Campfire's support consists of the deployment of conversational designers, Natural Language Processing (NLP) experts, and IT professionals. We deliver projects and support internal teams in many languages, and on every channel.
Their emphasis is on Conversational User Experience and NLP management. We make sure that the conversational flow and AI are solving issues, and not creating new ones. For users in customer care we focus on reducing costs and customer frustrations. We achieve this through the deployment of superior AI capabilities. For campaigns/sales we provide smart campaigns using AI that can run on multiple channels. We create experiences that are engaging for all kinds of potential leads. For internal communications we provide company employees with bots that answer HR questions and provide technical support.
- Designing relevant conversational flows that increase engagement and conversion rates.
- Creating smart bots that understand more than 1,000 questions with the use of NLP – making sure AI is there to help, not to create more frustration.
- Connecting conversational agents to your ecosystem, and providing support to build custom integrations with Chatlayer
- Developing methods constantly to launch, maintain, and improve conversational agents.