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SMS Messaging Service by Sinch

Main navigation

  • Products
      • Column
        • Channels
          • SMS
          • MMS
          • RCS
          • WhatsApp
          • Facebook Messenger
          • Instagram
          • All Channels
        • Column
          • Connect channels with Conversation API

            Keep things simple and connect multiple channels with one integration for an omnichannel and conversational messaging experience

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs

          • SMS Verification

            Secure your customer journey while increasing conversions and reducing churn

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

        • Engage with Customers

          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

      • Voice & Video
        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Operator Connect for Microsoft Teams

          Enable Microsoft Teams calling with Operator Connect

          Direct Routing for Microsoft Teams

        • Unified Communications

          Get all the tools you need in one place with our comprehensive cloud communications platform

          Private Label Cloud Communications

        • Emergency Services

          Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
          E911 Next Generation 911

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connect for Webex Calling

          Transform the audio precision of your Webex meetings

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

      • Use cases
        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

      • Email
        • Mailgun

          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

        • Mailjet

          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

        • Email on Acid

          Email on Acid has the tools you need to press send with greater confidence

        • InboxReady

          Improve your inbox placement and connect with real people – your customers

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client

      • Featured Resources
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
        • Numbers

          Find a number that meets all your business needs

          Toll Free 10DLC Short Codes

           

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

        • Voice IP Exchange

          Enhancing your connectivity with rich voice and video

        • PSTN Connect

          Gain nationwide IP access with interconnectivity to a single network

        • Fax API

          Securely send and receive faxes at scale

          Cloud Business Fax

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • SMS Verification

          Simple, secure user authentication powered by text messaging

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number verification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
        • MessageMedia

          Easy-to-use messaging platform that integrates with your existing tech stack to engage your customers on the channel of their choice.

        • Sinch Engage

          Sinch Engage Software-as-a-service solution to use instant messengers for marketing, support and sales in one platform

        • Chatlayer

          Conversational AI chatbot and voicebot platform

        • Contact Pro

          Voice, video, chat, messaging, and email - all in one cloud contact center solution

        • Mobility Clients & SDKs

          Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

  • Solutions
    • Business
      • Enterprise

        Obtain all your cloud communications solutions through one provider

      • Communication Service Providers

        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

      • Operators

        Optimize your operations and remove the headache of network management

    • By Department
      • Marketing

        Wow your customers effortlessly with personalized messaging throughout the customer journey

      • Operations

        Boost operational efficiency and customer satisfaction with timely, relevant notifications

      • Customer Service

        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

    • By Industry
      • Financial Services
      • Retail
      • Healthcare
      • Media & Entertainment
      • Telecommunication
      • Travel & Transport
      • More
  • Partners
    • column
      • Strategic Partner

        Optimize your partnership solutions and messaging channels with conversational technology, AI automation, and SaaS applications.
        Become a partner   Find a partner

      • Integrations & Connectors

        Seamlessly integrate our solutions with your favorite existing tools

    • column
      • Channel Partner

        Empower your customers and boost revenue selling CPaaS solutions as an agent — voice, messaging, email, and fax for enterprise and wholesale.

      • Private Label Partner

        Exceed customer expectations with the best private label cloud solution and feel supported every step of the way.

  • Telco
      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space

        • SMS Firewall

          Boost security and monetize enterprise messaging

        • Signaling Firewall

          Strengthen your network and protect your subscribers

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network

        • SMS for Operators

          Global SMS interconnectivity made easy

        • SMS Select

          Safeguard SMS monetization and tighten up security

        • MMS for Operators

          Global MMS interconnectivity made easy

        • Messaging Proxy

          Increase revenue on legacy messaging services

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology

        • 5G Messaging

          Make the most of the bright future of SMS in 5G

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution

        • SMS Transformation

          Maximize the value of your SMS business

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
      • Wholesale Voice

        Easily transition to the most directly connected and diverse all-IP network with one trusted partner offering flexible connectivity and voice solutions.

