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Messenger API for Instagram

Be where your customers are. Start 1:1 conversations with the Instagram API

Sinch Arc

Turn Instagram messenger conversations into sales

Instagram messages makes conversational commerce happen. Meet customers on their favorite platform and create conversations that convert.

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    Deliver world-class customer service with Instagram support chat

    Be available to your customers with real-time replies via a chatbot, or hand off to an agent. Continue the conversation post-purchase.
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    Build meaningful relationships

    Increase brand awareness, maximize content reach and engagement, and encourage user-generated content.
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    Improve customer knowledge through Instagram marketing

    Streamlines the buyer journey with personalized recommendations and integrated data sources.


Level up your shopping experience with the Instagram API

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Global reach

Over 1 billion monthly active users worldwide
60% of people say they discover new brands on Instagram
80% of users follow at least one company

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Personalize customer care

Build automated customer support through direct messages or user stories. Reduce response time and increase customer satisfaction.

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Increase brand visibility

Conversational commerce makes the customer journey seamless. Allow users to see your full product catalog or visit your website.

Connect throughout the buyer journey

Enable data-driven marketing and personalized customer care. Sinch is a Facebook Business Solutions partner, and provides Instagram Messages through a Beta client program. Pre-register for access and we’ll help you get started when it’s available.

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Attract new customers and keep existing ones engaged with Instagram chat

1 billion monthly active users

60% of people say they discover new items on Instagram. Lift up your visibility with ads, continue the chat on Facebook Messenger, or encourage web conversions to your site.

Seamless two-way messaging

Save time with suggested quick replies and automated away messages. Dynamically suggest products and services, while retaining context and continuity.

Improve brand perception

Immediately reply to direct messages for an always-on experience. Get notified when a customer mentions you in a story. Reduce time to resolve a customer question.

Scalable service

Don’t be limited by the number of admins on your business profile. Automate chats and connect to your CRM for a full view of user preferences, purchase history and engagement.

Listen to your customers

Users reach out to brands on social media. Address comments, questions and mentions instantly. Hand off more advanced requests to your team after the bot filters initial messages.

Increase brand visibility

Conversational commerce makes the customer journey seamless. Allow users to see your full product catalog or visit your website.

Simple integration

Connect with your Messenger credentials directly or add to an omnichannel messaging API. The global messaging experts at Sinch are here to help.

Put your data to work

Gain insights from engagement, conversions and user mentions. Visualize trends in your CRM and connect preferences to intent.

Rich media

Send and receive text, images and videos in a rich two-way chat. Reduce the amount of time and effort on your customer care team.

Go omnichannel

Be available where your customers are. Extend your reach to WhatsApp, Messenger, SMS, and more.

Have questions?


Talk to our experts

Contact our expert team to discuss our products and solutions.

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    Increase brand visibility
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    Strengthen customer experience
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    Enable data-driven marketing
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