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Sinch Named an Established Vendor in 2024 Gartner® Peer Insights™ ‘Voice of the Customer’: Communications Platform as a Service

Sinch named Established Vendor in 2024 - Voice of the Customer CPaaS
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We are thrilled to announce that Sinch has been recognized by customers on Gartner Peer Insights as an “Established” vendor. The recognition appears in the March 2024 Gartner Peer Insights 'Voice of the Customer': Communications Platform as a Service report.

Of those in the Established category, Sinch had the highest rating in the “Deployment Experience” (4.6/5) and “Support Experience” (4.6/5) categories based on 37 reviews as of January 2024.

Vendors placed in the lower-right “Established” quadrant of the “Voice of the Customer” meet or exceed the market average User Interest and Adoption.

Vendors’ User Interest and Adoption scores incorporate three factors, each given one-third weight: review volume, user willingness to recommend, and review market coverage across industry, company size, and region.

The “Voice of the Customer” is a research document that applies a methodology to aggregated Gartner Peer Insights’ reviews to provide overall market perspective for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, complements other expert-generated research, such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution.

Garnter Peer Insights "Voice of the Customer"

Sinch powers conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email.

Here is what customers are saying about Sinch:

"The service provider's service was easy to implement, and has been easy use as well. Their customer support team has been responsive and helpful with all aspects of implementation and production."

“A wonderful tool for sending WhatsApp campaigns. Simple and quick UI helped send campaigns with ease. Features always increase campaign conversions. The campaign performance dashboard was easy to use, and reporting/analytics were accurate and reliable almost at all times. Their customer support is the best in the market.”

"They provide best customer support in a 24/7 basis. Also having a good technical support to implement a new features and to handle critical issues."

Gartner Disclaimer

Gartner, Voice of the Customer for Communications Platform as a Service, Peer Contributors, 22 March 2024

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request here.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.