        • PSTN Connectivity

          PSTN connectivity gives you all IP access to a single, deeply interconnected network

        • Decommission TDM

          Replace your outdated TDM infrastructure with all—IP access

        • IPES support

          Enjoy an all-IP connection with IPES carrier benefits

        • Cloud Switching

          Upgrade your aging communications infrastructure with a comprehensive voice solution

  • Developers
  • Insights
    • By Type
      • Blog

        Your go-to resource for expert tips and insights on mobile engagement

        Culture & Technology 

      • Customer stories

        Discover how we help brands increase customer engagement, satisfaction, and growth

      • Resources

        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

        CX Education podcast

      • Events & Webinars

        Take a look at the events we'll be attending and hosting over the next few months

        On-demand and past events

      • News

        Press coverage and company announcements

    • Column
      • By Topic
        • Fraud in business messaging
        • Omnichannel
      • Featured Resources
        • Image of the Gartner MQ for CPaaS 2023
          Report
          Gartner® names Sinch a Magic Quadrant™ Leader for CPaaS
          Get the report
        • IDC Marketscape 2023
          Excerpt
          Sinch named a Leader in IDC MarketScape 2023
          Get the excerpt

CTA

  • Talk to an expert

CTA - Try for free

  • Try for free

Breadcrumb

  1. Sinch
  2. Data Processing Agreement
  3. Sub-Processors

Main navigation

  • Products
      • Column
        • Channels
          • SMS
          • MMS
          • RCS
          • WhatsApp
          • Facebook Messenger
          • Instagram
          • All Channels
        • Column
          • Connect channels with Conversation API

            Keep things simple and connect multiple channels with one integration for an omnichannel and conversational messaging experience

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs

          • SMS Verification

            Secure your customer journey while increasing conversions and reducing churn

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

        • Engage with Customers

          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

      • Voice & Video
        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Operator Connect for Microsoft Teams

          Enable Microsoft Teams calling with Operator Connect

          Direct Routing for Microsoft Teams

        • Unified Communications

          Get all the tools you need in one place with our comprehensive cloud communications platform

          Private Label Cloud Communications

        • Emergency Services

          Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
          E911 Next Generation 911

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connect for Webex Calling

          Transform the audio precision of your Webex meetings

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

      • Use cases
        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

      • Email
        • Mailgun

          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

        • Mailjet

          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

        • Email on Acid

          Email on Acid has the tools you need to press send with greater confidence

        • InboxReady

          Improve your inbox placement and connect with real people – your customers

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client

      • Featured Resources
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
        • Numbers

          Find a number that meets all your business needs

          Toll Free 10DLC Short Codes

           

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

        • Voice IP Exchange

          Enhancing your connectivity with rich voice and video

        • PSTN Connect

          Gain nationwide IP access with interconnectivity to a single network

        • Fax API

          Securely send and receive faxes at scale

          Cloud Business Fax

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • SMS Verification

          Simple, secure user authentication powered by text messaging

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number verification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
        • MessageMedia

          Easy-to-use messaging platform that integrates with your existing tech stack to engage your customers on the channel of their choice.

        • Sinch Engage

          Sinch Engage Software-as-a-service solution to use instant messengers for marketing, support and sales in one platform

        • Chatlayer

          Conversational AI chatbot and voicebot platform

        • Contact Pro

          Voice, video, chat, messaging, and email - all in one cloud contact center solution

        • Mobility Clients & SDKs

          Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

  • Solutions
    • Business
      • Enterprise

        Obtain all your cloud communications solutions through one provider

      • Communication Service Providers

        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

      • Operators

        Optimize your operations and remove the headache of network management

    • By Department
      • Marketing

        Wow your customers effortlessly with personalized messaging throughout the customer journey

      • Operations

        Boost operational efficiency and customer satisfaction with timely, relevant notifications

