One of the largest communications platforms
Why use WhatsApp for business
Display your brandEarn recognition and create trust in your brand by building a WhatsApp business profile to share with the world.
Reach your customersSpeak to customers in real time. Set up automated messages in seconds and get quick replies
Rich two-way chatsUse pictures, audio, video and response lists - to create an unmatched customer experience
Security as standardSend time-sensitive messages with confidence. WhatsApp business accounts enjoy end to end encryption so messages can’t be tampered with en route.
Create engaging, programmable two-way conversations
Reduce cart abandonment
WhatsApp messages can help reduce cart abandonment rates by up to 35%. A quick message to gently remind on that dream purchase that wasn’t quite completed can make a big difference to your bottom line.
Reduce churn rate
When you give the people what they want, they want it even more. Improve the customer experience by sending relevant and timely messages to your customers and wait for increased trust and loyalty to follow.
Reduce operational cost
By creating a WhatsApp channel with a simple decision tree built on FAQs, we helped a company in the retail e-commerce space digitize interactions to reduce calls by 26%, significantly lowering call center costs.
All the tools you need to start a conversation with your customers
Conversations at scale
Bring conversations into your entire customer journey by scaling with WhatsApp for business – get ready to start a conversation with the world.
Integrate with ease
We can help integrate the WhatsApp API into your systems, so you can start delivering immediate, two-way conversations and minimizing customer friction on the path to purchase to the 2 billion WhatsApp users out there!
Have a backup plan
Worried you might not be heard if your customer’s handset doesn’t accept incoming messages from WhatsApp? Relax, we’ve got you covered with SMS fallback to make sure every message gets delivered, every time.
Boost campaign performance using powerful WhatsApp business metrics to help you better understand and engage with your customers. Put analytics to work and map out the perfect, friction free customer journey.
Keep it personal
Improve loyalty, increase engagement, build better relationships and set yourself apart from the competition with rich, personalized messages – the possibilities are endless.
New! Promotional messages
As of June 7, 2021, WhatsApp Business API will support more types of messages people opt-in to receive, making it easier to follow up with customers outside of a 24-hour window. For more information, read our FAQ.
Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world.
Launch a chat with Sinch directly from a QR code
Scan the QR code to see a simple WhatsApp demonstration
Interested in creating a QR code to help your customers reach you quickly? We're here to help!
Frequently asked questions
Ready to get started?Talk to an expert.
- Has Sinch resumed onboarding of new ISV/ASP accounts and end clients?
- What’s the difference between WhatsApp and WhatsApp Business?
- What types of businesses can use the WhatsApp platform?
- What are the benefits of WhatsApp Business API?
- Are approved messages other than transactional being supported on WhatsApp Business API?
Talk to our experts
Contact our expert team to discuss our products and solutions.
Display your brand
Reach your customers
Rich two way chats
Security as standard