Freshdesk is a cloud-based software designed to facilitate and improve customer support. ts excellent and cost-effective features are quite popular among online enterprises for enhancing the customers' self-service and their support teams' overall productivity.
With the Freshdesk integration, users can submit a new ticket to your customer support service through a bot
You can easily connect the Freshdesk app to Chatlayer by using the Action bot dialog and click in 'Connect a new Freshdesk account'
Check out the Chatlayer's documentation to know more about it.