Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
In Zendesk, your Chatlayer bot will be a separate agent that will handle incoming messages for its own department. Chatlayer provides the necessary action dialogs to transfer the conversation to a department with the live agents that you choose.
To go live, you should configure a Zendesk channel for the Live environment on app.chatlayer.ai. We recommend creating a separate Bot Agent, Department and Widget connected to that Department for both your Draft and Live environments. This assures no collisions will happen between your bot's versions.
For more information on how to integrate and configure your Zendesk Live chat in your Chatlayer bot, look at Chatlayer's documentation.
Note> Zendesk only allows users on their "Enterprise" pack to use third party bot platforms such as Chatlayer. Make sure to upgrade to the "Enterprise" tier of Zendesk to use this integration.