Conference

CCW 2023

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The Estrel Congress Center, Berlin, Germany.
Visit us at booth D5/D7 in Hall 2

Use the form to book a meeting with our contact center and customer engagement experts, or just drop by our booth at any time. We look forward to meeting you! 

 

Success stories and innovative new products!

Visit us at booth D5/D7 at hall 2! 

Our partners, clients and customer engagement experts will be at our booth with success stories, advice for improved customer experience, and product demos to share with you. 

 

Over 800 call agents at Europe’s leading entertainment company, Sky Deutschland, use Sinch's cloud contact center solution to serve over 23 million customers.

Harrods has improved customer satisfaction with VIP customer routing based on rewards tier. 

A significant global logistics player increased customer service productivity by 5-10% with one simple solution, and Salehiya, the #1 medical wholesale supplier in the market, reduced time spent on calls by 32% with a cloud contact center solution. 

 

 

How ARYZTA evolved its customer service with Sinch's cloud contact center.

How MissPompadour is using WhatsApp for sales.

How Dr. Sam reduced churn by 50%. Here's a hint: by using different messaging channels for virtual customer support.

Discover latest developments with Sinch Engage and Contact Pro.

 

 

KPS logo
Harrods logo
Frings logo
sky logo
Con4Pas
salehiya customer logo
vass logo
aryzta logo
dr.sam logo
misspompadour logo

 

Sinch booth agenda

Click on the day to see daily schedule. 

09.00 - 09.30 - Sinch - Engage and Contact Pro demo.

10.00 - 10.30 - Sinch - Engage and Contact Pro demo.

11.00 - 11.30 - Sinch - Engage and Contact Pro demo.

12.00 - 12.30 - Teemu Niskanen and Julian Drees - Harrods case study

13.00 - 13.30 - Ján Ferjo and Dawood Hla Shwe, con4PAS - Salehiya case study and global logistic company case study. 

14:00-14:30 - Emile Penew and Christian Gaul, Frings - Sky Deutschland case study.

15:00 - 15:30 - Joachim Schellenberg, VASS, and Horst Haschke, ARYZTA - ARYZTA case study.

16:00 - 16:30 - Katharina Bansemer, Dr. Sam - Dr. Sam case study 

17:00 - 17:30 - Teemu Niskanen and Julian Drees, KPS - Harrods case study

 

Booth D5/D7, hall 2.

09.00 - 09.30 - Sinch - Engage and Contact Pro demo.

10.00 - 10.30 - Emile Penew and Christian Gaul, Frings - Sky Deutschland case study.

11.00 - 11.30 - Sinch - Engage and Contact Pro demo.

12.00 - 12.30 - Joachim Schellenberg, VASS, and Horst Haschke, ARYZTA - ARYZTA case study.

13.00 - 13.30 - Sinch - Engage and Contact Pro demo. 

14:00-14:30 - Erik Reintjes, MissPompadour - MisPompadour case study.

15:00 - 15:30 - Ján Ferjo and Dawood Hla Shwe, con4PAS - Salehiya case study and global logistic company case study. 

16:00 - 16:30 - Sinch - Engage and Contact Pro demo. 

17:00 - 17:30 - Sinch - Engage and Contact Pro demo. 

Booth D5/D7, hall 2.

09.00 - 09.30 - Sinch - Engage and Contact Pro demo.

10.00 - 10.30 - Ján Ferjo and Dawood Hla Shwe, con4PAS - Salehiya case study and global logistic company case study. 

11.00 - 11.30 - Joachim Schellenberg, VASS, and Horst Haschke, ARYZTA - ARYZTA case study.

12.00 - 12.30 - Emile Penew and Christian Gaul, Frings - Sky Deutschland case study.

13.00 - 13.30 - Sinch - Engage and Contact Pro demo. 

14:00-14:30 - Sinch - Engage and Contact Pro demo. 

15:00 - 15:30 - Sinch - Engage and Contact Pro demo.  

Booth D5/D7, hall 2.

Customer service secrets library

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Customer experience research - Brave new world

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Messenger playbook

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Cloud omnichannel contact center overview

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Conversational AI playbook

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Our industry experts on stage

Customer service on WhatsApp: From cost factor to sales booster

Speaking at Exhibition Forum (Hall 2)
Tuesday, February 28, at 2:30 PM, Language: German
Speakers
Matthias Mehner

Matthias Mehner

VP Global Marketing, Sinch SaaS applications

How CPaaS is transforming customer engagement

Speaking at Speakers Forum (Hall 2)
Wednesday, March 1, at 10:30 AM, Language: English
Speakers
Markku Helin

Markku Helin

Head of Product Management, Sinch Contact Pro

Our on site experts

Feel free to contact our team directly or use the form at the top of the page to book a meeting.

Katharina Kremming

Katharina Kremming

Head of Communications, Sinch SaaS Applications

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Sabine Dunner

Sabine Dunner

Senior Sales Manager, Sinch SaaS Applications

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Samuele Marmo

Samuele Marmo

Sales Manager, Sinch SaaS Applications

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Anna Augsburger

Anna Augsberg

Senior Marketing Project Manager, Sinch SaaS Applications

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Matthias Mehner

Matthias Mehner

VP Global Marketing, Sinch SaaS Applications

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Patrick Heinz

Patrick Heinz

Senior Sales Manager, Sinch SaaS Applications

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Veronika Di Stefano

Veronika Di Stefano

Regional Partner Manager, Sinch

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Ulrika Pernestad

Ulrika Pernestad

Head of Partnership, Sinch

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Jonathan Ingram

Jonathan Ingram

Director of Presales, Sinch Contact Pro

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Markku Helin

Markku Helin

Head of Product Management, Sinch Contact Pro

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Mika Tuominen

Mika Tuominen

VP Sales, Sinch Contact Pro

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