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A cloud-based communications platform to simplify customer service

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Excellent service at every step of your customer's journey

Proactive service

Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results.

Text message conversation with chatbot

89%

Up to 89% customer retention rate with campaigns

3x

3x productivity improvement via predictive dialing

Self service

Many customers prefer the convenience of self-service, especially for simple tasks. AI-enabled chatbots and voicebots can improve customer satisfaction, while freeing up agents for higher-value work.

transportation chatbot

80%

Automate up to 80% of routine customer requests 

87.5%

Increase conversion rate by 87.5% 

Assisted service

Customers can’t always resolve issues on their own via self-service IVR or chatbot. In such cases, you can transition customers to the best-equipped knowledgeable human agent via skills-based routing.

personal shopper

60%

of customers want access to a live human agent

33%

Improve FCR by up to 30% with skills-based routing

Customer feedback

Contact center analytics tell whether you’re meeting KPIs, but don’t tell the whole story. Utilize post-conversation surveys to harness immediate customer feedback and improve the customer experience.

Macif

1 in 27

Only 1 in 27 dissatisfied customers complain

67%

of customer churn in preventable

Proactive service

Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results.

Self service

Many customers prefer the convenience of self-service, especially for simple tasks. AI-enabled chatbots and voicebots can improve customer satisfaction, while freeing up agents for higher-value work.

Assisted service

Customers can’t always resolve issues on their own via self-service IVR or chatbot. In such cases, you can transition customers to the best-equipped knowledgeable human agent via skills-based routing.

Customer feedback

Contact center analytics tell whether you’re meeting KPIs, but don’t tell the whole story. Utilize post-conversation surveys to harness immediate customer feedback and improve the customer experience.

Campaigns

Create and deliver personalized mobile messaging campaigns that transform brand experience.

Chatlayer

Scale your conversations using powerful AI chatbots and voicebots.

Contact

Let your customers chat with live agents via mobile messaging.

Contact Pro

Enable comprehensive omnichannel customer service experiences.
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Cris Franco, Manager, Customer Technical Support, Yaskawa America, Inc
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See the benefits

Boost customer satisfaction

Every customer is unique. Skills-based routing ensures that each customer is connected to the best-suited agent, helping improve FCR. Allowing customers to contact you via their preferred communication channel further helps drive improved C-SAT.

Boost customer retention

Attracting new customer is more expensive than keeping existing ones. Using proactive service (such as automated reminders and notifications) together with post-call surveys, can help improve customer retention, leading to increased profitability.

Cut service costs

Giving customers access to self-service tools such as an IVR and chatbot can help deflect up to 50% to 80% of routine queries, saving money and freeing agents to work on higher-value tasks like cross-selling and up-selling.

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What are you waiting for? Transform your legacy contact center!

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