Build a world-class mobile customer experience
Outbound marketing messages
Use rich media, suggested replies, and customer personalization from your CRM and achieve unmatched marketing campaign performance on any app your customers use.
Five-star customer care
With automations, be available 24/7, address common FAQs, and streamline your customer service chats with suggested replies. Hand off more complex requests to an agent with context and continuity.
Are your users all over different social media apps? You should be too. Integrate our omnichannel Conversation API with your messaging tools and simply add new channels when needed.
Create your own Webhook for maximum flexibility.
Phone & Voice
Connect a telephone number to your bot.
Why choose Sinch for business messaging
Enjoy 100% reach on any channel with super simple configuration and get access to all new channel releases!
Smart message routing and transcoding let you send messages across multiple channels effortlessly - and with Chatlayer, it's easy to add conversational AI capabilities!
Get unified contact profiles, retain conversational context across multiple channels, and enhance customer experience with rich media and personalized content.
Reach your audience on any channel with a single API, quickly add new channels to accommodate new business needs or market changes, and integrate with any service or platform.