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Sinch is named a Leader again in the 2024 Gartner® Magic Quadrant™ for Communications Platforms as a Service (CPaaS)

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Gartner Magic Quadrant for CPaaS 2024
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The second iteration of the Gartner Magic Quadrant for CPaaS is out, and we’re thrilled to have been recognized as a Leader for the second consecutive year. Keep reading to learn more about this recognition and what it means for you, our customers. 

What is the Gartner® CPaaS Magic Quadrant™? 

The Gartner Magic Quadrant for CPaaS positions vendors on the market to help businesses find the right partner to solve their present and future communications challenges. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players.  

How can you use the Gartner® Magic Quadrant™ for CPaaS? 

Whether you want to take your marketing campaigns to the next level, transform service delivery, secure your customer journey, or enhance customer support, the right CPaaS provider will help you create more efficient, innovative, and engaging customer experiences while simplifying your communications infrastructure. 

Wondering about the strengths and cautions of CPaaS vendors available on the market? Want to know which are best positioned to support your use cases today and tomorrow? The Gartner Magic Quadrant answers all the key questions you might have when looking into CPaaS providers. 

Sinch in the 2024 Gartner® CPaaS Magic Quadrant™ 

In the 2024 Magic Quadrant™ for CPaaS, Gartner named Sinch a Leader, recognizing our Ability to Execute and Completeness of Vision. 

We see this recognition as a testament to the strength of our Super Network and channel coverage, but also our innovative AI capabilities, global market reach, and integrations with over 500 platforms, which we believe are key in empowering businesses around the world to improve customer experience and build lasting connections. 

"We believe our recognition as a Magic Quadrant™ Leader for the second consecutive year validates our dedication to our customers and our ability to enable them to deliver superior customer experiences," said Laurinda Pang, CEO of Sinch.   

“Digital, one-to-one communications are critical through marketing, operations, and care. Sinch simplifies customer communications throughout the entire journey. Our leading API Platform and comprehensive applications empower businesses to exceed customer expectations and deliver personalized communications at scale using both established and new communications channels." 

On a mission to pioneer the way the world communicates 

At Sinch, we’re all about helping our customers win. We do this by empowering them to improve customer experience through effective, innovative communication.  

With our global Super Network and AI-infused Customer Communications Cloud, we’ve got all your needs covered, whether you want to build your own setup with our scalable, flexible APIs or need turnkey applications to engage with your customers effortlessly.  

Get your copy of the full report to learn more about what makes Sinch a Leader in the 2024 Gartner Magic Quadrant for CPaaS — or get in touch to chat about how we can help you succeed! 

Gartner Magic Quadrant for CPaaS 2024

Source: Gartner, Magic Quadrant for Communication Platforms as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar, Brian Doherty, 24 June 2024  

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