LINE for business
Don’t use auto-replies, have personalized conversations instead! Connect with customers in Japan, Thailand, Taiwan, and Indonesia and provide a stellar experience that will set your brand apart.
Transform your business on Asian markets with LINE for Business
Take your marketing campaigns to the next level
Run campaigns, share coupons and send product news with rich media broadcast messages.
98%
open rate of mobile messaging
Hit sales out of the park
Don’t miss any opportunity to convert! Connect customers to live agents for one-to-one consultations to get all their questions answered.
52%
of consumers are more likely to make repeat purchases if the company offers support via live chat
Provide out-of-this-world customer support
Improve CX while lowering your phone support costs by letting LINE pick up routine questions with chatbots and connect customers to live agents for more complex queries.
89%
of consumers want two-way conversations over messaging apps
What makes LINE for Business so great
-
Be available 24/7
Many Asian consumers expect instant answers from businesses. Don’t let them down! Use chatbots and live agents to provide real-time support and a great customer experience around the clock.
-
Meaningful communication at every step of the customer journey
With outbound and inbound messaging for marketing, notifications, and live chat, LINE helps you enhance the entire customer journey.
-
Engage customers in new and exciting ways
Experiment with rich messaging formats like carousels, images, maps, buttons, and more and create show-stopping content that will get your brand noticed! Time to get creative!
Frequently asked questions
-
What is the LINE app?
LINE is one of the fastest growing messaging apps worldwide. It’s a so-called ‘super-app’ as messaging is just one part of what it can do. In Japan and other countries using LINE, everything takes place in the app – from banking to online shopping to communications.
Any brand with business in Japan, Taiwan, or Thailand should be using LINE to engage customers — because local competitors already are!
-
How can businesses use LINE?
Similar to Facebook or Instagram, businesses can create branded ‘channels’ on LINE that users can favorite and follow. From there, users can message the business.
LINE lets brands send messages to any user that follows the business on the LINE app, making it a very versatile channel.
-
Where can I find more information on LINE?
You can read detailed articles on the Sinch Community page.
-
Where is LINE popular?
Check out our Sinch Community article for the latest numbers of LINE users and super app popularity!
Related products
KakaoTalk
Ready to start chatting with customers on LINE?
