OpenText

An Agent Experience Management solution that helps Contact Centers increase agent productivity and empower agents to deliver the best customer experiences. With multi-channel interaction analysis that automatically delivers actionable customer intelligence helping organizations understand customer interactions and deliver outstanding service.

OpenText Qfiniti integrates with Sinch’s Contact Pro to provide call and screen recordings for analytics and compliance purposes. Analytics are used to automatically score agent performance and customer satisfaction, extract customer insights and identify operational challenges to resolve.

OpenText is the premier Information Management Company that enables any organization to gain insight though market leading information management solutions on-premise or in the cloud. OpenText can help your organization tackle the most complex digital transformation programs with confidence. With the world’s most complete and integrated Information Management platform, we empower our customers to organize, integrate and protect data and content as it flows through business processes inside and outside their organization.

Contact:

Alex Martinez / Sr Product Marketing Manager  [email protected]