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- - Column
    - Channels
      - SMS
      - MMS
      - RCS
      - WhatsApp
      - Facebook Messenger
      - Instagram
      - All Channels
    - Column
      - Connect Multiple Channels
        Keep things simple and connect multiple channels with one integration for an omnichannel messaging experience
      - Standalone Messaging APIs
        Take a look at our standalone, secure cloud-based messaging APIs for single channel needs
      - SMS Verification
        Secure your customer journey while increasing conversions and reducing churn
  - Use cases
    - Message Across all Channels
      All-in-one messaging across every mobile channel
    - Engage with Customers
      Start a meaningful, real-time conversation with customers today
    - Boost Customer Support and Satisfaction
      Transform customer service with relationship-building conversations
- - Voice & Video
    - Voice Services
      Make calls directly connected to the largest tier 1 network
    - Toll-Free Voice
      Give callers an easy and reliable way to reach you
    - Voice API
      Design the exact voice call flow you need with flexible and scalable solutions
    - In-App Video Calling
      Build a seamless, customizable in-app video experience into your mobile and web app
    - In-App Voice Calling
      Integrate voice easily into your app for smooth real-time communication globally
    - STIR/SHAKEN
      Fight back against robocalls, increase call answer rates, and build consumers' trust.
    - Number Masking
      Anonymize voice calls to protect you and your customers while keeping personal numbers safe
    - Cloud Connected PSTN for Webex Calling
      Transform the audio precision of your Webex meetings
    - Verification
      Enhance app security with scalable calling authentication solutions built with conversion in mind
      
      Flash Call Phone Call
    - Unified Communications
      Get all the tools you need in one place with our comprehensive cloud communications platform.
      
      Private Label Cloud Communications
    - Emergency Services
      Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
      E911 Next Generation 911
  - Use cases
    - Scale Your Voice Services
      Get a complete voice solution from a single provider by setting up any call type your business needs to connect
    - Future-Proof Access to Emergency Services
      Help callers reach 911 and empower first responders to assist distressed callers
    - Implement Anonymous Calling
      Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling
- - Email
    - Mailgun
      Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider
    - Mailjet
      Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded
    - Email on Acid
      Email on Acid has the tools you need to press send with greater confidence
    - InboxReady
      Improve your inbox placement and connect with real people – your customers
  - Use cases
    - Ensure Deliverability
      Our powerful Email API scales to send billions of emails and delivers them quickly.
    - Rendering QA and multi-platform preview
      Ensure your message gets seen as intended - no matter the client.
  - Featured Resources
- - Connectivity
    - Numbers
      Find a number that meets all your business needs
      
      Toll Free 10DLC Short Codes
    - SIP Trunking
      Call local, long distance or toll-free with the highest quality service
    - Operator Connect for Microsoft Teams
      Enable Microsoft Teams calling with Operator Connect
      
      Direct Routing for Microsoft Teams
    - Number Porting
      Keep business continuity with successful and painless number porting
    - Number Lookup
      Engage the right customers, on the right numbers
    - Voice IP Exchange
      Enhancing your connectivity with rich voice and video
    - PSTN Connect
      Gain nationwide IP access with interconnectivity to a single network
    - Fax API
      Securely send and receive faxes at scale
  - Use cases
    - Expand Your Global Presence
      Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance
    - Text Message Enable Numbers
      Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers
    - Support Your Business Growth
      Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services
- - Verification
    - Verification API
      Multi-factor authentication for secure signups and logins
    - Flash Call Verification
      The faster, more cost-efficient alternative to traditional SMS verification
    - SMS Verification
      Simple, secure user authentication powered by text messaging
    - Data Verification
      No PIN, zero-click verification with proven security
    - Phone Call Verification
      Universal verification for mobile and landline numbers
  - Use cases
    - Provide Security and Trust
      Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions
    - Improve Acquisition
      Increase conversion rates in your signup flow with flexible and reliable phone number veriification
    - Ensure Global Reach
      Use phone numbers as a global user identity with SIM-based verification methods
  - Featured Resources
    - White paper
      
