Build a world-class mobile customer experience
Outbound marketing messages
Use rich media, suggested replies, and customer personalization from your CRM and achieve unmatched marketing campaign performance on any app your customers use.
Five-star customer care
With automations, be available 24/7, address common FAQs, and streamline your customer service chats with suggested replies. Hand off more complex requests to an agent with context and continuity.
Are your users all over different social media apps? You should be too. Integrate our omnichannel Conversations API with your messaging tools and simply add new channels when needed.
Every channel, every carrier, every phone.
Deliver rich messages to customers on the channel they love.
Enable customer-initiated, branded conversations on a secure platform.
Manage all your messaging channels with one API
One conversation, one customer profile, all the channels you need - streamline customer interactions through one API! Our Conversation API can integrate with all your existing apps – whether it’s for marketing automation, customer care, or a chatbot platform. Send outbound alerts, receive inbound requests, and unify contact history into one chat.
The Sinch advantage
• 100% reach
• Simple channel configuration
• Channels can be added in the future
• Message routing allows you to build your message once and send it through all channels
• Transcoding makes sure your messages look great regardless of the channel
• Add conversational AI with Chatlayer
• One contact profile
• Conversational context
• Rich media powering personalized content
• Single API for all your channels
• New channel additions when available
• Integrate with any service/platform