Sinch for Customer Service
Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, chat, video, messaging app – we've got it all!
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A cloud-based communications platform to simplify customer service
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Bring your legacy customer-service platform into the digital age
Traditional on-premise systems are hard to integrate, costly to maintain, and problematic to update. Ain’t nobody got time for that! Simplify, cut costs, and deliver value with a cloud-based system.
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Engage customers on their preferred communication channels
Some people love to talk on the phone. Others want to send a quick text. Let customers choose how they want to engage – whether by phone, video, email, chat, SMS, or messaging app.
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Deliver frictionless self-service
Don’t force customers to go on a “journey”. Many people prefer the convenience of self-service tools, like chatbots, for basic tasks such as checking account balances or rescheduling appointments.
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Minimize hold times and transfers -improve FCR and C-SAT!
Cut call transfer hold times while increasing first-contact resolution (FCR) and customer satisfaction (C-SAT) by connecting customers to the best-suited agent, using skills-based routing.
Excellent service at every step of your customer's journey
Proactive service
Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results.
89%
Up to 89% customer retention rate with campaigns
3x
3x productivity improvement via predictive dialing
Self service
Many customers prefer the convenience of self-service, especially for simple tasks. AI-enabled chatbots and voicebots can improve customer satisfaction, while freeing up agents for higher-value work.
80%
Automate up to 80% of routine customer requests
87.5%
Increase conversion rate by 87.5%
Assisted service
Customers can’t always resolve issues on their own via self-service IVR or chatbot. In such cases, you can transition customers to the best-equipped knowledgeable human agent via skills-based routing.
60%
of customers want access to a live human agent
33%
Improve FCR by up to 30% with skills-based routing
Customer feedback
Contact center analytics tell whether you’re meeting KPIs, but don’t tell the whole story. Utilize post-conversation surveys to harness immediate customer feedback and improve the customer experience.
1 in 27
Only 1 in 27 dissatisfied customers complain
67%
of customer churn in preventable
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See the benefits
What are you waiting for? Transform your legacy contact center!
Try out Sinch now - for free!