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Financial Services

Communications infrastructure you can bank on

Sinch powers the critical messages banks and fintechs rely on for fraud alerts, identity verification, and account updates to customers worldwide. 

  • Channel coverage: messaging, email, voice, verification 

  • 900B+ messages sent per year

  • Direct carrier connections across 190+ countries 

Talk to an expert
Contact Sales
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Join the thousands of financial services companies that trust Sinch’s communications infrastructure

Secure Messaging

Sinch solves all four  challenges financial services teams face

The industry is moving fast and new challenges, and threats, keep emerging. Here’s how Sinch solves each for the modern era. 

Customers increasingly flag unbranded calls and plain SMS as spam, even when they’re legitimate. Sinch modernizes your channel coverage with RCS, verified branded calling, and precision email your customers recognize and trust. 

Many teams spend too much time untangling technical sprawl with different vendors and dashboards. Sinch enables you to consolidate into one platform for messaging, voice, email, and verification – making life easy for both engineering and compliance teams. 

AI now helps fraudsters run SIM swaps, account takeovers, and fake accounts faster than manual review can catch them. Sinch’s fraud and suspicious activity alerts catch the same patterns in real time, before money moves. 

Expanding into a new region usually means a new regulator, a new vendor, and new compliance rules. Sinch runs on a trusted global infrastructure, with local experts across every market, so compliance and coverage travel with you. 

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TRUSTED CHANNELS

Engage your customers on the channels they trust

Sinch pairs modern channels with the intelligence to know which one to use and when, backed by experts who help you configure it right the first time.

  • Upgrade to modern messaging like RCS and WhatsApp, with automatic SMS fallback to ensure the message always reaches the customer

  • Monitor your email health with precision scoring and proactive support from your dedicated technical account managers. 

  • Eliminate impersonation risks with verified, branded in-app voice calls. 

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One Platform

Replace fragmented tech with a unified foundation

Trade multiple separate vendors for one platform that meets your customer communication needs. The same trusted and secure platform supports your AI agents and automated workflows.

  • Manage everything in one place: Control all your channels, analytics, and configurations from a single dashboard.

  • Simplify your operations: Manage team access, check system status, and get expert support from one central hub.

  • Streamline your audits: Partner with a single, publicly traded vendor that has been profitable since day one.

Talk to an expert
Contact sales
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Security

Fight AI-driven fraud with AI-driven detection

Fraudsters use AI to move faster than ever. Sinch fights back with real-time number intelligence and AI-driven controls that catch SIM swaps, traffic pumping, and fake accounts before they cost you.

  • Detect SIM swaps and compromised accounts before fraudsters can log in.

  • Block Artificial Inflation of Traffic (AIT) and other expensive scams.

  • Verify users quietly in the background, keeping the experience frictionless.

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Scale

Global reach that supports every message you deliver

Growing into a new market, while maintaining reliability in existing ones, shouldn’t mean starting over. Sinch gives you one system that travels with you, wherever you expand next.

  • Scale voice, messaging, email, and more, without a new compliance review for every regional expansion.

  • Rely on 99.95% uptime SLAs and smart failover mechanism that guarantee delivery.

  • Partner with a recognized leader by Gartner, IDC, and Omdia.

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Trusted banking delivered through billions of messages

“[Sinch] provide value beyond the contract, including market insights, use case sharing, and co-creation, this is a true partnership, not just a service provider relationship.“
100M+
messages sent per month
10K+
messaging templates registered to comply with new regulations
Phoenix HY Li Head of Messaging, HSBC
Read the customer story
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“In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon.“
200M+
SMS sent annually
90%
engagement rate
Simon Dixon Demand Manager in Communication Delivery & Logistics, Nationwide
Read the customer story
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How Avtal increased recovery rates by more than 50% with SMS and email

“Sinch’s tech is really well built out, there’s a ton of documentation that makes it friendly for our engineering team. And then on the support side, we get amazingly quick responses.“
Khaled Bittar CEO of Avtal
Read the customer story
How Avtal increased recovery rates by 50% with SMS and email

Use cases

How banks and fintech companies use Sinch to earn trust and modernize their stack

Image for Modern, verified channels customers prefer

Modern, verified channels customers prefer

We give you the tools and guidance to ensure that you are the most reputable you can be on the channels you choose, including modern RCS, verified branded calling, and more.
Image for One platform to unify fragmented tools

One platform to unify fragmented tools

Consolidate your API mess into one unified dashboard, backed by a trusted global infrastructure powering Voice, SMS, email, RCS, and verification.
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Compliance checks built into the platform

Call timing rules, PII handling, contact validation, and opt-in requirements are enforced automatically at the platform level, reducing your manual effort.
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API-first infrastructure built for AI agents

Sinch’s network keeps response times fast enough for real-time AI interactions, without skipping the security and compliance checks required in your operations.

A complete solution

Engage customers across every step of their journey 

Messaging

Reach customers on SMS, RCS, WhatsApp, and live chat, the channels behind fraud alerts, OTP codes, and transaction notifications. Rich cards and quick replies turn a routine alert into something a customer can act on immediately.
Explore Messaging

Email

Statements, disclosures, and account documentation still belong in the inbox. Bring email onto the same platform as SMS, RCS, and WhatsApp instead of running it as a separate channel.
Explore Email

Voice

Network voice, in-app voice, and in-app push bring voice into the same platform as your messaging and email, for verified branded calling, account servicing, and fraud verification. Let our network carry the calls.
Explore Voice

FAQ

Questions financial services teams ask before switching

Sinch’s API-first architecture and 500+ platform integrations allow you to consolidate your channels, analytics, and configurations into a single dashboard – saving your team the time and stress of obtaining a new vendor for every communication channel.

See all of our integrations or talk to an expert about your setup. 

Sinch’s products are built with industry compliance best practices in place, and we partner with your team to stay ahead of channel-specific rules as they change. For more information, talk to one of our experts.

Yes. Sinch’s API-first infrastructure is built to support AI agents and automated workflows your developers and teammates may already be building. Learn more about Sinch AI and Sinch Skills. 

Sinch is ISO 27001 and SOC 2 Type II certified, and GDPR-ready with signed DPAs across markets.

Sinch’s global communications infrastructure handles 900B+ messages a year at 99.95%+ uptime, with smart failover built in, so peak volume doesn’t mean peak risk.