Omnichannel customer service is not only about acing customer service; it’s about acing it on every channel your customers might use at any given point. It’s about meeting them where they hang out – Instagram, WhatsApp, Facebook Messenger, email, SMS – you name it, you need to be active in the spaces your customers favor when they have a burning question.
The importance of omnichannel customer service
Giving the customer what they want is essential in any business. There’s nothing more frustrating than finding tech support on your new gadget is only available from 9am-5pm, Monday to Friday when you need help on a Saturday at 9pm. It’s time to step it up and add more ways for customers to get in touch – ways that suit them.
How Sinch works with omnichannel customer service
We take great pride in customer service at Sinch, so we offer a range of support channels to meet the needs of our global clients.
We like to pay it forward, which is why we understand the importance of you offering your clients premium levels of omnichannel customer service. Check out our solutions [LINK] and get to work on acing that omnichannel.
Read more about omnichannel customer service here: