Meet your customers where they are

Engage and support your customers before, during, and after purchase on all their favorite channels and deliver unified, personalized experiences — Sinch makes it easy! SMS, RCS, WhatsApp, Viber Business, Facebook Messenger, email, voice, and more — we’ve got them all! Plus, our unique conversational API makes omnichannel engagement a breeze.

A few of the clients we work with

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Turn notifications into conversations

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Personalize every interaction

Build promotional marketing campaigns based on preference, offer personalized support, and send conversion rates through the roof. Sinch makes it easy to engage in meaningful conversations your customers where and when it matters. 

Handset showing a message to a customer with dynamic conversation

67%

of millennials say they’re more likely to shop if there’s a chatbot on the website  

80%

of mobile device time is spent on chat apps  

Enhance the purchase experience

Build a seamless omnichannel retail experience with Sinch. Send tracking alerts, address cart abandonment, send real-time order and delivery notifications, and more — all on your customers’ preferred channels.  

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39%

reduction in cart abandonment

9%

increase in cart value

Automate customer care

Provide five-star omnichannel customer support with an all-in-one contact center solution encompassing calls, emails, web chat, video SMS, and messaging apps.  Streamline FAQs with two-way messaging chatbots and improve CX with automated loyalty programs, satisfaction surveys, and complaint handling.  

handset showing an automated conversation with a customer

89%

of consumers want two-way conversations with businesses via messaging channels and apps

83%

of customers consider video tutorials after a purchase useful 

Personalize every interaction

Build promotional marketing campaigns based on preference, offer personalized support, and send conversion rates through the roof. Sinch makes it easy to engage in meaningful conversations your customers where and when it matters. 

Enhance the purchase experience

Build a seamless omnichannel retail experience with Sinch. Send tracking alerts, address cart abandonment, send real-time order and delivery notifications, and more — all on your customers’ preferred channels.  

Automate customer care

Provide five-star omnichannel customer support with an all-in-one contact center solution encompassing calls, emails, web chat, video SMS, and messaging apps.  Streamline FAQs with two-way messaging chatbots and improve CX with automated loyalty programs, satisfaction surveys, and complaint handling.  

Why top retail brands trust Sinch

World leader in customer engagement

Thanks to decades of industry experience and relationships with all major carriers, we’ve got your back: We enable over 600 billion meaningful engagements per year for more than 150,000 global customers – including 8 of the top 10 U.S. tech companies. 

Global super network

We have the most direct, secure, and reliable tier-1 network for messaging, voice, and email with the highest deliverability rates. That means you can reach every any customer on the planet, on any channel. 

One-stop shop

Sinch powers meaningful conversations across 16+ channels, so you can deliver personalized, unified experiences across your entire customer journey with a single partner. No more juggling multiple providers!  

Your partner for success

Our customer-obsessed experts actively support you at every step to reach your goals, whatever they may be. We don’t want to sell you just a product- we want to help you succeed.  

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Let's get started

  • SMS

    Grab the world's attention with powerful bulk SMS messages fueled by a carrier-grade platform and a super network of 600+ direct carrier connections.  

    Learn more
  • Email

    Learn what a global, scalable, GDPR-compliant email solution with industry-leading delivery rates of 98% looks like. 

    Learn more
  • Conversation API

    Reach customers over multiple channels with one simple API and deliver a mobile-first experience that's out of this world! 

    Learn more
  • Chatlayer

    Engage and delight your customers 24/7 with human-like, personalized voicebot and chatbot conversations. 

    Learn more
  • Sinch for Marketing

    Attract, convert, and retain customers effortlessly with hyper-personalized messaging throughout their entire journey.

    Learn more
Talk to an expert
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Talk to an expert
We truly appreciated Sinch’s proactivity and creativity in helping us define new campaign concepts. Their enthusiasm and ability to adapt to our specific needs and target audience really made a difference. Sinch supported us from campaign brief to concept creation and implementation and, within a few weeks, we were ready to roll.
Clémence Rosier
CRM Project Manager at Intermarché

2,300

stores 

59%

chatbot engagement rate 

Learn more
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Contact Pro is the perfect tool for customer retention and for customer experience – the transparency and efficiency of the tools have made our work so much easier.
Jonathan Attali
Director of Marketing & Digital at Zadig&Voltaire

350+

stores around the world 

1M+

Instagram followers 

25

years in business  

Learn more
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Start increasing conversions and multiply sales today!

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