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RETAIL & ECOMMERCE

Turn customer touchpoints into revenue

We’re the messaging infrastructure retailers trust to recover abandoned carts, verify shoppers in milliseconds, and consistently deliver under Black Friday-level traffic.

  • Channel coverage: messaging, email, voice, verification 

  • 900B+ messages sent per year 

  • Direct carrier connections across 190+ countries 

Contact sales
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illustration of girl on mobile phone with thumbs up and card icon
Join thousands of leading retail brands worldwide

Win more sales

Sinch solves all four reasons most retailers lose customers 

Retailers lose shoppers due to a few predictable problems in their communications stack. Here’s exactly how Sinch fixes each one.

More than 70% of online carts get abandoned before checkout, and a generic follow-up email rarely gets them back. Sinch’s abandoned cart recovery sends a reminder based on what that shopper actually browsed, on the channels that work best.

Customer data often lives across separate tools, and a message can easily go out before that data catches up. Sinch connects those systems directly to keep every message personalized and current.

A slow one-time password, or a payment flagged for extra review, can turn a ready buyer into an abandoned cart. Sinch verifies shoppers in milliseconds, so checkout keeps moving.

Expanding into a new regional market usually means a new vendor, a new integration, and a different experience for the customer. Sinch runs on one global platform, so a new market just needs a local number (we help with that, too). 

Image for Sinch solves all four reasons most retailers lose customers 

Intelligence

Tailor every message with real customer data 

Sinch helps you personalize every message using real order history, loyalty status, and location, sent across SMS, RCS, WhatsApp, email, and push, so it reads like it was written for that one customer.

  • Dynamic content on every channel: Product names, order details, loyalty points, and location data drop into any message format automatically.

  • Real-time triggers: Send a message the moment something changes: a price drop, a restock, a delivery confirmation.

  • Built-in A/B testing: Test subject lines, copy, timing, and channel without switching tools.

Image for Tailor every message with real customer data 

Integration

Connect directly with your team’s existing platforms

Your product catalog, order history, and customer profiles already live in another tool. Sinch plugs directly into any data tool you use, so you don’t need to rebuild your stack.

  • 500+ platform integrations: Integrate messaging with Shopify, Salesforce, HubSpot, Adobe Commerce, and more

  • No middleware to maintain: Order, loyalty, and customer data flow straight from your existing systems into every message, with no manual sync step in between.
  • Flexible and API-first: If your stack isn’t among the list, our API-first architecture still connects to it and powers AI builders and agents, too. 
See all integrations
Talk to an expert
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Security

Verify shoppers without slowing them down

Sinch verifies shoppers across SMS, voice, and WhatsApp, catching fraudulent and wasted attempts before they ever reach your bill.

  • Flash call verification: Up to ~50% lower cost than SMS OTP at volume, which means instant, frictionless login and checkout for shoppers.

  • Number intelligence: Validate numbers in near real-time for better OTP success rates and fewer wasted sends.

  • Traffic pumping prevention: AI-driven fraud controls that catch bad traffic before it hits your bill.

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Scale

Expand globally without losing the local touch

One integration works everywhere your customers are in the world, so you’re not adding a new vendor every time you enter a new market.

  • 190+ countries from one provider: Proven global coverage, backed by trusted infrastructure that handles 900B+ messages a year at 99.95%+ guaranteed uptime.

  • Compliance across markets: ISO 27001, SOC 2 Type II, and GDPR-ready with signed DPAs, so you stay compliant as you grow.

  • Local numbers for local trust: Send from numbers in key markets for higher delivery rates and stronger customer trust.

Try for free
Contact sales
Image for Expand globally without losing the local touch
“Thanks to the support of the Sinch and Google teams, we were able to transform a complex offering into an engaging conversational experience, aligned with our brand storytelling.“
15%
click-through rate with RCS (+4 points higher than rich SMS)
+11%
conversion rate with RCS vs. SMS
Arnaud Caillon Data CRM E-Business Director, Nespresso France
Read the customer story
How Nespresso increased conversion rates with RCS for Business

How Yandy earns a 20x ROI using SMS

“We needed an efficient and cost-effective SMS infrastructure provider. Sinch checked all of the boxes with its simple set up, knowledgeable support team, and affordability.“
35%
SMS click-through rate
15-20%
average campaign ROI
Aras Koktas CEO at Yandy
Read the customer story
How this lingerie brand earns 20x ROI from SMS

How Courir steps up sales with innovative mobile messaging

“Sinch brings us many creative and innovative activation ideas to engage our customers. We work together closely, with full transparency in sharing results. This collaboration helps us continually optimize our campaigns for better engagement and conversions.“
  • WhatsApp
  • RCS
  • SMS
3x
increase in WhatsApp opt-ins
5x
campaign revenue with RCS
Chloé Herbaut Customer Loyalty Manager
Read the customer story
Learn how Courir achieved 137% ROI with RCS

Boosting Black Friday sales with personalized Rich SMS campaigns

“Using Rich SMS [with Sinch] proved to be a significant advantage during this highly competitive time of year. The results of it were twice as effective compared to generic SMS. It’s a genuine pleasure to work with such a professional and responsive team.”
78%
engagement rate
12%
upsell rate
Stephanie Souvignon Marketing Campaign Manager at Orange
Read the customer story

Use cases

How retail brands use Sinch to grow revenue and operations 

Image for Back-in-stock & waitlist alerts

Back-in-stock & waitlist alerts

Let customers join a waitlist for a sold-out item, then notify them the moment it’s back, so the first alert becomes the first sale.
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Abandoned cart recovery

Trigger a personalized reminder on the channel a shopper is most likely to open, timed to reach them before the moment passes.
Image for Order & delivery tracking

Order & delivery tracking

Send real-time updates from order confirmation to the doorstep, so customers always know where their order is without asking.
Image for Loyalty & win-back campaigns

Loyalty & win-back campaigns

Send personalized offers and reward activations that bring lapsed customers back and keep loyal ones ordering more often.
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Customer service & two-way engagement

Let customers reply to ask a question, request a return, or reach a live agent, without ever leaving the conversation.

A complete solution

One communications provider to cover every channel your shoppers use

Messaging

Reach shoppers on SMS, RCS, and WhatsApp for cart reminders, delivery updates, and restock alerts. Rich cards and quick replies turn a notification into something a customer can act on, and live chat or in-app push cover the moments that need an instant response.
Explore Messaging

Email

Order confirmations, receipts, and loyalty updates still belong in the inbox. Bring email onto the same platform as SMS, RCS, and WhatsApp instead of running it as a separate channel.
Explore Email

Voice

Programmable Voice, in-app calling, and SIP trunking bring voice into the same platform as your messaging and email, for click-to-call support, in-app customer service, and contact center connectivity. Let our network carry the calls.
Explore Voice

FAQ

Questions retail teams ask before switching

Yes. Sinch’s API-first infrastructure is built to support AI agents and next-generation shopping experiences, not just traditional messaging. Learn more about Sinch AI and Sinch Skills. 

Yes. Sinch connects to 500+ platforms, including Shopify, Salesforce, HubSpot, and Adobe Commerce, so your product, order, and customer data stay in sync automatically. See all of our integrations or talk to an expert about your setup. 

Sinch is ISO 27001 and SOC 2 Type II certified, and GDPR-ready with signed DPAs across markets.

Sinch scales automatically for peak traffic, so you’re covered for any sales spike without extra setup. The same global communications infrastructure already handles 900B+ messages a year at 99.95%+ uptime.

Pricing depends on channels and volume. See current pricing or contact sales for a plan built around your store.