The security, integrity, and availability of your data are our top priorities.

We know how vital it is to your business success. To ensure you never have to worry, we use a multi-layered approach to protect and monitor all your information.

Vulnerability Disclosure

Sinch is committed to maintaining the safety and security of our services and our customers’ information. We encourage earnest, responsible reporting of potential vulnerabilities in any service, product, system, or asset made by or belonging to Sinch.

Security Vulnerability Submission Process

If you believe you have found a vulnerability in a Sinch service, product, system, or asset, please submit the vulnerability information to Sinch through an encrypted communication method. For submission via Email, please send an encrypted file detailing your submission. Encrypt your file using our public encryption key here.

To enable Sinch to remedy the vulnerability, please report it as soon as possible after discovering it and provide a detailed summary of the vulnerability, including the following if known:

Personal data Sinch receives in connection with your submission will be retained and protected under the company’s privacy policies and any applicable laws.

A Sinch representative will acknowledge receipt as soon as possible, typically within 48 hours.

Contact details: security@sinch.com

Submit any vulnerability information following these guidelines:

Certifications

Sinch cloud communications platform for messaging, voice, and video and Sinch Operator Software is certified under the framework established by a Bureau Veritas Certification quality management system conforming to ISO 27001. Bureau Veritas Certification Certificate No: IND.20.1863/IS/U

Sinch believes certification is key to displaying our best practice in Information Security Management and our commitment to building customer trust.

What is ISO 27001?

The ISO 27001 certificate is the most globally recognized information security standard defined by the International Organization for Standardization (ISO). As the top certification for Information Security

Management Systems (ISMS), it prescribes a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes, and IT systems by applying a risk management process.

Bureau Veritas Certification

What does this mean for you as a customer?

We take the security of your information seriously and have implemented sophisticated security measures to safeguard it. We want our customers to rely on and fully trust our technology and services.

Getting ISO 27001 certified is a testament to the fact that Sinch prioritizes data security. But it also ensures that we:

lock pad on a keyboard

Continuous improvement

Our mission to security doesn’t end here. Information security is an ongoing process and we will keep working hard to maintain and exceed our standards to protect both company and customer data. Yearly audits will be performed by an external auditor to attest to our continuous compliance as we continue to develop and grow our business.

Business Continuity

Sinch has a business continuity plan in place that is tested and updated at least annually.

Benefits we have already realized in the process:

Sinch now has the freedom to operate without the use of its global office network. Through our business continuity planning, we have freed ourselves from the physical office and can securely offer Sinch services to our clients in the event of natural disasters or pandemics.

Related links

COVID-19 Knowledge Center
ISMS 2 Business continuity plan

pad lock with a heart carved in it