Sinch Teams Calling

Full-featured, go-to-market ready solution

Operator Connect for Partners is a Sinch private label offering designed for communication service providers, managed service providers, and value-added resellers to provide Microsoft Teams voice calling to their end customers.  

  • Enhance call quality 

  • Increase collaboration 

  • Improve customer experience 

Through Operator Connect and Sinch's designation as a Microsoft approved provider, your customers can make Teams the organization's primary phone system, while reducing costs and streamlining infrastructure through cloud communications — ultimately extending highly reliable call delivery to enterprises who demand Microsoft Teams for today’s evolving remote and hybrid work environments.

Leverage the Sinch network and number coverage, plus turnkey, highly automated partner management portal, branded customer administration portal, low-touch order management, and efficient support.

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Partner management portal

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Branded end-customer portal

sinch network

Sinch super network

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Enterprises are maximizing Microsoft functionality

Teams is seeing skyrocketing growth

Leading organizations are maximizing the functionality of Microsoft 365. Subscriptions often include Teams — improving collaboration and communication with file sharing, reducing costs using existing tools and licenses, and enabling voice calling outside users’ network.

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894%

growth in Microsoft Teams usage — fastest growing app since 2020

300M

monthly active Microsoft Teams users

1M

companies using Microsoft 365 with half using Teams

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Operator Connect for Partners

Operator Connect brings PSTN calling to Teams

Operator Connect allows businesses to quickly turn Teams into a business phone system by enabling full PSTN connectivity. Users can now call anyone, anywhere, even if they don’t use Teams. Organizations take advantage of Operator Connect to: 

  • Integrate Teams and the Microsoft Phone System to reduce costs
  • Increase security and reliability with Microsoft Azure Peering Service (MAPS) 
  • Save time, money, and valuable resources 
  • Integrate with Teams to become their fully cloud-based, primary office phone system 
  • Streamline reporting with combined call detail records 

Turnkey solution

Developed to be a full featured, go-to-market-ready solution, the program includes: 

  • A low-touch, automated order process 
  • Service management for ticketing, configuration, and support 
  • Customer management through a single pane of glass 
  • Billing data for your Operation Support Systems and Business Support Systems (OSS/BSS) 
  • Your company's branded customer administrative portal allowing end customers to manage their own accounts 
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Powerful partner management portal

Low-touch order management

  • Simple, wizard-based order flow 
  • Flexible solutions with built-in pricing options 
  • Location-based ordering  

Efficient service and support

  • Create workflows and use templates for easy, repeatable processes 

  • Access online support, guides, and ticketing 

  • Easy-to-use email templates to communicate with clients  

Customer management

  • Adjustable search options  

  • Easily assign and activate features  

  • Manage support interactions  

Versitile billing capabilities

  • Custom product naming 

  • Flexible pricing capabilities 

  • Standardized billing files simplify invoicing your customers 

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Sinch customer portal

Easy-to-use end customer portal

The customer portal, featuring your brand, provides self-service administration for your customers including these key functions: 

  • Order, port, or return phone numbers 
  • Assign E911 to numbers by location 
  • International calling controls 
  • Location management 
  • View and download call logs 

The largest independent network — unmatched quality

Ultimate quality

With over 99.999% uptime and fully geo-redundant interconnections, you can rely on our best-in-class, U.S. nationwide network coverage. 

Reliable emergency call routing

We’re one of a select few 911 providers to offer secure, seamless emergency services through Microsoft Teams. 

Enhanced support and customer experience

Take advantage of our expert resources for service management, shared service level agreements with Microsoft. 

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Learn more about our private-label cloud solutions to maximize your revenue growth.

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