Retail industry solutions from Sinch

A few of the clients we work with

Why Sinch for Retail?

Personalized onboarding and offers

Over 80% of consumers are more likely to buy when a brand offers a personalized experience – yet most companies aren’t listening. Crack the code by bringing all your customer data together into one journey.

x3.5

More likely to open a Facebook Message than a marketing email

Realtime conversations and support

Improve the CX by streamlining FAQs with chatbots, integrating audio and video chat into your website, or automating real-time order and delivery notifications on preferred messaging channels.

+25%

Conversion rate vs email

High security standards

Build trust and keep your platform secure and compliant by streamlining sign-up and sign-in processes to increase security and help customers feel safe.

11.3%

Conversion rate

x2

Conversion rate test base

Personalized onboarding and offers

Over 80% of consumers are more likely to buy when a brand offers a personalized experience – yet most companies aren’t listening. Crack the code by bringing all your customer data together into one journey.

Realtime conversations and support

Improve the CX by streamlining FAQs with chatbots, integrating audio and video chat into your website, or automating real-time order and delivery notifications on preferred messaging channels.

High security standards

Build trust and keep your platform secure and compliant by streamlining sign-up and sign-in processes to increase security and help customers feel safe.

Benefits

Make every purchase count

Sending personalized SMS to inform customers that their item is ready for collection in-store significantly reduces the number of abandoned orders and puts a stop to time-consuming and costly refunds.

Boost sales and maximize revenue

Sending a "we miss you; can we help with anything?" video can help remind customers of those all-important yet forgotten items placed in their cart.

Next level mobile marketing

A popular apparel brand wanted to make their campaigns more engaging, so they tested a new format - a branded landing page with an interactive scratch card. It turned into to season's best-dressed campaign.

Driving revenue with rich messaging

French retailer Cdiscount wanted to improve conversion rates on their mobile marketing campaign. Images and video via RCS helped engagement levels and performance soar.

35%

reduction in non-pickups

39%

reduction in cart abandonment

2.4x

revenue vs standard SMS

9%

increase in cart value

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Deliver value at each step of the customer journey

Build promotional marketing campaigns based on preference

Relevance is critical if you want to stand out in a crowded space. Make every message count and get noticed for all the right reasons – put personalization at the top of your shopping list.
Reach customers on their preferred mobile channel

What works best for your customers when they're on the go? It has to be mobile to catch them in the moment of need and get a speedy reaction. Channels like SMS and RCS fit the bill every time.
Enhance the customer experience to build loyalty

Who doesn't want a customer that comes back time and again? Building the perfect CX with tools like video, SMS, and rich messaging goes a long way in helping build long-lasting relationships.
Start a real-time conversation with your customers

Find out what your customers really want by talking to them. Use Rich SMS to send information on new and exciting products. Who knows where it will lead? A boost in sales, hopefully!