      Two-factor authentication: Why SMS is here to stay
      
      Get the white paper
    - White paper
      
      Building a smooth, secure experience with SMS-based 2FA
      
      Get the white paper
- - Applications
    - Campaigns
      Scalable mobile marketing solutions for rich, personalized campaigns
    - Chatlayer
      Conversational AI chatbot and voicebot platform
    - Contact Pro
      Voice, video, chat, messaging and email - all in one cloud contact centre solution
    - Messenger People
      Omnichannel messaging platform for personalized engagements
    - Mobility Clients & SDKs
      Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK.
  - Use cases
    - Conversational Marketing
      Engage customers with meaningful, real-time conversations
    - Conversational Customer Service
      Transform customer service with relationship-building conversations
    - Conversational Commerce
      Automate the customer journey and provide unified customer experience
Solutions
- Business
  - Enterprise
    Obtain all your cloud communications solutions through one provider
  - Communication Service Providers
    Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions
  - Operators
    Optimize your operations and remove the headache of network management
- By Department
  - Marketing
    Wow your customers effortlessly with personalized messaging throughout the customer journey
  - Operations
    Boost operational efficiency and customer satisfaction with timely, relevant notifications
  - Customer Service
    Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!
- By Industry
Partners
- Partner Enablement
  Team up with us to optimize your solutions with conversational technology
- Find a Partner
  Accelerate your digital transformation journey with a trusted partner
- Integrations & Connectors
  Seamlessly integrate our solutions with your favorite existing tools
Operator
- - Enterprise revenue maximization
    Use the range of your network assets to create new services for enterprise
    
    A2P Monetization
    Major revenue gains are waiting for you with SMS in the enterprise space
    
    SMS Firewall
    Boost security and monetize enterprise messaging
    
    Signaling Firewall
    Strengthen your network and protect your subscribers
- - Intelligent interconnect
    Secure profitability with essential interconnect services while moving to the all IP-world of your future network.
    
    SMS for Operators
    Global SMS interconnectivity made easy.
    
    SMS Select
    Safeguard SMS monetization and tighten up security.
    
    MMS for Operators
    Global MMS interconnectivity made easy.
    
    Messaging Proxy
    Increase revenue on legacy messaging services.
    
    IPX
    Our one-stop shop for global connectivity.
- - 5G readiness
    Balance 5G's lmitless possibilities with a smooth transition from legacy technology.
    
    5G Messaging
    Make the most of the bright future of SMS in 5G.
    
    Policy & Charging
    Define any mobile offering with powerful tools. Do it fast to stand out from the crowd.
    
    Value Added Services Platform
    Subscriber call connection and messaging taken care of. Your revenue and TCO optimized.
- - SMS Transformation
    Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution.
    
    SMS Transformation
    Maximize the value of your SMS business.
  - Featured Resources
    - White paper
      
      Signaling threats: SS7 and beyond
      
      Get the white paper
Developers
Insights
- By Type
  - Blog
    Your go-to resource for expert tips and insights on mobile engagement
    Culture & Technology
  - Customer stories
    Discover how we help brands increase customer engagement, satisfaction, and growth
  - Resources
    Our latest research, reports, white papers, and guides are all here for you to enjoy and learn
    
    CX Education podcast
  - Events & Webinars
    Take a look at the events we'll be attending and hosting over the next few months
    
    On-demand
  - News
    Press coverage and company announcements
  - All Insights
- Column
  - By Topic
    - Fraud in business messaging
  - Featured Resources
    - Report
      
      What's in store? Rethinking CX for retail and e-commerce
      
      Get the report
    - Report
      
      Bank to the Future: Rethinking CX for financial services in 2022
      
      Get the report

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Sinch wins real-time charging customer on Red Compartida in Mexico

Main navigation

Products
- - Column
    - Channels
      - SMS
      - MMS
      - RCS
      - WhatsApp
      - Facebook Messenger
      - Instagram
      - All Channels
    - Column
      - Connect Multiple Channels
        Keep things simple and connect multiple channels with one integration for an omnichannel messaging experience
      - Standalone Messaging APIs
        Take a look at our standalone, secure cloud-based messaging APIs for single channel needs
      - SMS Verification
        Secure your customer journey while increasing conversions and reducing churn
  - Use cases
    - Message Across all Channels
      All-in-one messaging across every mobile channel
    - Engage with Customers
      Start a meaningful, real-time conversation with customers today
    - Boost Customer Support and Satisfaction
      Transform customer service with relationship-building conversations
- - Voice & Video
    - Voice Services
      Make calls directly connected to the largest tier 1 network
    - Toll-Free Voice
      Give callers an easy and reliable way to reach you
    - Voice API
      Design the exact voice call flow you need with flexible and scalable solutions
    - In-App Video Calling
      Build a seamless, customizable in-app video experience into your mobile and web app
    - In-App Voice Calling
      Integrate voice easily into your app for smooth real-time communication globally
    - STIR/SHAKEN
      Fight back against robocalls, increase call answer rates, and build consumers' trust.
    - Number Masking
      Anonymize voice calls to protect you and your customers while keeping personal numbers safe
    - Cloud Connected PSTN for Webex Calling
      Transform the audio precision of your Webex meetings
    - Verification
      Enhance app security with scalable calling authentication solutions built with conversion in mind
      
      Flash Call Phone Call
    - Unified Communications
      Get all the tools you need in one place with our comprehensive cloud communications platform.
      
