Our latest whitepaper – How Consumer Demand Is Shaping The Future Of Video Calling For Enterprises, based on primary research into consumer and enterprise opinion, looked at how six key industries across 5 countries feel about the use of Video Calling in their specific areas, we also examined what end users think about this technology. In this blog post we… read more
Field service has traditionally embraced the mobile space to deliver new levels of efficiency. Ruggedized handsets combined with a cellular connection have for some time been a feature for all manner of field service applications – whether that’s signing for… read more
Globally the demand for healthcare services is escalating. At the same time digital channels, for most, is the preferred medium for accessing data and services. The healthcare sector is beginning to respond by offering apps that provide routine medical services, booking appointments and access to personal medical data. Some healthcare providers have… read more
You may have seen our latest whitepaper on How Consumer Demand Is Shaping The Future Of Video Calling For Enterprises. In this blog post, we’ll take a closer look at our research to see if Healthcare is ready for Video… read more
It’s no secret that people are living longer, and that globally the population is expanding. According to the most recent United Nations DESA report, the world’s population is expected to increase one billion fold by 2025, with 300 million aged 65 or older. One consequence of an ageing population is the increased demand for… read more
Sinch approached me for my opinion on their new whitepaper — research conducted in collaboration with One Poll to discover how consumer demand is shaping the future of video calling for enterprises. The Truth About Video Calling The whitepaper is… read more
Where once customer service was a lumbering process, now an array of communication channels and platforms are available including chatbots, SMS, messaging apps and video calling, all made available via CPaaS platforms and simple integration via APIs. As a result, consumers have become fickle…. read more
Our recent whitepaper on Video Calling – How Consumer Demand Is Shaping The Future Of Video Calling For Enterprises, highlighted industries that have embraced Video Calling and are already using it to reach out to consumers. Banking in particular stood… read more
Banks used to close at three PM and could rely on customer loyalty, usually for a lifetime. Now multiple factors are colluding to shake up the market, centralized around the power of the consumer. The banking sector is undergoing a… read more
In many sectors, face-to-face customer conversations have been replaced with text messages, chat apps and chat bots. At the same time, businesses are feeling a sense of urgency to deliver an excellent customer experience as a competitive differentiator, and with smartphones… read more