Tap into WhatsApp’s 2 billion global users and start quality conversations
WhatsApp is hugely popular in Europe, Africa, Latin America, and Asia and is growing in North America – don’t miss out on starting conversations that count!
Increase campaign conversions
With a 98% open rate, WhatsApp was built for engaging content and boosting conversions.
Amp up sales
WhatsApp messages reminding customers to complete purchases can help reduce cart abandonment by up to 35%. If customers have a question before purchase, they can reply directly.
Offer 5-star customer service
Connect your live agents and/or chatbots to address questions and potential issues with personalized, conversational support and boost your conversion and satisfaction metrics.
Build loyalty with timely notifications
Order and shipping confirmations, tickets, receipts, delivery updates - give your customers what they need when they need it, and they’ll never have any reason to leave!
Boost business performance with a stellar brand experience
Cut operational costs
With WhatsApp pricing per conversation, not message, it’s the perfect place to chat with customers.
Our quick-and-easy onboarding process will have you up and running in no time.
Boost campaign performance using powerful WhatsApp business metrics to help you better understand and engage with your customers.
Have a backup plan
Worried some of your customers aren't on WhatsApp yet? With SMS fallback, every message gets delivered, every time.
Rich 2-way chats
Use pictures, videos, quick replies, lists, product messages, and more to create a next-level customer experience.
Put your brand on display
Build trust in your brand with a verified WhatsApp business profile to share with the world.
Automate and scale
Be available 24/7. Set up automated messages to reduce response times, add chatbots to deal with FAQs, and hand complex requests over to an agent.
Data protection as standard
With several hosting locations and top-notch security, we keep your data protected.
Build personalized messages
Get closer to customers with personalized messages on WhatsApp-approved templates.
Connect like a boss
Easily integrate WhatsApp to your chatbots, campaign tools, and contact centers with a simple API and comprehensive documentation.
of tickets automated
reduction in delivery service costs
support for customer queries
conversations per month
So many smart ways for businesses to use WhatsApp
Send proactive messages like new product announcements, coupons, subscription reminders, and more to drive sales.
Simplify the banking experience by offering valuable, mobile-centric services such as real-time updates on transactions.
Delivery and logistics
Send seamless food delivery, ride-hailing, and package delivery updates in real-time.
Travel and hospitality
Update customers on flight status and hotel bookings and share boarding passes and other essential documents.
Remind customers when it’s time to renew or upgrade their plan and let them take care of it in a hassle-free WhatsApp conversation.
Give customers a gentle nudge to book that dentist appointment – or a reminder to make sure they don’t miss that doctor visit tomorrow.
One conversation. One customer profile. One API. All the messaging channels you need!
Frequently asked questions
How is WhatsApp different from WhatsApp Business?
WhatsApp is designed for friends or family to stay in touch and chat either on a one-to-one basis or in a group chat.
WhatsApp Business API has been designed for customers to connect with business owners in a similar, but more formal and controlled way according to WhatsApp’s policy.
Businesses can send notifications to customers with opt-in preferences but customers can also contact them with queries and support needs.
What types of businesses can use the WhatsApp Business platform?
WhatsApp Business API can be beneficial to most companies, no matter where they are. Approved use cases include: customer service, account balance check, verification, promotional messages (where geos and opt-ins allow) and more.
What are the benefits of WhatsApp Business API?
Using the most popular messaging app offers many advantages to businesses. With two billion people around the world already using the app, WhatsApp Business API is a powerful way to engage with your audience on their preferred channel. Achieve standout open, engagement, and conversion rates, and enjoy high-quality delivery!
Get started with WhatsApp
Try out Sinch now - for free!