A few of the clients we work with
How Sinch brings bottom-line business benefits
We’ve helped our operator clients save millions of dollars (yes, you read that right) by significantly reducing churn. How? All through the power of personalized bill notifications.
Cut support costs
Say goodbye to expensive customer support call centers. Chatbot support via messaging can cut those costs significantly – and boost customer satisfaction.
Low renewal rates? Sinch can help. Personalized campaigns make it easy to offer customers what they want, when they want it – leading to higher conversion.
See the benefits
Put a stop to bill shock
Many operators see a high churn rate after the first bill is issued. Sending a personalized video via MMS to explain charges can help significantly reduce churn as a large operator we're working with discovered.
Improve renewal rates and boost conversions
A leading French operator wanted to improve smartphone renewal rates. With the help of customized Rich SMS customers received a personalized offer for exchanging their phone, based on their actual usage.
Drive down costs with messaging support
Creating a WhatsApp chatbot to handle FAQs, with handover to a human when required for tricker questions results in better call center efficiency, improved response times, and higher customer satisfaction rates.
Reaching a challenging audience
Telekom Deutschland wanted to launch an exciting new concept to under 28's - a difficult age group to take on. They soon discovered that Personalized Video Messaging could engage even the most challenging audience!
Improve every stage of the customer journey
It’s all about the customer experience. From prospects to long-time subscribers, we can help keep your audience happy and engaged – to drive improved business results.
Taking care of customers is a full-time job. Let us step in and take some of the load off with automated, personalized, mobile solutions that show your customers just how much you really care!
Keep in touch with customers at key stages in their journey. From onboarding to first bill advice, FAQs to upgrades, and everything in-between - communication builds relationships that last.