Build a world-class mobile customer experience

Outbound marketing messages

Use rich media, suggested replies, and customer personalization from your CRM and achieve unmatched marketing campaign performance on any app your customers use.

Five-star customer care

With automations, be available 24/7, address common FAQs, and streamline your customer service chats with suggested replies. Hand off more complex requests to an agent with context and continuity.

Scale globally

Are your users all over different social media apps? You should be too. Integrate our omnichannel Conversations API with your messaging tools and simply add new channels when needed.

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Every channel, every carrier, every phone.


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SMS

Send and receive text messages at scale through a single connection.

MMS

Level up your customer experience and set your brand apart with rich, compelling messages - discover our MMS API!

RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.

WhatsApp

Create automated chats, build trust, and enrich the customer journey.

Facebook Messenger

Connect with 1 billion global users on Facebook Messenger for Business.

Viber

Connect with key audiences over Viber Business Messaging.

Instagram

Take user experience to the next level with real-time conversational commerce on Instagram.

KakaoTalk

Deliver rich messages to customers on the channel they love.

Telegram

Enable customer-initiated, branded conversations on a secure platform.

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Manage all your messaging channels with one API

One conversation, one customer profile, all the channels you need - streamline customer interactions through one API! Our Conversation API can integrate with all your existing apps – whether it’s for marketing automation, customer care, or a chatbot platform. Send outbound alerts, receive inbound requests, and unify contact history into one chat.

Conversation API

The Sinch advantage

  • All channels

    • 100% reach
    • Simple channel configuration
    • Channels can be added in the future

  • Intelligence

    • Message routing allows you to build your message once and send it through all channels
    • Transcoding makes sure your messages look great regardless of the channel
    • Add conversational AI with Chatlayer

  • Personalization

    • One contact profile
    • Conversational context
    • Rich media powering personalized content

  • Easy integration

    • Single API for all your channels
    • New channel additions when available
    • Integrate with any service/platform

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What are you waiting for? Transform your customer engagement today!

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