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          • SMS
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          • Connect Multiple Channels

            Keep things simple and connect multiple channels with one integration for an omnichannel messaging experience.

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs.

          • SMS Verification

            Secure your customer journey while increasing conversions and reducing churn

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

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          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

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        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • Emergency Services

          Connect callers to emergency services reliably

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust. 

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connected PSTN for Webex Calling

          Transform the audio precision of your Webex meetings

        • Verification

          Enhance app security with scalable calling authentication solutions built with conversion in mind

          Flash Call Phone Call

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        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

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        • Email

          All the cutting-edge email tools you need! Mailgun, Mailjet, and Email on Acid

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly.

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client.

      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
        • Numbers

          Find a number that meets all your business needs

          Toll Free 10DLC Short Codes

           

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • SMS Verification

          Simple, secure user authentication powered by text messaging

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number veriification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
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          Scalable mobile marketing solutions for rich, personalized campaigns

        • Chatlayer

          Conversational AI chatbot and voicebot platform

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          Voice, video, chat, messaging and email - all in one cloud contact centre solution

        • Messenger People

          Omnichannel messaging platform for personalized engagements

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

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        Obtain all your cloud communications solutions through one provider

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        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

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        Optimize your operations and remove the headache of network management

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        Wow your customers effortlessly with personalized messaging throughout the customer journey

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        Boost operational efficiency and customer satisfaction with timely, relevant notifications.

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        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

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      Team up with us to optimize your solutions with conversational technology

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      Seamlessly integrate our solutions with your favorite existing tools

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      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise.

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space.

        • SMS Firewall

          Boost security and monetize enterprise messaging.

        • Signaling Firewall

          Strengthen your network and protect your subscribers.

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network.

        • SMS for Operators

          Global SMS interconnectivity made easy.

        • SMS Select

          Safeguard SMS monetization and tighten up security.

        • MMS for Operators

          Global MMS interconnectivity made easy.

        • Messaging Proxy

          Increase revenue on legacy messaging services.

        • IPX

          Our one-stop shop for global connectivity.

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology.

        • 5G Messaging

          Make the most of the bright future of SMS in 5G.

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd.

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized.

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution.

        • SMS Transformation

          Maximize the value of your SMS business.

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
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        Your go-to resource for expert tips and insights on mobile engagement

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        Discover how we help brands increase customer engagement, satisfaction, and growth.

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        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

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        Take a look at the events we'll be attending and hosting over the next few months

        On-Demand

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    • Column
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        • Fraud in business messaging
      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Brave new World
          Report
          It's a brave new world: Customer experience in 2022
          Get the report

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Breadcrumb

  1. Sinch
  2. Data Protection Agreement
  3. Sub-Processors

Main navigation

  • Products
      • Column
        • Channels
          • SMS
          • MMS
          • RCS
          • WhatsApp
          • Facebook Messenger
          • Instagram
          • All Channels
        • Column
          • Connect Multiple Channels

            Keep things simple and connect multiple channels with one integration for an omnichannel messaging experience.

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs.

          • SMS Verification

            Secure your customer journey while increasing conversions and reducing churn

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

        • Engage with Customers

          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

      • Voice & Video
        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • Emergency Services

          Connect callers to emergency services reliably

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust. 

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connected PSTN for Webex Calling

          Transform the audio precision of your Webex meetings

        • Verification

          Enhance app security with scalable calling authentication solutions built with conversion in mind

          Flash Call Phone Call

      • Use cases
        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

      • Email
        • Email

          All the cutting-edge email tools you need! Mailgun, Mailjet, and Email on Acid

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly.

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client.

      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
        • Numbers

          Find a number that meets all your business needs

          Toll Free 10DLC Short Codes

           

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • SMS Verification

          Simple, secure user authentication powered by text messaging

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number veriification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
        • Campaigns

          Scalable mobile marketing solutions for rich, personalized campaigns

        • Chatlayer

          Conversational AI chatbot and voicebot platform

        • Contact Pro

          Voice, video, chat, messaging and email - all in one cloud contact centre solution

        • Messenger People

          Omnichannel messaging platform for personalized engagements

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

  • Solutions
    • Business
      • Enterprise

        Obtain all your cloud communications solutions through one provider

      • Communication Service Providers

        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

      • Operators

        Optimize your operations and remove the headache of network management

    • By Department
      • Marketing

        Wow your customers effortlessly with personalized messaging throughout the customer journey

      • Operations

        Boost operational efficiency and customer satisfaction with timely, relevant notifications.

