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TELECOMMUNICATIONS

Boost your business with personalized communication

Sinch is the trusted partner for operators who want to give their customers the best communications experience. Reduce churn, cut support costs, and make upsell easier. 

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Join the leading telecom operators, ASPs, and CSPs around the world

Your customers expect messages that drive results. Sinch helps you deliver.

Operators face unique challenges when it comes to customer communications. Here’s how Sinch solves each one with the channels we support:

A high churn rate often follows the first bill. One large operator we work with cut churn by sending a personalized video via MMS that explains the charges before customers start asking questions.

A leading French operator wanted more customers to renew their phones. Customized Rich SMS gave each customer a personalized offer based on their actual usage, and conversions followed.

A WhatsApp chatbot can handle FAQs on its own, then hand off to a human agent for trickier questions. That mix cuts call center costs while improving response times and customer satisfaction.

Telekom Deutschland needed to reach customers under 28, a notoriously hard group to engage. Personalized video messaging did what standard campaigns couldn’t.

Image for Your customers expect messages that drive results. Sinch helps you deliver.

Our channel portfolio

We power every modern channel for improved customer experience

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MMS

Level up your customer experience and set your brand apart with rich, compelling, messages.
Explore MMS
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RCS

Breathe new life into your SMS messaging campaigns with rich content.
Explore RCS
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WhatsApp

Create automated chats, build trust, and enrich the customer journey.
Explore WhatsApp
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SMS

The channel every phone can receive, built for reach at scale.
Explore SMS
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Email

Reach every inbox with messages that get opened, not lost in spam.
Explore Email
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Voice

Connect instantly with calls that get through, from automated alerts to live conversations.
Explore Voice

Why top operators rely on Sinch

A trusted partner who knows your business

20+ years of working inside carrier networks means we understand what’s at stake – for you and your customers.

Enterprise-grade compliance and fraud checks

Every message and call runs through the same compliance and fraud checks carriers themselves rely on.

Proven global infrastructure for demanding senders

We power 900B+ annual interactions for carriers worldwide, supporting 8 of the 10 largest tech companies in the world.

A unified solution for every communication channel

Solve voice, messaging, and email through one solution provider, with redundancy and fallback already built in.