Start conversations with Chatlayer.ai from Sinch
Create chatbots in your customer's preferred channels
Automate customer care inquiries to meet your customer’s needs for fast, accurate, and reliable responses.
Increase conversion rates
Interact with your customers on their preferred messaging channels with relevant and actionable content that converts.
Create upsell opportunities
Leverage data insights and personalized messaging to turn conversations into sales opportunities.
Choose the channel that best suits your audience
Chatlayer.ai seamlessly integrates with all your channels - so your conversation can be in the right place at the right time!
Conversational designers build great bots in 123
Create chatbots in your customer's preferred channels
Add intents, expressions, and entities – no coding required
Intents, expressions, and entities are the basis of any bot project. Our AI does the rest.
Design the flows
You can use buttons, carousels, and images. If you’re feeling particularly adventurous, you can even connect with 3rd party APIs.
Deploy the bot on any channel in 100+ languages
Our AI understands 100 languages and, our bots can be deployed on any channel. WhatsApp, Messanger, Webchat, you name it, we support it.
Learn how chatbots can benefit your industry and specific business functions
An easy to use, yet powerful AI platform
Build your bot and activate it in 100+ languages instantly. Our platform is language independent, which allows your organization to scale your bot worldwide.
Whether you're an experienced bot builder or if it's your first time building bots, our platform enables business users to build bots without any coding. It is that simple!
Analytics and Insights
With our analytics module, you'll see in the blink of an eye where the conversation is happening, how to make improvements, and how to choose the right channel.
Powered by AI
We’ve developed our own AI algorithms to boost your conversations. Create intents, expressions, entities, and dialogs with a simple push of a button. Even when your bots are large, you can keep a structured overview.
Easily connect your bot to multiple channels and all your back-end databases and provide users with a truly delightful experience.
Get the support you need from our partners
The personal touch that makes a difference - from onboarding to maturity
24/7 support for employee wellbeing
EU Parliament COVID 19 bot
The EU Parliament wanted to provide always-on support to employees and quickly answer their questions. During global crisis and unexpected events, it's crucial to ensure clear and prompt communication. With HR and IT overwhelmed by a surge in requests, the bottleneck couldn't be solved by simply increasing the size of the team. Thanks to their AI chatbot, the EU Parliament offered dedicated assistance to their employees, reducing service costs for internal support.
reduction in internal service costs
intents covered by the bot
Better automation boosts customer satisfaction
Eurail travel bot
Eurail, an all-in-one train ticketing platform, wanted to make sure human agents focused on solving more complex customer questions while redirecting simple tickets toward an AI chatbot. Automated support requests have the power to improve average response time and reduce the risk of overloading support agents with repetitive questions. Eurail built an AI chatbot integrated with a Zendesk to provide human help when needed. Users experienced higher support standards and a shorter answer time for each question.
users every month
questions per year answered immediately
Automated registration and onboarding
iFood food delivery bot
iFood, an online food delivery company, wanted to improve communication between drivers, restaurants, and customers. Their fast growth brought thousands of new users to the platform, calling for a scalable solution to deal with rising ticket volumes and improve cost efficiency. The introduction of an AI chatbot allowed iFood to automate the registration of new drivers, onboarding of new restaurants, and new city roll-outs. The positive impact for end-users was measured through NPS surveys, scoring higher customer satisfaction and better efficiency.
reduction in delivery service costs
conversations per year
Proactive assistance to new users
Whise real estate bot
Whise, a real estate CRM company, aims to support agents through every step of a real estate transaction by using AI and automation. Their challenge was to guide users on the platform and highlight features that were relevant to them. The AI bot implemented on their website reduced the amount of “how-to” questions asked by new users, who are now given tips aimed at their specific experience instead. New flows are constantly built to better guide realtors through the transaction process.
conversations handled per month
Configure subscriptions tailored to users’ needs
Proximus online sales bot
Proximus, a telecom company offering internet, mobile, and TV services, wanted to build a configurator to simplify their customer journey. Realizing how important it is to offer packs tailored to buyers’ needs, Proximus built a web bot integrated with Facebook Messenger to help customers configure their subscriptions. The result was a boost in online orders for new subscriptions and many upgrades of existing contracts, thanks to a more user-friendly sales bot interface.
increase in webshop orders
customers connected to the platform