      • Customer Service

        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

    • By Industry
      • Healthcare
      • Media & Entertainment
      • Retail
      • Telecommunication
      • Travel & Transport
      • More
  • Partners
    • Partner Enablement

      Team up with us to optimize your solutions with conversational technology

    • Find a Partner

      Accelerate your digital transformation journey with a trusted partner

    • Integrations & Connectors

      Seamlessly integrate our solutions with your favorite existing tools

  • Operator
      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise.

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space.

        • SMS Firewall

          Boost security and monetize enterprise messaging.

        • Signaling Firewall

          Strengthen your network and protect your subscribers.

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network.

        • SMS for Operators

          Global SMS interconnectivity made easy.

        • SMS Select

          Safeguard SMS monetization and tighten up security.

        • MMS for Operators

          Global MMS interconnectivity made easy.

        • Messaging Proxy

          Increase revenue on legacy messaging services.

        • IPX

          Our one-stop shop for global connectivity.

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology.

        • 5G Messaging

          Make the most of the bright future of SMS in 5G.

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd.

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized.

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution.

        • SMS Transformation

          Maximize the value of your SMS business.

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
  • Developers
  • Insights
    • By Type
      • Blog

        Your go-to resource for expert tips and insights on mobile engagement

      • Customer stories

        Discover how we help brands increase customer engagement, satisfaction, and growth.

      • Resources

        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

      • Events & Webinars

        Take a look at the events we'll be attending and hosting over the next few months

        On-Demand

      • News

        Press coverage & company announcements.

      • All Insights
    • Column
      • By Topic
        • Fraud in business messaging
      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Brave new World
          Report
          It's a brave new world: Customer experience in 2022
          Get the report

Utility

  • Search
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CTA - Try for free

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Legal

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    • Sub-Processors
    Sub-Processors

Sub-Processors

The Customer agrees that Sinch may engage Sinch Affiliate or third parties to process personal data in order to assist Sinch to deliver the Services on behalf of the Customer (“Sub-processors”). Sinch has or will enter into written agreement with each Sub-processor containing data protection obligations not less protective than those in this DPA to the extent applicable to the nature of the Services provided by such Sub-processor. If the Sub-processor processes the Services outside the EU/EEA, Sinch shall ensure that the transfer is made pursuant to European Commission approved standard contractual clauses for the transfer of Personal Data which the Customer authorizes Sinch to enter into on its behalf, or that other appropriate legal data transfer mechanisms are used.

The current Sub-processors are outlined in the table below and the Customer agrees and approves that Sinch has engaged such Sub-processors to process personal data as set out in the list. The Customer may subscribe to notifications at the bottom of this page, and if the Customer subscribes, Sinch shall provide notification of a new Sub-processor(s) before authorising any new Sub-processor(s) to process personal data in connection with the provision of the applicable Service.

Sinch shall notify the Customer in advance of any intended changes concerning the addition or replacement of any Sub-processor during which period the Customer may raise objections to the Sub-processor’s appointment. Any objections must be raised promptly (and in any event no later than fourteen (14) days following Sinch’s notification of the intended changes). Should Sinch choose to retain the objected to Sub-processor, Sinch will notify the customer at least fourteen (14) days before authorising the Sub-processor to process personal data and then the Customer may immediately discontinue using the relevant portion of the Services and may terminate the relevant portion of the Services. Sinch will refund the Customer any prepaid fees covering the remainder of the term of such relevant portion of the Service following the effective date of termination and there will be no penalty on either party and for the avoidance of doubt, where any Sub-processor fails to fulfil its obligations under any sub-processing agreement or under applicable law Sinch will remain fully liable to the Customer for the fulfilment of its obligations under the Data Protection Addendum.