      • Customer Service

        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

    • By Industry
      • Financial Services
      • Retail
      • Healthcare
      • Media & Entertainment
      • Telecommunication
      • Travel & Transport
      • More
  • Partners
    • column
      • Strategic Partner

        Optimize your partnership solutions and messaging channels with conversational technology, AI automation, and SaaS applications.
        Become a partner   Find a partner

      • Integrations & Connectors

        Seamlessly integrate our solutions with your favorite existing tools

    • column
      • Channel Partner

        Empower your customers and boost revenue selling CPaaS solutions as an agent — voice, messaging, email, and fax for enterprise and wholesale.

      • Private Label Partner

        Exceed customer expectations with the best private label cloud solution and feel supported every step of the way.

  • Telco
      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space

        • SMS Firewall

          Boost security and monetize enterprise messaging

        • Signaling Firewall

          Strengthen your network and protect your subscribers

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network

        • SMS for Operators

          Global SMS interconnectivity made easy

        • SMS Select

          Safeguard SMS monetization and tighten up security

        • MMS for Operators

          Global MMS interconnectivity made easy

        • Messaging Proxy

          Increase revenue on legacy messaging services

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology

        • 5G Messaging

          Make the most of the bright future of SMS in 5G

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution

        • SMS Transformation

          Maximize the value of your SMS business

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
      • Wholesale Voice

        Easily transition to the most directly connected and diverse all-IP network with one trusted partner offering flexible connectivity and voice solutions.

        • PSTN Connectivity

          PSTN connectivity gives you all IP access to a single, deeply interconnected network

        • Decommission TDM

          Replace your outdated TDM infrastructure with all—IP access

        • IPES support

          Enjoy an all-IP connection with IPES carrier benefits

        • Cloud Switching

          Upgrade your aging communications infrastructure with a comprehensive voice solution

  • Developers
  • Insights
    • By Type
      • Blog

        Your go-to resource for expert tips and insights on mobile engagement

        Culture & Technology 

      • Customer stories

        Discover how we help brands increase customer engagement, satisfaction, and growth

      • Resources

        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

        CX Education podcast

      • Events & Webinars

        Take a look at the events we'll be attending and hosting over the next few months

        On-demand and past events

      • News

        Press coverage and company announcements

    • Column
      • By Topic
        • Fraud in business messaging
        • Omnichannel
      • Featured Resources
        • Image of the Gartner MQ for CPaaS 2023
          Report
          Gartner® names Sinch a Magic Quadrant™ Leader for CPaaS
          Get the report
        • IDC Marketscape 2023
          Excerpt
          Sinch named a Leader in IDC MarketScape 2023
          Get the excerpt
  • German
  • English
  • Español
  • Spanish, Mexican
  • Français
  • Portuguese, Brazil

Utility

  • Search
  • Support
    • About Us
    • Why Sinch?
    • Careers
    • News
    • Events
    • Investors
    • Customer Dashboard
    • View all portals

CTA

  • Talk to an expert

CTA - Try for free

  • Try for free

Legal

    • Exigent Circumstance
    • Law Enforcement Support
    • Law Enforcement Portal
    • Report Scams/Fraud
    • Civil Subpoena Policy
    • Terms and Conditions
    • Legal Compliance
    • US Voice Tariffs
    • Policies & Statements
    • Sinch Privacy Notice
    • Sinch Voice Online Privacy Notice
    • Cookie Statement
    • Digital Millennium Copyright Act
    • Sub-Processors
    • Customized Services Supplemental Terms and Conditions
    • Messaging Compliance
    Sub-Processors

Sub-Processors

This page provides information about the sub-processors that Sinch has engaged in accordance with the Sinch Data Processing Agreement (DPA) to provide processing activities on Customer Personal Data (as defined in the DPA) on behalf of our customers. Which sub-processors will apply to an individual customer will depend on the type of service the customer uses (Sinch Service) and the region that the customer is based in (Sinch Region).

