
What can I do with Telegram business messaging?
Telegram for marketing
If a Telegram user follows your business (or ‘starts your company bot’, as it’s called on Telegram), that’s a green light to send announcements, product updates, and promotions!
Telegram for sales
Give new and existing customers live consultations to ask all those burning pre-sales questions so you can close that deal. Be there for follow-up queries post-sale too.
Telegram for customer support
Cut down on expensive phone calls for routine queries and put Telegram to work instead! Connect live agents and be there when customers need a little bit of extra help.

Top features of Telegram for business
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Build a successful brand
Quickly build loyalty and trust with a branded Telegram Official account.
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Broadcast worldwide
Easily send newsletters, updates, and promos to followers on Telegram. No additional opt-ins required!
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Increase engagement
Create eye-catching content that’s impossible to ignore with a range of rich media (with no size limits!), including images, video, and more.
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Simplify support
Offer seamless customer support by saving conversations and context. Connect Telegram with your contact center and let your agents shine.
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Be there when it matters
Make it simple for customers to get the help they need. Be seconds away with in-app search, QR codes, and direct chat links.
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Automate FAQs
Reduce time spent on repetitive questions - integrate a chatbot into Telegram and free up busy call center staff for more complex queries.



Related products
Ready to start engaging customers on Telegram?
