Make the most out of Money20/20

One of the biggest events in finance is fast approaching, and we couldn’t be more excited! Money20/20 features the world’s best and brightest in business, focusing on what’s on the horizon in the world of FinTech, FinServ, and banking.  

It’s no secret the financial industry has been rocked by the increasing shift from real-world interactions and brick-and-mortar branches to online, digital engagement. Now, more than ever, customers want to communicate through digital touchpoints, yet still demand the trust, security, and personalization of a human being. So, how do financial services providers build meaningful relationships with customers in this digital, AI-driven world — without the hassle of navigating technical or regulatory complexities? 

The industry experts at Sinch have been answering that question for over 200 financial services customers throughout our 15 years supporting the industry – and we’re excited to talk shop this year’s Money20/20. 

At this year’s event, industry leaders will exchange new ideas, approaches, and tools for the ever-changing industry landscape, focusing in on four distinct topics: 

1. Trust and uncertainty 
2. Creative destruction and a technological renaissance 
3. Age of fundamentals 
4. It’s time to build (utility) 

Not sure where to focus? We’ve broken down the sessions you should consider, along with our top tips for navigating Money20/20. 

So, let’s get started! 

Can’t miss Money20/20 sessions 

This year’s agenda is chock-full of panels, conversations, and presentations from the most influential players in the FinTech space. 

We’re looking forward to hearing what these movers and shakers have to say about what’s happening in the industry and where things might be headed.  

Here are our top session picks you won’t want to miss! 

Preparing for an AI and emerging tech revolution 

Panel: Caroline Louveaux (Mastercard), Navrina Singh (Credo AI), Sheila Colclasure (IPG) 

Why we’re excited: AI is transforming our world, whether we like it or not. This session will dive deep into privacy concerns, the legal landscape, and how businesses should gear up for this tech revolution responsibly. Get ready to navigate the AI wave with advice from industry experts, then stop by the Sinch booth for real-world applications of AI-powered conversational messaging for banking and financial services companies. 

AI financial advice will change everything 

Presenter: Jessica Chen Riolfi (Uprise) 

Why we’re excited: Did you know that 9 in 10 customers want personalized financial advice from their bank, but only 3 in 10 actually receive it? (Sinch did the research – you can get more CX insights from our report.) With today’s tech, you can make financial advice more accessible to more customers. Discover how AI is powering this revolution and talk to Sinch about how we can help build stronger relationships with your customers through personalized, AI-driven communications.  

AI and data and tech adoption...Oh my 

Presenters: Christian Mitchell (Northwestern Mutual), Lareina Yee (McKinsey & Company) 

Why we’re excited: The financial industry is rapidly evolving, and keeping up with digital transformation and customer expectations can be overwhelming. The good news is that solutions are available on the market to help you overcome the complexity of delivering best-in-class digital experiences. Join this session to get the conversation started, then swing by the Sinch booth with any unanswered questions. 

Banking infrastructure summit: building a modern technology stack 

Presenter: Travers Clarke-Walker (Thought Machine) 

Why we’re excited: Keeping up with technological developments and shifting customer needs can be a challenge for banks and financial services companies. With complex legacy systems and customer demand for seamless connections, banks need a serious upgrade to stay competitive. Luckily, the market is bursting with new age solutions that provide simple, flexible, and scalable communications APIs. Check out how FirstBank dove headfirst into this new technology and how it’s made them leaders and innovators in the FinServ space.  

The future of fraud prevention is digital 

Panel: Penny Lee (Financial Technology Association), Megan Gonzales (Cash App), Chinue Richardson (Stripe), Nic Calldwalder (Chime)  

Why we’re excited: Online banking is booming, but so are digital fraud attempts. Banks and financial services companies need to provide digital communications that are seamless, but also secure. That’s why it’s crucial that your CPaaS partner goes above and beyond when it comes to data protection and compliance. Sinch has extensive experience preventing fraud for FinServ, from streamlining SMS Verification for Triodos Bank to helping Nets customers respond to fraud alerts using two-way messaging.  

