CONFERENCE
Booth #454
Join us in Las Vegas (March 26-29) for Shoptalk, where thousands of retail changemakers come together every year to create the future of retail. Come and meet with our team to find out how Sinch can help you engage customers on their favorite channels and enrich every step of their purchase journey.
TRUSTED BY YOUR FAVORITE COMPANIES
Turn notifications into conversations
Personalize every interaction
Build promotional marketing campaigns based on preference, offer personalized support, and send conversion rates through the roof. Sinch makes it easy to engage in meaningful conversations with your customers where and when it matters.
67%
of millennials say they're more likely to shop if there's a chatbot on the website
80%
of mobile device time is spent on chat apps
Enhance the purchase experience
Build a seamless omnichannel retail experience with Sinch. Send tracking alerts, address cart abandonment, sent real-time order and delivery notifications, and more - all on your customers' preferred channels.
39%
reduction in cart abandonment
9%
increase in cart value
Automate customer care
Provide five-star omnichannel customer support with all-in-one contact center solution encompassing calls, emails, web chat, video SMS, and messaging apps. Streamline FAQs with two-way messaging chatbots and improve CX with automated loyalty programs, satisfaction surveys, and complaint handling.
89%
of consumers want two-way conversations with businesses via messaging channels and apps
83%
of customers consider video tutorials after a purchase useful
Why top retail brands trust Sinch
Global super network
We have the most direct, secure, and reliable tier-1 network for messaging, voice, and email with the highest deliverability rates. That means you can reach every customer on the planet, on any channel.
One-stop shop
Sinch powers meaningful conversations across 16+ channels, so you can deliver personalized, unified experiences across your entire customer journey with a single partner. No more juggling multiple providers!
Your partner for success
Our customer-obsessed experts actively support you at every step to reach your goals, whatever they may be. We don't want to sell you just a product - we want to help you succeed.
Leader in customer engagement
Thanks to decades of industry experience, we've got your back: we enable over 600 billion meaningful engagements per year for more than 150,000 global customers - including 8 of the top 10 U.S. tech companies.
350+
stores around the world
1M+
Instagram followers
25
years in business
Sinch supported us from campaign brief to concept creation and implementation and, within a few weeks, we were ready to roll.
2,300
stores
59%
chatbot engagement rate
