Customer experience (CX) is a critical part of the digital transformation strategy for most companies. To provide an outstanding customer experience, consistent communication across all channels with your customers is key – and the customer will choose the channel he is most comfortable with to interact with your company. With our deep expertise of the multi-channel capabilities of the Sinch Contact Center, integrated with the different SAP CX applications, we at ECENTA provide you the expertise to create the digital customer experience your customers expect. This covers all different channels, such as voice, chat, email, SMS, social or chatbots.
ECENTA, along with its consulting brand ECENTA Digital, works with you along all phases of your digital transformation – leading with strategy, building and executing project roadmaps and supporting through all phases of the project lifecycle.
We cover all the main pillars of SAP Customer Experience with Commerce (SAP Commerce Cloud and Upscale), Marketing (SAP Marketing Cloud and Emarsys), Sales (SAP Sales Cloud and SAP CPQ), Service (SAP Service Cloud and SAP FSM, fka. Coresystems) and Customer Data (SAP CDP and SAP CDC, fka. Gigya). With our 12 offices in 3 regions, we guide you in your SAP CX and Sinch multi-channel initiatives globally, contributing our expertise from well-known customers, such as Lenovo, Agilent, Insight, Shure, Spire Energy, SAP SE, MTU/Rolls Royce Power Systems, Straumann Group, Tetra Pak, ECOLAB and ARYZTA.