Sinch uses two types of sub-processors: Sinch entities that support Sinch Service(s), and third parties that Sinch has contracted with in order to provide a Sinch Service.

Sinch will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, Sinch will notify you by email of changes to this page. Please refer to your DPA for more information on the process.

The Sinch entities listed as providing support activity below provide customer-initiated support. These entities do not process Customer Personal Data unless such data is shared by the customer when requesting support. The location of customer’s end users will affect the processing location.

 

Third Party Entity Hosting Location; Sinch Region (if applicable) Sinch Service Activity Notes
Amazon Web Services Inc. Messaging: Australia; AU1 Brazil; BR1 Canada; CA1 Ireland; EU1 Germany; EU2 Sweden; EU6 USA; US1, US2, US6  Voice and Video: Australia, Brazil, Germany, Singapore, USA General, Messaging, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Sinch Live Chat, Voice and Video, A2P Monetization Hosting Voice and Video only: Text to Speech A2P Monetization only: Managed Service  
Amazon Web Services SARL Messaging: Ireland; EU 1 Contact Pro: Australia, Germany, South Africa, USA Chatlayer, Sinch Engage, MessengerPeople: Ireland; EU1, Germany; EU2 General, Messaging, Contact Pro, Chatlayer, Sinch Engage, MessengerPeople Hosting  
Apple Inc Global Sinch Engage, MessengerPeople Hosting, Infrastructure and Delivery of Messages 15 September 2023: New sub-processor to be added by Sinch Engage and MessengerPeople
Google Inc USA, EU Voice and Video, Chatlayer, Sinch Engage, MessengerPeople Hosting and Infrastructure; Voice and Video only: Push notifications to devices  
Google Cloud EMEA Ltd Chatlayer, Sinch Engage, MessengerPeople: Germany; EU2 Chatlayer, Sinch Engage, MessengerPeople Hosting 15 September 2023: New sub-processor to be added by Chatlayer, Sinch Engage and MessengerPeople
GlobalConnect Sweden, EU3 Messaging Hosting  
PubNub Inc. EU, Asia Pacific, US Voice and Video Infrastructure  
Zendesk USA and EU Voice and Video Support  
MongoDB Limited EU Chatlayer, Sinch Engage Hosting and Infrastructure  
Aiven Limited EU Chatlayer, Sinch Engage Infrastructure  
Sentry USA Chatlayer, Sinch Engage Infrastructure, Observability  
AppCues Inc USA Chatlayer, Sinch Engage Infrastructure, User Onboarding  
Chargebee EU Chatlayer, Sinch Engage Billing  
Stripe EU Chatlayer, Sinch Engage Billing  
Atlassian Corporation US, Global General, Chatlayer, Sinch Engage, MessengerPeople Support ticket tracking, Incident Management  
Meta Global WhatsApp, Messenger, Instagram Delivery of messages  
J-Labs sp. z.o.o (Poland) EU Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat Service Provisioning and Support  
Raintank Inc., dba Grafana Labs EU, USA Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows Analytics and logs  
ProData Consult Sweden AB EU Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flowss Service Provisioning and Support  
NHN Corporation South Korea Kakaotalk Delivery of messages  
InfoBank Corporation South Korea Kakaotalk Hosting  
Extrinsica USA, US7 Messaging Hosting  
Equinix USA, US5 Messaging Hosting  
Eficode Ireland; EU-West-1 General Hosting  
Tangent Internaltional Limited (UK) Global VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Omnipresent (UK) Global VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Oracle Svenska AB (Sweden) EU VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Database, Infrastructure, Support  
RedHat Limited (Ireland) EU VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization OS, Support  
ConfigCat EU Chatlayer, Sinch Engage Application feature flagging  
Hetzner Online GmbH EU Sinch Engage WhatsApp Hosting  
Datadog USA, EU Chatlayer, Sinch Engage Observability  
CloudFlare EU Chatlayer, Sinch Engage Infrastructure  
Microsoft Azure USA, EU Chatlayer, Sinch Engage, Voice and Video Voice: Text To speech capabilities, Machine Learning  
OpenAI EU Chatlayer, Sinch Engage Machine Learning  
CloudAMQP EU Chatlayer, Sinch Engage Infrastructure  
Ably EU Chatlayer, Sinch Engage Cloud Service for Live Updates  
ZESIUM MOBILE DOO, Serbia EU  Sinch Live Chat  Service Provisioning and Support  
Apple Inc. UK Voice and Video Push notifications to devices  
Huawei Inc.   Voice and Video Push notifications to devices  
Barona IT Oy EU Contact Pro Support  
ZESIUM mobile d.o.o. (Serbia) EU Rich Messaging (incl. Conversation API,) Sinch Live Chat, Sinch Push Notifications Service Provisioning and Support  