Sub Processor Trading Name Sub-Processor Legal Entity, registration no. and address Geographical Location of Data Processed or Accessed Description and Purpose of Data Processing Types of Data Processed Categories of Data Subjects Terms of data processing agreement
Amazon Web Services (AWS) Amazon Web Services Inc. USA and EU     
  • Provision of hardware, storage and network equipment for the provision of Sinch services
  • Analysing and statistical activities
  • Customer Information (AccountID, Contacts, Pricing, Balances, Usage Data, Credentials)
  • Communications transactions, logs and meta-data
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement  
Salesforce Salesforce.com Inc. USA
  • Provision of CRM and Marketing Platform to Sinch
  • Technical Support including fault correction in accordance with Service Level Agreements (SLA)
  • Marketing activities on behalf of Data Controller (when expressly agreed with Data Controller)
  • Data cleansing, correction of corrupted data
  • Customer and Prospect Information (Contacts, Contracts, Pricing)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • For the duration of the Agreement between the Customer and Sinch
Microsoft Microsoft inc. Worldwide
  • Provision of Enterprise Network Access Control, Email, Storage to facilitate internal and external communications
  • Customer Information (AccountID, Contacts, Pricing, Balances, Usage Data)
  • Communications transactions, logs and meta-data
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement  
CLX Communications USA CLX Communications Inc. USA
  • Services for the provision of Technical Support services
  • Customer Information (AccountID, Contacts, Pricing, Balances, Usage Data, Credentials)
  • Communications transactions, logs and meta-data
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement  
Atea Sverige AB Atea Sverige AB Sweden
  • CLX SE Messaging Services ROW
  • CLX SE Information Services ROW
  • CLX SE Messaging Services US
  • CLX SE Messaging Services AU
  • CLX SE Information Services US
  • IMSI
  • Location Data
  • MSISDN
  • Message Content
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
CLX DK NetGroup A/S CLX DK NetGroup A/S Denmark
  • CLX DK_Messaging Gateway
  • CLX DK_Event Voting
  • CLX DK_Interactive Messaging Platform
  • CLX DK_CPH Flight subscription Service
  • MSISDN,
  • Message content
  • Phone number
  • Photos
  • Transactions history
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
Cyxtera Technologies Cyxtera Technologies USA
  • CLX SE Messaging Services US
  • CLX SE Information Services US
  • IMSI
  • Location data
  • MSISDN
  • Message content
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
Google Inc Google Inc USA Sinch Voice and Video Services
  • Display name
  • IP address
  • User name
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
IP-Only AB IP-Only AB Sweden
  • CLX SE Messaging Services ROW
  • CLX SE Information Services ROW
  • CLX SE Messaging Services AU
  • IMSI
  • Location data
  • MSISDN
  • Message content
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
PubNub Inc. PubNub Inc. EU Central, EU West, Asia Pacific, US West, US East Sinch Voice and Video Services
  • Display name
  • IP address
  • User name
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
Savvis UK Ltd (CenturyLink) Savvis UK Ltd (CenturyLink) UK
  • CLX SE Messaging Services ROW
  • CLX SE Information Services ROW
  • CLX SE Messaging Services AU
  • IMSI
  • Location data
  • MSISDN
  • Message content
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
Sinch Operator Software AB Sinch Operator Software AB Sweden
  • CLX SE Messaging Services ROW
  • CLX SE Information Services ROW
  • CLX SE Enterprise Messenger
  • CLX SE Messaging Services US
  • CLX SE Messaging Services AU
  • CLX SE Information Services US
  • IMSI
  • Location data
  • MSISDN
  • Message content
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Sinch´s own data processing agreement as defined in the Personal Data Protection provisions of the Agreement
Symsoft AB MEA Symsoft AB MEA UAE
  • Sinch Operator Software Support
  • Sinch Operator Software Managed Services
  • Message content
  • MSISDN
  • Phone number
  • Transactions history
  • IMSI
  • Location data
  • IP address
  • User name
  • Access rights (username/password)
  • Email address
  • Name
  • IMEI-numbers
  • Personal identification number
  • Employee ID
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
Zendesk Zendesk USA and EU Sinch Voice and Video Services Phone Number
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives
  • Customer´s customers (communications information)
  • Customer´s employees (including Customer´s consultants) and Customer´s representatives

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+1 470 300 8394

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+65 315 83155

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