Bring your messages to life

FAQs

• MMS vs SMS - When is MMS messaging better?

  When faced with a choice between SMS (short message service / text message) and MMS (multimedia message service), it depends what kind of message you are planning to send. If you are planning on only sending text or links to websites, then SMS is the way to go. If you plan on sending images, video or audio files then MMS would be a more appropriate route.
  
  MMS messaging is better than SMS messaging when you want to enjoy increased opportunities to communicate your brand, and send more interactive content to your customers. With the ability to send audio, images and short video clips, MMS can become part of an integrated marketing campaign to help raise awareness of and trust in your brand, ultimately resulting in increased engagement and a higher return on investment.

• What is MMS messaging?

  MMS stands for Multimedia Messaging Service, a richer form of SMS which allows you to communicate with customers using not only text but also video, audio and images so that you can take a more integrated approach to campaigns.

• What information can I send in an MMS message?

  Multimedia Messaging Service (MMS) is an extension to the more commonly used text message or Short Message Service (SMS). With MMS you can send up to 40 seconds of video, one image, audio files or multiple images in slideshows. MMS gives the user increased opportunities to put their brand in front of customers and to use more integrated marketing campaigns to build brand awareness and increase engagement.

• How does MMS messaging work?

  Multimedia Messaging Service (MMS) works by allowing users to send text, images, video clips and audio clips to each other on MMS compatible mobile phones.
  
  Users can create a Multimedia message by taking a photo with their mobile phone camera and storing it on their phone, or by downloading images, videos etc. from the internet and saving them on their phone to send via apps like WhatsApp, iMessage or Skype. Users can send MMS via SMS channels like a regular text message but they may be charged more for them.

• What are the advantages of MMS messaging?

  Multimedia Messaging or MMS holds many advantages for your business when it comes to communicating with customers. From confirming appointments to advising when packages will be delivered, inviting customers to events and helping with technical support, MMS can deliver an improved customer experience over the purely text based SMS. With options to send videos, images and audio, all of which enables you to put your brand in front of customers using a medium they are very familiar with – the ubiquitous mobile phone, MMS offers the opportunity to grab attention and increase engagement.