Room for more on your itinerary? Here are a few more sessions we can’t wait to sit in on! 

• AI, quantum, and crypto: Get ready for the impact on payments 

• Time to money: Instant access to earned wages isn’t optional 

• Think like a criminal to beat a criminal  

• Putting the heart back into the customer experience through high-touch digital platforms 

• The importance of confidence for small businesses 

• Financial literacy is BS: unmasking the real drivers  

• FinTech diversity? Enter the women CMOs saving FinTech from missteps 

The Venetian Resort is 2.25 million sq. ft. of exhibits, meeting spaces, and restaurants. To ensure you get the most out of your experience, here are our top recommendations on what to bring and how to prepare! 

1. Use the Money20/20 Connect app to network with other delegates, build and manage your personal agenda, and navigate around the show with ease. Find out more here.  

2. Know your goals for Money20/20. List out the challenges you need to address and find solutions for, then use the Money20/20 app to search for vendors who can help you achieve these goals. (Pssst...we hear booth #13434 is looking pretty good!) 

3. Get ahead of the game and collect your badge at pre-registration on Saturday, October 21. 

4. Don’t forget your portable charger and a reusable cup to stay hydrated! 

5. Bring an extra layer for that heavy-duty Las Vegas AC and comfortable shoes. 

Badge pickup 

Your Money20/20 badge is your passport to the event, so make sure badge pickup is at the top of your to-do list. You’ll receive an email a few days before the show with all the details you’ll need to know when collecting your badge. If you get in before the event begins on Sunday, you can pick up your badge at pre-registration on Saturday, October 21. Otherwise, badges will be available for pickup in The Venetian Ballroom, A-D at the days and times listed below: 

• Sunday, October 22: 8 a.m. – 8 p.m. 

• Monday, October 23: 7 a.m. – 8 p.m. 

• Tuesday, October 24: 7:30 a.m. – 6 p.m. 

• Wednesday, October 25: 8 a.m. – 11 a.m. 

Helpful resources

Money20/20 Connect: Once you’ve registered for Money20/20, you receive full access to the Money20/20 AI matchmaking tool that gives you the entire event at your fingertips. Use the tool to match and message with decision- makers, book and accept meeting requests and build your personal agenda.  

Money20/20 agenda-at-a-glance: Take a peek at all the content, networking, and meetups happening at Money20/20. Use this to plan your days and make the most of your time. 

Convince your boss: Everything you need to know to build a strong case for attending Money20/20, including a letter that features talking points you’ll need to pitch to your boss. 

Booking FAQ: Sometimes the biggest hurdle in these huge events is logistics! Check out these FAQs so you know all the ins and outs before you even touch down in Vegas.  

Once you’re at Money20/20 

Viva Las Vegas! Enjoy your time in the world’s neon capital by exploring The Strip – 4.2 continuous miles of casinos, restaurants, hotels, and more!  

Check out Money20/20’s recommendations for top restaurants and attractions. 

And if you’re looking to bundle your business and pleasure, be sure to take advantage of Money20/20’s Money Row. You’ll have the opportunity to network in three of The Venetian’s top restaurants: Chica, Yardbird, and Sugarcane. Each day and night will feature special guests, after-dark content, and music sponsored by different hosts. Check it out and discover a new way to network! 

And while you’re here, come say hello at booth #13434! Our experts can’t wait to discuss solutions and best practices that’ll make it easy for you to enable secure, seamless communication with your customers. We can walk through your communication needs. Whether you need a single API, or are looking to leap into omnichannel, Sinch has you covered. And make sure to demo our Raffle Bot when you stop by — you’ll be entered to win a pair of customized Airpod Maxes!  

Want to book our chat in advance? Reserve some time with one of our experts. We can’t wait to see you at Money20/20!