United States Messaging & Compliance
Messaging regulations can vary from one country to the next - as do carrier requirements to get messages delivered. We’ve pulled together some sources to help you navigate the messaging, marketing, and privacy rules in the United States.
- CTIA Messaging Principles and Best Practices
- CTIA Short Code Monitoring Handbook
- CTIA Short Code Monitoring Handbook Addendum
- US Short Codes Best Practices
Marketing & Privacy
- 47 U.S.C. § 227 (Telephone Consumer Protection Act of 1991)
- TCPA Omnibus Declaratory Ruling and Order
- 16 C.F.R. Part 310 (Telemarketing Sales Rule, Do-Not-Call Rule)
- 47 C.F.R. § 64.1200 (Restrictions on Telemarketing, Telephone Solicitation, and Facsimile Advertising)
Need some help getting started?
Understanding the ins and outs of messaging compliance is crucial for businesses engaging with end-users via text message. Compliance requirements might appear complex or even confusing unless you’ve got someone to point you in the right direction.
To help you out, we’ve summarized everything you need to know about industry guidelines, regulations, best practices, and examples into one guide that’ll help make compliance a breeze.
We hope our guide helps you build a rock-solid compliance strategy and paves the way for your first SMS campaign to be a huge sucess. Please note, this is our interpretation of the industry guidelines, which can be context-specific and cannot be taken as a legal advice.
The messaging industry is constantly evolving, and to keep up with the pace, messaging compliance rules need to be updated. Because of this, we may need to amend these messaging compliance rules from time to time by updating this page or elsewhere as we determine.