Chat with users across the entire customer journey on Messenger
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![Messenger conversation with a customer](/sites/default/files/styles/small_hq/public/image/2021-07/jespermarket_handset_0.png?itok=PLajHOdK)
![Facebook Messenger support conversation](/sites/default/files/styles/small_hq/public/image/2021-08/Facebook%20messenger%20support.png?itok=AJClkCcl)
Intuitive business chats happen on Messenger
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Have questions?
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How does the Facebook Messenger for Business platform work?
When a person sends a message to a business’s page on Messenger, here’s what happens if the page uses an app to partially or fully automate conversations: Facebook’s server sends webhooks to the URL of the business’s server where the messaging app is hosted. Using the Send API, the app can respond to the person on Messenger.
Start a conversation with a global messaging expert
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![hand with phone and channel icons](/sites/default/files/styles/small_hq/public/image/2023-10/hand_omnichannels_0.png?itok=zmYNh7bl)
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Ready to connect with users on Facebook Messenger?
![illustration of person](/sites/default/files/styles/medium_hq/public/image/2023-03/sinch-cta-block-hero_0.png?itok=Dkf7JcZI)