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Leverage the potential of WhatsApp easily

More than two billion people worldwide use WhatsApp, and the messaging app has enormous relevance for businesses, in particular in India, Latin America and Central Europe.

 

We developed Sinch Engage to empower especially small and medium businesses to leverage the potential of instant messaging apps in a scalable and professional way.

 

  • WhatsApp marketing campaigns with 95% open rate and 35% click-through-rate 

  • 5x times more solved requests per hour than via mail or phone

  • Up to 35% automation via first-level-chatbot

 

 

Built for professionals, by experts

Get started in under one hour without software installation and manage all messages from just one inbox with features you will love: 

  • an intuitive ticketing system to have 1:1 conversations under control

  • campaign tools to create personalized newsletters via WhatsApp and more

  • a simple drag-and-drop chatbot builder to automate conversations easily

  • ready-to-use bot templates for multiple industries like automotive, HR, energy, and more 

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Why customers love our award-winning platform

All-in-one

Use most popular messaging apps — WhatsApp, Messenger, Apple Messages, Instagram, Telegram, Viber, and more — from a single interface! 

Easy-to-use chatbot

Take off with easy automation! With our simple drag-and-drop chatbot builder, you can become an expert without any programming knowledge.

For every use case

Sales, customer support, or marketing — we've got you covered at every stage of the customer journey! 

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Whatsapp
Instagram
Facebook
Message
Telegram
Viber
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Use popular instant messengers at every step of the customer journey

It shouldn’t be hard to start a personal chat with your customers — and with us, it’s not.

Wow your customers on the instant messenger they prefer — at every step of the customer journey.  

Easily respond to customer messages and be available 24/7. Combine live chats with automations and increase customer satisfaction.

The best part? You can start with it in one day and do it right here from your desktop. 

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We receive about 3,800 inquiries via WhatsApp from customers, of which we answer about 3,000 automatically with great response.
Albert Rösch
Head of Service Consulting

60%

fewer callback requests and 90% referral rate

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After our expansion into 120 countries, we needed a central channel for the fast handling of customer requests. Sinch Engage helped us drastically simplify our processes.
David Kurzmann
CEO & Co-founder

50%

shorter processing time per customer inquiry and 70% fewer emails

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Our business would not work without our WhatsApp service. 9 out of 10 WhatsApp consultation chats lead to the sale of our products.
Erik Reintjes
Managing Director

60%

return rate of customers how received consultation via WhatsApp in advance

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WhatsApp reduces the need for unnecessary business processes, and helps us save on operational costs. We can quickly help our customers and Sinch Engage is easy and effortlessly used by our staff.
Stefan Gehrig
Head of Customer Service

85%

customer satisfaction rate, one-hour response time for customer queries

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All the features you need for better customer engagement

Quick start

Our web-based platform lets you get started instantly — no need to get IT involved!  

Multi-messenger

All messaging apps can be managed from one central interface. Simple and efficient!

Integrations

All important CRM integrations can be added to smoothly continue your workflow.

Manage roles

Assign roles and rights to different team members to work efficiently. 

In-depth analytics

Keep your KPIs in sight! With our in-depth analytics, it’s easy. 

GDPR compliance

Our data protection and IT security meet the highest standards. Of course we’re GDPR-compliant! 

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Got questions?

Learn more about Sinch Engage

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