes that are described in this notice, we need to process certain personal information about you (referred to as “personal data”). Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information,…, , Sinch as a Controller, Sinch is what is known as the “controller”. That means that we are responsible for the processing of your personal data and if you want to use your rights, have any questions or complaints concerning what we do, you can contact us. This Privacy Statement outlines the kind of personal data that is processed by Sinch in relation to you, how and why we need this personal data, ensure equal and…, , Sinch as a Processor, Sinch also acts as a “processor” for most of our services. In that case we process personal data on behalf of our customers (which are mainly companies and institutions). As Processor, Sinch will only process Personal Data pursuant to the instructions of our customer. We encourage you to also read the privacy statements and policies of your providers. Sinch does not review, comment upon, or…, , Next questions: Who provides us with personal data, which information will we have and what will we use the data for?, , Who provides us with your personal data?, There are three sources that provide us with personal data: you yourself, Sinch and third parties. We might ask you to provide us with personal data in preparation of the concluding of your new customer agreement or when you are in contact with company within the Sinch Group or want to stay up to date and ask for newsletters. Third parties may also have provided information about you. For example…, , We do not process personal data of children, Protecting the privacy of children is important to Sinch. For that reason, the Site is structured specifically to not attract anyone under 13, nor do We collect or maintain Personal Data on the Site from those who Sinch actually knows are under 13. If Sinch learns or is notified that it has collected information from users under the age of 13, Sinch will immediately delete such Personal Data. If…, , We don’t sell personal data, As a matter of policy, We do not sell or rent any of your information to third parties for any advertising or marketing purposes. We may disclose your information in the normal course of providing Our services or sending of Information (so towards subprocessors that act on behalf of Sinch)., , Which information will we have and what will we use the data for?, We will only process this personal data to fulfil the purposes stated in this notice and the Data Processing Matrix below, and to comply with the law and what is necessary according to law in each jurisdiction. Please note that this privacy statement does not cover our career website as this website has a separate statement. Purpose Personal data type and source Legal ground Retention time or…, Directly from you and/or via third party and/or created by Sinch Legitimate interest and/or required by law As long as required in accordance with applicable law To defend the legal position of Sinch. Contact data; such as phone number, email address, address, name, company, position, contact preference and any other information that you may provide to Sinch or is created during our communication…, , How long will you process my personal data?, We only keep your personal data as long as necessary for the purposes that are described above in the Data Processing Matrix: as long as we have a legitimate interest, to comply with the relevant law in your country or fulfil a legal request by a supervisor authority. Most of the time, how long we need to keep the data is decided by law on a local/national level. It can however be that there are…, , Who has access to my personal data?, , Sinch Internal, Personal data will only be available to authorized employees holding a position that requires them to process personal data to perform their work. These employees will only be granted access in accordance with the principle of “least privilege”, meaning that our personnel will only have access to personal data that is strictly necessary for the purpose of the processing to perform their work. Due…, , Authorities, Sinch may need to provide personal data to relevant authorities (e.g. social insurance agencies and the tax authority) in accordance with mandatory law, in order to fulfil legal obligations in the jurisdiction where we (in the future) employ our employees and/or when we get a request of an authority. We will only do this when we have a legal ground to do this and will ensure to take appropriate…, , Companies engaged by Sinch, In addition to the Sinch Group internal companies, your personal data may also be transferred to and processed by third party providers and suppliers which perform services for Sinch (also known as “data processors”), to enable these companies to perform the services requested by us. Services which may be requested include the provision of infrastructure and IT devices, insurance, administration…, , To which kind of countries will my personal data be transferred?, Even within the Sinch Group, your personal data may be transferred to countries outside of the European Union. To ensure that Sinch compliant with legislation and Sinch Group’s current policies regarding transfer of personal data, and that we take the appropriate measures to keep your personal data secure, Sinch uses a data processing agreement that fulfils the requirements set by the GDPR, in…, , Legal and Authority requests, Our customers and Authorities require us to have processes and procedures in place to ensure that we only provide information when we are required to do so. Sinch however also knows that it is our responsibility to fulfil requests of authorities whenever the law obliges us to do so. Sinch acknowledges that there is a fine line here that requires internal documentation and thorough assessment and…, , What are my rights with regards to my personal data?, , Right to access and rectification, You have the right to request access to the personal data relating to you. This includes the right to be informed whether personal data about you is being processed, what personal data is being processed, and for which purposes we use the personal data. You also have the right to request rectification or add personal data if you feel that the personal data that we are processing, is inaccurate or…, , Right to erasure, You may also request that your personal data be erased if e.g. the personal data is no longer necessary for the purposes for which it was collected, the processing is unlawful, or the personal data has to be erased to enable us