A few of the clients we work with

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Why Sinch for Retail?

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Personalized onboarding and offers

Over 80% of consumers are more likely to buy when a brand offers a personalized experience – yet most companies aren’t listening. Crack the code by bringing all your customer data together into one journey.

RCS retail use case

x3.5

More likely to open a Facebook Message than a marketing email

Realtime conversations and support

Improve the CX by streamlining FAQs with chatbots, integrating audio and video chat into your website, or automating real-time order and delivery notifications on preferred messaging channels.

Messenger conversation with a customer

+25%

Conversion rate vs email

High security standards

Build trust and keep your platform secure and compliant by streamlining sign-up and sign-in processes to increase security and help customers feel safe.

RCS retail use case

11.3%

Conversion rate

x2

Conversion rate test base

Personalized onboarding and offers

Over 80% of consumers are more likely to buy when a brand offers a personalized experience – yet most companies aren’t listening. Crack the code by bringing all your customer data together into one journey.

Realtime conversations and support

Improve the CX by streamlining FAQs with chatbots, integrating audio and video chat into your website, or automating real-time order and delivery notifications on preferred messaging channels.

High security standards

Build trust and keep your platform secure and compliant by streamlining sign-up and sign-in processes to increase security and help customers feel safe.

Benefits

Make every purchase count

Sending personalized SMS to inform customers that their item is ready for collection in-store significantly reduces the number of abandoned orders and puts a stop to time-consuming and costly refunds.

Boost sales and maximize revenue

Sending a "we miss you; can we help with anything?" video can help remind customers of those all-important yet forgotten items placed in their cart.

Next level mobile marketing

A popular apparel brand wanted to make their campaigns more engaging, so they tested a new format - a branded landing page with an interactive scratch card. It turned into to season's best-dressed campaign.

Driving revenue with rich messaging

French retailer Cdiscount wanted to improve conversion rates on their mobile marketing campaign. Images and video via RCS helped engagement levels and performance soar.

35%

reduction in non-pickups

39%

reduction in cart abandonment

2.4x

revenue vs standard SMS

9%

increase in cart value

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Products

SMS

Send and receive text messages at scale through a single connection.

Rich SMS

Breathe new life into your SMS messaging campaigns with rich content.

RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.
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Deliver value at each step of the customer journey

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Start increasing conversions and multiply sales today!

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