RETAIL & ECOMMERCE
From the first browse to the hundredth reorder, Sinch powers the communications that build loyalty, recover carts, and keep your customer experience ahead of expectations.
The communications layer that turns browsers into buyers
“Thanks to the support of the Sinch and Google teams, we were able to transform a complex offering into an engaging conversational experience, aligned with our brand storytelling.“
“Integrating Sinch Engage and Zoho CRM has been a really good way to interact with your customers on a more personal level.”
“Sinch supports us brilliantly in the orchestration of our campaigns thanks to their expertise in mobile messaging. They understand our challenges and know how to deploy relevant activations, aligned with our positioning and our constant need for novelty.“
“We vet partners heavily. We always ask, ‘Would we use it ourselves?’ And with Sinch, the answer was yes.“
“Sinch brings us many creative and innovative activation ideas to engage our customers. We work together closely, with full transparency in sharing results. This collaboration helps us continually optimize our campaigns for better engagement and conversions.“
Generic broadcast messages are noise. Sinch enables data-driven personalization at scale. Every customer gets a message that reflects where they are in their journey, what they’ve bought, and what they’re likely to need next.
Dynamic content across every channel: Inject personalized product names, order details, loyalty data, and location-specific content into any message format.
Behavioral triggers in real time: Send the right message at the exact moment: price drop, back-in-stock, post-delivery.
A/B testing built in: Optimize subject lines, message copy, send timing, and channel mix without switching tools.
Black Friday, Singles’ Day, Summer sales – the moments that matter most for retail are also the moments when communications infrastructure is most likely to fail. Sinch is built to handle them without breaking a sweat.
Carrier-grade throughput: 900B+ messages handled annually. Your spike is baseline.
99.95%+ uptime SLA: Guaratneed reliability with automatic failover and real-time monitoring.
Scaling on demand: Provision capacity instantly for campaigns without lead time or engineering overhead.
Global reach, local delivery: 600+ direct carrier connections across 190+ countries with no third party routing.
Account takeover fraud costs retailers billions annually. But security measures that slow down checkout costs sales. Sinch’s verification tools are designed to stop fraud without stopping customers.
Flash call verification: Up to ~50% lower cost than SMS OTP at volume – instant, frictionless authentication for account login and checkout.
Number intelligence: Validate contact data in real time to improve OTP success rates and reduce wasted send costs on invalid numbers.
Traffic pumping prevention: AI and ML-driven fraud controls which detect and block fraudulent verification traffic before it hits your bill.
Whether you’re a domestic brand expanding into new markets or a global retailer managing communications across 40 countries, Sinch gives you a single integration that works everywhere your customers are.
190+ countries from one API: No additional integrations, no regional vendor juggling. Sinch provides full global coverage out of the box.
Compliance across markets: ISO 27001, SOC 2 Type II, GPDR-ready with singed DPAs. Stay compliant as you expand.
Local number provisioning: Send from local numbers in key markets for higher delivery rates and customer trust.
Run multichannel retail communications from a singe platform. Reach customers wherever they are and orchestrate journeys that move seamlessly between channels.
Start increasing conversions and multiply sales today!
