Deliver frictionless omnichannel customer service
Provide omnichannel support
Whether they reach you by phone, e-mail, chat, video, SMS, or messaging apps, your customers get a consistent, satisfying experience.
Integrate third-party CRM
Easy integration with third-party CRM systems, including Salesforce, ServiceNow, SAP, and more.
Reduce operational costs
Eliminating in-house infrastructure, integration, and IT support expenses means you save big!
All-in-one omnichannel contact center solution
Rather than toggling between screens, agents use one tool across all channels – phone (inbound/outbound), email, chat, video, SMS, and messaging apps. Reduce headaches and increase productivity!
Using contact-attached-data (CAD) and skills-based routing, you can connect customers to the best-suited agent to help drive first contact resolution (FCR) and customer satisfaction (CSAT). In other words: makes your life easier.
Want to maximize efficiency? Outbound calls (for campaigns and call lists) can be blended with regular inbound calls during non-peak hours. We’ve even got automated predictive dialing. No agent time wasted!
Call logs, recordings, chat transcripts, and script and survey results provide agents with an instant view of the customer, helping reduce average handle time (AHT).
Dashboards and analytics
Real-time dashboards and alerts help supervisors monitor performance and stop problems before they start. Reports help managers ensure performance targets and KPIs are being met.
Out-of-box integration with Salesforce, ServiceNow, and SAP, along with RESTful APIs and an open extension framework, let you easily integrate chatbots, CRM, WFM, and more.
Frequently asked questions
What is omnichannel support?
The goal of omnichannel customer support is to provide a unified and seamless experience for customers on any channel they use to interact with business. Delivering this kind of experience requires a customer service software that puts all your customers’ favorite channels at your agents’ fingertips in a single interface.
Which communication channels are available in Contact Pro?
Sinch Contact Pro is a true omnichannel solution, supporting all commonly used contact-center communication channels including telephony, email, chat, video, SMS, and messaging apps such as WhatsApp, Facebook Messenger, Viber, and more.
Does Sinch Contact Pro support chat bots?
Sinch’s own chatbot solution – Sinch Chatlayer -- comes pre-integrated out-of-box with Sinch Contact Center, helping deflect contact-center traffic while improving customer experience.
With which CRM products can Sinch Contact Pro integrate?
Sinch Contact Pro provides out-of-box integration with leading CRM products from Salesforce, ServiceNow, and SAP. We’re also planning additional integration for other products such as Microsoft Dynamics.
Does Sinch Contact Pro provide tools for supervisors?
Yes! Sinch Contact Pro includes a Supervisor Dashboard web application that provides real-time dashboards and alerts. Team leaders and supervisors can monitor what's going on in the contact center and make real-time adjustments to agent queue assignments, skill levels, and queue staffing levels.
Does Sinch Contact Pro support outbound campaigns?
Of course! Sinch Contact Pro supports the creation and execution of outbound campaigns. Call lists can also be imported from third-party marketing tools via open API, and then executed via automated outbound dialing using either preview, progressive, or predictive mode.
Contact center insights
Provide the best omnichannel support experience.
Read about our cloud contact center solution
Enable comprehensive omnichannel customer service experiences
Engage & Manage
Create interactive, personalized campaigns and conversations across mobile channels.