Law Enforcement Portal

Thank you for your interest in our Law Enforcement Portal. We accept applications only from law enforcement and government agencies based in the United States and Canada.This page provides information about our portal, and also hosts our portal user guide and the application form for our portal. We welcome your application to establish credentials for access. Please fully read the following information before submitting an application (see "Files for portal applicants” below for guide and application form).

Who can apply for access?

We will not accept applications from civil litigants or counsel to the same (no response will be provided to inquiries from such parties) or from law enforcement and government agencies in jurisdictions other than in the United States and Canada.

Our portal is intended only for registration on an individual user basis. Please do not seek registration to be shared by multiple users (user-specific access credentials are established and are not to be shared). We welcome applications only from law enforcement and government agency personnel whose responsibilities include investigations related to and issuance/service of subpoenas, warrants and orders (“Legal Demands”) seeking customer identifying information about target phone numbers that are developed as part of an investigation for which they would otherwise pursue issuance and service of a Legal Demand. We will consider applications by officers, agents, investigators, attorneys, and support staff whose responsibilities are as noted, such that they would be otherwise involved in the service of a Legal Demand for target number(s) that are instead queried to our Portal.

Please fully review this page and review the specific instructions in "How to apply for portal access” (below) before submitting an application for access to our Law Enforcement Portal.

What is our Law Enforcement Portal?

We are aware that other service providers offer different types of portals for law enforcement and government agency use. Our portal does not allow for service of process of Legal Demands. Rather, our portal is resource for registered personnel to query target numbers that are currently in use with our company, as developed in an investigation for which a Legal Demand would otherwise be issued and served to one or more of our companies (see "Who can apply for access?" above). See section 1.3 of our Law Enforcement Agency Support Guidelines for a list of our companies.

Where a queried number is in our portal (not all numbers are in our portal – see  "What numbers are in our portal" (below), the portal will return on-screen the identity and contact details for the service provider who is our wholesale customer for the target number (typically, most of the following details are returned: business address, contact person, phone number, email address, and website). Generally, we provide only wholesale communications interconnection services to other service providers and will have no relationship with or information about the end user subscribers of our wholesale customers. If a queried number is in the portal, there is no need to issue a Legal Demand to our company for returned information (note: up to 25 numbers [daily query maximum] can be queried in a single submission, and returned results are exportable into a spreadsheet file). Rather, the agency can then issue a Legal Demand to the customer so identified.

Our portal will return results only for numbers that are active in-service with our company on the query date (our portal does not allow for querying a specific alternate date or a range of dates). Accordingly, if a number is disconnected or otherwise ported away from our network after the number is identified by an agency, but before the number is queried, the Portal will return a non-result. Our Portal does not maintain prior history for a number — it will no longer be in the Portal in this instance. Please see "What numbers are in our portal" below for more information.

Where the number is active and a result is returned, however, the portal will also disclose the in-service date for the number (the date on which service commenced for this customer for this number). Accordingly, a successful result will also provide a point of reference for the current customer’s historical use of the target number. Presently, the portal will not, however, provide information about any prior customer using the number (e.g., if Company XYZ is using the number only since 6/1/22, but your target interval is April 2022, the portal will only show you XYZ is using it since 6/1/22 and you would need to submit a Legal Demand in order to find out that Company ABC was the customer during April).

Please see our User Guide (posted in "Files for portal applicants” below) for more information.

What is our Law Enforcement Portal?

The pool of numbers comprising our portal are those which (1) are active in-service with our companies on the query date, for (2) wholesale customers who have proactively consented for purposes of Customer Proprietary Network Information (“CPNI”) to the inclusion of their numbers in the portal. Accordingly, where a number is not in-service on the query date (e.g., disconnected or ported away from our network), or the number is in-service but for a wholesale customer who has not yet proactively consented for CPNI, our portal will return a non-result (see "What if a target number is not in the portal” below for more details).

Since launching our portal in early 2022, we have worked to expand the pool of numbers in our portal. We continue to pursue obtaining the proactive consents of our entire customer base. At present, our portal will resolve most queried numbers based on the proactive CPNI consents we have now obtained. We expect that the pool of numbers comprising our portal will only continue to steadily grow in the future.

What if a target number is not in the portal?

Where our portal returns a non-result (e.g., number not in-service on the query date or the number is in-service but with a wholesale customer who has not yet consented for CPNI purposes), the portal will inform the querying party of the need to submit a Legal Demand. Please see our User Guide (see "Files for portal applicants” below), which illustrates the non-result screen. Please do not call or email to request information about a number for which a non-result message is returned — a Legal Demand is necessary to obtain information about the number.

All legal demands must be submitted only consistent with Section 4.1 of our Law Enforcement Agency Support Guidelines. Legal Demands are only accepted via our separate dedicated email address LEArequests@sinch.com (do not attempt to submit to [email protected] — this address only services the portal). Submission of Legal Demands to LEArequests@sinch.com will automatically feed the matter into our separate processing system for Legal Demands, generating a case in that system for the matter and resulting in an auto-reply from our system to the submitting email address.