Sub-Processors
This page provides information about the sub-processors that Sinch has engaged in accordance with the Sinch Data Processing Agreement (DPA) to provide processing activities on Customer Personal Data (as defined in the DPA) on behalf of our customers. Which sub-processors will apply to an individual customer will depend on the type of service the customer uses (Sinch Service) and the region that the customer is based in (Sinch Region).
Sinch uses two types of sub-processors: Sinch entities that support Sinch Service(s), and third parties that Sinch has contracted with in order to provide a Sinch Service.
Sinch will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, Sinch will notify you by email of changes to this page. Please refer to your DPA for more information on the process.
The Sinch entities listed as providing support activity below provide customer-initiated support. These entities do not process Customer Personal Data unless such data is shared by the customer when requesting support. The location of customer’s end users will affect the processing location.
Third Party Entity | Hosting Location; Sinch Region (if applicable) | Sinch Service | Activity | Notes |
Amazon Web Services Inc. | Australia; AU1 Brazil; BR1 Canada; CA1 Ireland; EU1 Germany; EU2 Sweden; EU6 USA; US1, US2, US6 | General, Messaging, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat | Hosting | |
Amazon Web Services SARL | Ireland; EU 1 | General, Messaging | Hosting | |
Google Inc | USA, EU | Voice and Video, ,Chatlayer, Sinch Engage, MessengerPeople | Hosting and Infrastructure | |
GlobalConnect | Sweden, EU3 | Messaging | Hosting | |
PubNub Inc. | EU, Asia Pacific, US | Voice and Video | Infrastructure | |
Zendesk | USA and EU | Voice and Video | Support | |
MongoDB Limited | EU | Chatlayer, Sinch Engage | Hosting | |
Aiven Limited | EU | Chatlayer, Sinch Engage | Infrastructure | |
Sentry | USA | Chatlayer, Sinch Engage | Infrastructure, Observability | |
AppCues Inc | USA | Chatlayer, Sinch Engage | Infrastructure, User Onboarding | |
Chargebee | EU | Chatlayer, Sinch Engage | Billing | |
Stripe | EU | Chatlayer, Sinch Engage | Billing | |
Atlassian Corporation | US, Global | General, Chatlayer, Sinch Engage, MessengerPeople | Support ticket tracking, Incident Management | |
Meta | Global | WhatsApp, Messenger, Instagram | Delivery of messages | |
J-Labs sp. z.o.o (Poland) | EU | Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat | Service Provisioning and Support | |
Raintank Inc., dba Grafana Labs | EU, USA | Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows | Analytics and logs | |
ProData Consult Sweden AB | EU | Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows | Service Provisioning and Support | |
NHN Corporation | South Korea | Kakaotalk | Delivery of messages | |
InfoBank Corporation | South Korea | Kakaotalk | Hosting | |
Extrinsica | USA, US7 | Messaging | Hosting | |
Equinix | USA, US5 | Messaging | Hosting | |
Eficode | Ireland; EU-West-1 | General | Hosting | |
Tangent Internaltional Limited (UK) | Global | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
Omnipresent (UK) | Global | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
Oracle Svenska AB (Sweden) | EU | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Database, Infrastructure, Support | |
RedHat Limited (Ireland) | EU | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | OS, Support | |
ConfigCat | EU | Chatlayer, Sinch Engage | Application feature flagging | |
Hetzner Online GmbH | EU | Chatlayer, Sinch Engage | Statuspage status.chatlayer.ai | |
Datadog | USA, EU | Chatlayer, Sinch Engage | Observability | |
CloudFlare | EU | Chatlayer, Sinch Engage | Infrastructure | |
Microsoft Azure | USA, EU | Chatlayer, Sinch Engage | Voice: Text To speech capabilities, Machine Learning | |
OpenAI | EU | Chatlayer, Sinch Engage | Machine Learning | 24 March 2023: New sub-processor to be added by Chatlayer and Sinch Engage |
CloudAMQP | EU | Chatlayer, Sinch Engage | Infrastructure | |
Ably | EU | Chatlayer, Sinch Engage | Cloud Service for Live Updates | |
ZESIUM MOBILE DOO, Serbia | EU | Sinch Live Chat | Service Provisioning and Support |
Sinch Entity | Hosting Location and Sinch Region (if applicable) | Sinch Service | Activity | Notes |
Sinch America Inc (US) | US | Messaging, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Flows) | Service Provisioning and Support | |
Sinch Denmark Aps (Denmark) | EU | Messaging | Service Provisioning and Support | |
Sinch Operator Software AB (Sweden) | EU | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
Sinch Sweden AB (Sweden) | EU | Messaging, Chatlayer, Sinch Engage, Rich Messaging (incl. Conversation API, Whatsapp, Messenger, Instagram, Kakaotalk, LINE, WeChat, Telegram, Flows), Sinch Live Chat | Service Provisioning, Development, Support | |
Sinch BR S.A. (Brazil) | Brazil | Chatlayer, Sinch Engage, MessengerPeople, WhatsApp, Messenger, Instagram, Conversation API | Development, Support | 24 March 2023: New sub-processor to be added by Conversation API |
Sinch Communications Canada Inc. (Canada) | Canada | WhatsApp, Messenger, Instagram, Conversation API, Chatlayer, Sinch Engage | Development, Support | |
Sinch Poland Sp Zoo (Poland) | EU | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring | |
Sinch Germany Gmbh (Germany) | EU | Messaging | Service Provisioning and Support | |
Sinch Communications Spain SL (Spain) | EU | Messaging, Chatlayer, Sinch Engage, MessengerPeople | Service Provisioning and Support | |
Sinch Singapore Pte Ltd (Singapore) | Singapore, APAC | Messaging | Service Provisioning and Support | |
Sinch Interconnect LLC (US) | US | Messaging | Service Provisioning and Support | |
Cyclelogic de Peru S.A.C (Peru) | LATAM | Messaging | Service Provisioning and Support | |
Sinch Malaysia Sdn Bhd (Malaysia) | APAC | Messaging | Service Provisioning and Support | |
Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil) | LATAM | Messaging | Service Provisioning and Support | |
ACL Mobile Private Ltd (India) | APAC | Messaging, Chatlayer, Sinch Engage, MessengerPeople, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
Sinch UK Ltd (UK) | UK | Messaging | Service Provisioning and Support | |
Sinch DMCC (UAE Dubai) | UAE | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
Cyclogic Colombia S.A.A (Colombia) | LATAM | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
Nedimix S.A. (Uruguay) | EU | Chatlayer, Sinch Engage, MessengerPeople | Support | |
Sinch Australia Pty Ltd | Australia | Support | 24 March 2023: New sub-processor to be added by Whatsapp | |
MyElefant SAS | France | Messaging | Service Provisioning and Support | |
Cyclelogic México S. de R.L de CV. | Mexico | Messaging | Service Provisioning |