Sinch expands to India through acquisition of ACL Mobile - Find out more today! Read more

Retail

Engage with customers on their terms and make more sales.

E-commerce platforms and mobile apps aren’t enough anymore. Stand out by offering a seamless, omnichannel customer experience.

Image of a man on a phone
  • bullet point Increase conversions
  • bullet point Build trust and loyalty
  • bullet point Multiply sales
Sinch Arc

Deliver value at each step of the customer journey with mobile messaging

Reduce cart abandonment rates with automated SMS

Build promotional marketing campaigns based on preference

Reach customers on their preferred mobile channel

Enhance the customer experience and reduce churn

Start a real time conversation with your customers

Why Sinch for Retail

  • bullet point

    Personalized onboarding and offers

    Over 80% of consumers say they’re more likely to make a purchase when a brand offers a personalized experience - yet most companies aren’t listening . Crack the personalization code by bringing all your customer data together into one customer journey.
  • bullet point

    Real-time conversations and support

    Responses to frequent information inquiries can be streamlined with chatbots, and audio/video chat capabilities can be integrated to your website. Automate real-time order and delivery notifications with messages on a preferred channel or curate your future offerings based on survey and feedback data post-shipment.
  • bullet point

    High security standards

    Your customers expect their account information to be secured and protected. Streamline the sign-up and sign-in process with increased security by using a phone number as a single factor verification. Enhance your platform security further by adding phone number verification as a second security layer, using SMS, Voice Call, or Flash Call.
Image of a man on a tablet

Client benefits

  • bullet point

    Personalized SMS

    Sending personalized SMS informing that an item is available for pickup resulted in a 35% reduction in non-pickups
  • bullet point

    Facebook Messenger

    Campaign resulted in 8M messages, 290k conversations, and 90% of users spending 15x longer in the conversation
  • bullet point

    Personalized Video

    Sending a "we miss you, can we help with anything?" video reduced cart abandonment rates by 39%
image of a woman on her phone shopping

Use cases

Why retail is going mobile

Doubling revenue with a well dressed promotional campaign

Next level mobile marketing in retail

A popular apparel brand wanted to make their promotion campaigns even more attractive and engaging, so they decided to test a new format in contrast to traditional SMS with a discount code. They created a branded landing page with an interactive scratch card and embedded the link in their SMS campaign. It was set to track user engagement and purchases associated with the campaign in Sinch’s SaaS platform.

2.4x revenue vs standard SMS campaign

Go paper free with SMS messages

With Sinch, the process is smoother and more reliable with better SMS deliverability.

Gabriel Block, CEO & President

Crossroads Trading Co.

80% of consumers say they’re more likely to make a purchase when a brand offers a personalized experience

Just a few of the clients we work with

Macys Logo Estee Lauder Logo Nespresso Logo Clarins Logo cdiscount Logo Mac