What is a chatbot?

A chatbot is a computer or software program that simulates real-time human conversations via text, voice, or both. Thanks to Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots understand intents and context and can interact with users in their own language to address end-user questions and requests.  

Chatbots are used across all industries to provide instant, always-on support, reduce churn and operational costs, boost sales and engagement, and more.  


How does Sinch work with chatbots? 

Chatlayer is Sinch’s award-winning conversational AI platform, allowing businesses to scale customer interactions on any messaging channel with powerful chatbots and voicebots without any coding skills.  


What are the benefits of using Sinch’s chatbot platform? 

Chatlayer by Sinch lets businesses build voice and chatbots and automate customer communications on any messaging channel, in more than 100 languages. 

Chatlayer easily integrates with your existing CRM, contact center, or ticketing solutions to let you use customer profiles, past interactions, or behaviors to deliver personalized experiences.  

Whether you want to boost lead generation or step up customer care, your AI bot will be up and running in no time thanks to our intuitive platform. A few clicks is all it takes!

Want to find out more about Sinch’s conversational AI bot platform? Let’s talk!

Illustration of a girl talking in a handset