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Chatbots: The host in the machine

Personalization, Rich Messaging, SMS · 27/11/2019 · 1 min read

by Sinch

One of the issues we got to grips with in our latest report: Mobile Consumer Engagement 2020 was consumer attitude towards chatbots. Our research revealed some interesting facts and figures. The full report is available here.

If you’re hunting for highlights on how chatbots are being received, the verdict is in. Not only are consumers already using chatbots for everyday transactions, they’re loving them!

For more insights on how consumers feel about this AI based chat channel, check out our infographic below.

Infographic showing chatbot data from the Mobile Consumer Engagement 2020 report