 

Sinch Entity Hosting Location and Sinch Region (if applicable) Sinch Service Activity Notes
Sinch America Inc (US) US Messaging, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification) Service Provisioning and Support  
Sinch Denmark Aps (Denmark) EU Messaging Service Provisioning and Support  
Sinch Operator Software AB (Sweden) EU Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Sinch Sweden AB (Sweden) EU Messaging, Chatlayer, Sinch Engage, Rich Messaging (incl. Conversation API, Whatsapp, Messenger, Instagram, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification), Sinch Live Chat; Voice and Video, Contact Pro Service Provisioning, Development, Support  
Sinch Mobile AB (Sweden) EU Voice and Video Service Provisioning, Development, Support  
Sinch Finland Oy (Finland) EU Contact Pro Service Provisioning, Development, Support  
Sinch Finland Systems Oy (Finland) EU Contact Pro  Service Provisioning, Development, Support  
Sinch BR S.A. (Brazil) Brazil Chatlayer, Sinch Engage, MessengerPeople, WhatsApp, Messenger, Instagram, Conversation API, Sinch Push Notification Development, Support  
Sinch Communications Canada Inc. (Canada) Canada WhatsApp, Messenger, Instagram, Conversation API, Chatlayer, Sinch Engage Development, Support  
Sinch Poland Sp Zoo (Poland) EU Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring  
Sinch Germany Gmbh (Germany) EU Messaging Service Provisioning and Support  
Sinch Communications Spain SL (Spain) EU Messaging, Chatlayer, Sinch Engage, MessengerPeople Service Provisioning and Support  
Sinch Singapore Pte Ltd (Singapore) Singapore, APAC Messaging; Voice and Video Service Provisioning and Support  
Sinch Interconnect LLC (US) US Messaging Service Provisioning and Support  
Cyclelogic de Peru S.A.C (Peru) LATAM Messaging Service Provisioning and Support  
Sinch Malaysia Sdn Bhd (Malaysia) APAC Messaging Service Provisioning and Support  
Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil) LATAM Messaging Service Provisioning and Support  
ACL Mobile Private Ltd (India) APAC Messaging, Chatlayer, Sinch Engage, MessengerPeople, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Sinch UK Ltd (UK) UK Messaging Service Provisioning and Support  
Sinch DMCC (UAE Dubai) UAE Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Cyclogic Colombia S.A.A (Colombia) LATAM Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Nedimix S.A. (Uruguay) EU Chatlayer, Sinch Engage, MessengerPeople Support  
Sinch Australia Pty Ltd Australia Whatsapp Support  
MyElefant SAS France Messaging Service Provisioning and Support  
Cyclelogic México S. de R.L de CV. Mexico Messaging Service Provisioning  
Inteliquent Inc US Voice and Video Service Provisioning and Support, Development  
Voyant Communications, LLC US Voice and Video Service Provisioning and Support  

 

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