to comply with a legal requirement. There are other circumstances where your personal data can be erased; please contact us if you would like to find out whether your…, , Right to object and blocking of data, You are also entitled to object to certain processing or request that the processing of the personal data be restricted or blocked if you believe the personal data may not be correct, if you believe the processing is unlawful, or if you believe that Sinch no longer needs the personal data for the purposes stated in this policy. We would like to inform you in advance that there are however two…, , Right to revoke, If you have provided us with consent to process or transfer certain data, you have the right to withdraw your consent under the GDPR at any time. The withdrawal of consent shall not affect the legality of the processing carried out based on the consent until such withdrawal. You can contact our Data Protection Officer (DPO) via dpo@sinch.com if you want to revoke your consent., , Right to data portability, If you request access to personal data about you that you yourself have provided and if the personal data is being processed automatically with your consent or in accordance with a contract between you and Sinch, you may request that the data is provided in a structured, commonly used and machine readable format and you may also request that the personal data is transmitted to another controller…, , How do I make use of my rights?, If you want to use any of the rights that are listed above, you can contact our Data Protection Officer (DPO) via dpo@sinch.com . You can use the same contact details if you should have any questions in relation to the processing of your personal data. If you want to send our DPO something by normal mail, you can use the same address as where Sinch AB is established. This is valid for all…, , What should I do if I have any questions or complaints?, If you have any questions, the Data Protection Officer of Sinch Group can be reached via dpo@sinch.com . You, of course, also write to our Data Protection Officer if you have a complaint and you have the right to file a complaint with the relevant authority in the country where you live, work or where an alleged infringement of the GDPR has occurred. For Sinch AB (publ.), the relevant authority…, , Changes to this Privacy Statement and Cookie Statement, We reserve the right to modify this Privacy Statement and the Cookie Statement at any time, so please review it regularly. If We make changes to this Privacy Policy or the Cookie Statement, We will post the revised statement on the website and other places We deem it to be appropriate. If we change the material content of the statements, We will summarize these within the next statement. All such…
Type: Legal page
Date of Last Revision: December 10, 2018 PLEASE NOTE THE FOLLOWING BEFORE READING FURTHER: The following information exemplifies some (but not all) of the applicable laws, regulations and industry codes and standards which govern the use of Sinch’s messaging services (“Messaging Compliance Rules”). The following information is not intended to constitute (nor does it constitute) legal, compliance…, , 1. Messaging Compliance Rules, As Sinch messaging services are available across multiple territories and jurisdictions, all Sinch customers must consider where: (i) they use the Sinch messaging services; and (ii) their use of the Sinch messaging services has an impact. For example, if the Sinch messaging services are used to send messages from an entity in the United Kingdom to end users in Germany, the jurisdictional impact…, , 2. Service Provider Rules, Many of our Service Providers impose their own specific requirements relating to the use of the messaging services by Sinch, its customers and any end users. These may include (but are not limited to) additional rules relating to the: type, content and permitted time of sending of messages; pre-registration of message originators; prohibition of certain types of message originators; pre-approval…
Type: Legal page
Date of Last Revision: December 10, 2018 PLEASE NOTE THE FOLLOWING BEFORE READING FURTHER: The following information exemplifies some (but not all) of the applicable laws, regulations and industry codes and standards which govern the use of Sinch’s messaging services (“Messaging Compliance Rules”). The following information is not intended to constitute (nor does it constitute) legal, compliance…, , 1. Messaging Compliance Rules, As Sinch messaging services are available across multiple territories and jurisdictions, all Sinch customers must consider where: (i) they use the Sinch messaging services; and (ii) their use of the Sinch messaging services has an impact. For example, if the Sinch messaging services are used to send messages from an entity in the United Kingdom to end users in Germany, the jurisdictional impact…, , 2. Service Provider Rules, Many of our Service Providers impose their own specific requirements relating to the use of the messaging services by Sinch, its customers and any end users. These may include (but are not limited to) additional rules relating to the: type, content and permitted time of sending of messages; pre-registration of message originators; prohibition of certain types of message originators; pre-approval…
Type: Legal page
Date of Last Revision: December 10, 2018 PLEASE NOTE THE FOLLOWING BEFORE READING FURTHER: The following information exemplifies some (but not all) of the applicable laws, regulations and industry codes and standards which govern the use of Sinch’s messaging services (“Messaging Compliance Rules”). The following information is not intended to constitute (nor does it constitute) legal, compliance…, , 1. Messaging Compliance Rules, As Sinch messaging services are available across multiple territories and jurisdictions, all Sinch customers must consider where: (i) they use the Sinch messaging services; and (ii) their use of the Sinch messaging services has an impact. For example, if the Sinch messaging services are used to send messages from an entity in the United Kingdom to end users in Germany, the jurisdictional impact…, , 2. Service Provider Rules, Many of our Service Providers impose their own specific requirements relating to the use of the messaging services by Sinch, its customers and any end users. These may include (but are not limited to) additional rules relating to the: type, content and permitted time of sending of messages; pre-registration of message originators; prohibition of certain types of message originators; pre-approval…
Type: Legal page
