180 customers in 70 countries including

ifood logo
Avon gray logo
Dafiti logo
Petz logo

Use personalized conversations to convert and engage

  • Stay relevant - automatically

    Take advantage of trends and seasons to offer tailored social ads and discounts that always feel fresh. It’s automatic – even the lead qualification!  

  • Help customers find your store and the perfect product

    Revolutionize the purchasing process with AI! Make it quick with product recommendations, catalog view, and nearest store indicators. 

  • Make more sales

    Know what your customers are looking for and why they're abandoning their carts! Recover conversions with a virtual shop assistant. 

  • Delight your customers!

    Keep impressing customers even after they’ve converted. Share order status before they ask, send personalized NPS surveys, and more to elevate the customer experience! 

Blue teacup

Hi Susan, the blue teacup in your basket is now back in stock, we’ve got an extra 10% off as a thank you for waiting.

oh great but can I get a cup with flowers instead?

check out buttons

Sure, that’s updated, you can follow the link to the checkout or click "back to shop" if you would like to keep shopping.

Answer anyone, anywhere - within seconds

SMS

Send and receive text messages at scale through a single connection.

RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.

Instagram

Take user experience to the next level with real-time conversational commerce on Instagram.

KakaoTalk

Deliver rich messages to customers on the channel they love.​

Telegram

Enable customer-initiated, branded conversations on a secure platform.

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Go omnichannel with our ready-made chatbot use cases

Connect the same bot flow on every channel your customers use! One flow, one platform, endless conversion possibilities!

Woman on phone with channels floating above

The AI bots are here – to transform your customer conversations

Choose your language

Set up your chatbot in one language and instantly start serving customers in 100+ others. Voila!

Pick your channels and formats

Communicate by voice or text, with images, videos,or even PDF documents in different apps!

Analyze and improve

Never be satisfied. Monitor service quality and insights to continuously improve interactions and conversions! 

Connect your team and scale

Let your team support your customers to shop or solve problems by connecting your own contact center.  

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37x

greater conversions than SMS

iFood delivery make an account

What are you waiting for? Transform your customer journey with Sinch!

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ifood logo
Petz logo
Illustration of a girl talking in a handset