      Private Label Cloud Communications
    - Emergency Services
      Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
      E911 Next Generation 911
  - Use cases
    - Scale Your Voice Services
      Get a complete voice solution from a single provider by setting up any call type your business needs to connect
    - Future-Proof Access to Emergency Services
      Help callers reach 911 and empower first responders to assist distressed callers
    - Implement Anonymous Calling
      Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling
- - Email
    - Mailgun
      Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider
    - Mailjet
      Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded
    - Email on Acid
      Email on Acid has the tools you need to press send with greater confidence
    - InboxReady
      Improve your inbox placement and connect with real people – your customers
  - Use cases
    - Ensure Deliverability
      Our powerful Email API scales to send billions of emails and delivers them quickly.
    - Rendering QA and multi-platform preview
      Ensure your message gets seen as intended - no matter the client.
  - Featured Resources
- - Connectivity
    - Numbers
      Find a number that meets all your business needs
      
      Toll Free 10DLC Short Codes
    - SIP Trunking
      Call local, long distance or toll-free with the highest quality service
    - Operator Connect for Microsoft Teams
      Enable Microsoft Teams calling with Operator Connect
      
      Direct Routing for Microsoft Teams
    - Number Porting
      Keep business continuity with successful and painless number porting
    - Number Lookup
      Engage the right customers, on the right numbers
    - Voice IP Exchange
      Enhancing your connectivity with rich voice and video
    - PSTN Connect
      Gain nationwide IP access with interconnectivity to a single network
    - Fax API
      Securely send and receive faxes at scale
  - Use cases
    - Expand Your Global Presence
      Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance
    - Text Message Enable Numbers
      Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers
    - Support Your Business Growth
      Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services
- - Verification
    - Verification API
      Multi-factor authentication for secure signups and logins
    - Flash Call Verification
      The faster, more cost-efficient alternative to traditional SMS verification
    - SMS Verification
      Simple, secure user authentication powered by text messaging
    - Data Verification
      No PIN, zero-click verification with proven security
    - Phone Call Verification
      Universal verification for mobile and landline numbers
  - Use cases
    - Provide Security and Trust
      Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions
    - Improve Acquisition
      Increase conversion rates in your signup flow with flexible and reliable phone number veriification
    - Ensure Global Reach
      Use phone numbers as a global user identity with SIM-based verification methods
  - Featured Resources
    - White paper
      
      Two-factor authentication: Why SMS is here to stay
      
      Get the white paper
    - White paper
      
      Building a smooth, secure experience with SMS-based 2FA
      
      Get the white paper
- - Applications
    - Campaigns
      Scalable mobile marketing solutions for rich, personalized campaigns
    - Chatlayer
      Conversational AI chatbot and voicebot platform
    - Contact Pro
      Voice, video, chat, messaging and email - all in one cloud contact centre solution
    - Messenger People
      Omnichannel messaging platform for personalized engagements
    - Mobility Clients & SDKs
      Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK.
  - Use cases
    - Conversational Marketing
      Engage customers with meaningful, real-time conversations
    - Conversational Customer Service
      Transform customer service with relationship-building conversations
    - Conversational Commerce
      Automate the customer journey and provide unified customer experience
Solutions
- Business
  - Enterprise
    Obtain all your cloud communications solutions through one provider
  - Communication Service Providers
    Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions
  - Operators
    Optimize your operations and remove the headache of network management
- By Department
  - Marketing
    Wow your customers effortlessly with personalized messaging throughout the customer journey
  - Operations
    Boost operational efficiency and customer satisfaction with timely, relevant notifications
  - Customer Service
    Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!
- By Industry
Partners
- Partner Enablement
  Team up with us to optimize your solutions with conversational technology
- Find a Partner
  Accelerate your digital transformation journey with a trusted partner
- Integrations & Connectors
  Seamlessly integrate our solutions with your favorite existing tools
Operator
- - Enterprise revenue maximization
    Use the range of your network assets to create new services for enterprise
    
    A2P Monetization
    Major revenue gains are waiting for you with SMS in the enterprise space
    
    SMS Firewall
    Boost security and monetize enterprise messaging
    
    Signaling Firewall
    Strengthen your network and protect your subscribers
- - Intelligent interconnect
    Secure profitability with essential interconnect services while moving to the all IP-world of your future network.
    
    SMS for Operators
    Global SMS interconnectivity made easy.
    
    SMS Select
    Safeguard SMS monetization and tighten up security.
    
    MMS for Operators
    Global MMS interconnectivity made easy.
    
    Messaging Proxy
    Increase revenue on legacy messaging services.
    
    IPX
    Our one-stop shop for global connectivity.
- - 5G readiness
    Balance 5G's lmitless possibilities with a smooth transition from legacy technology.
    
    5G Messaging
    Make the most of the bright future of SMS in 5G.
    
    Policy & Charging
    Define any mobile offering with powerful tools. Do it fast to stand out from the crowd.
    
    Value Added Services Platform
    Subscriber call connection and messaging taken care of. Your revenue and TCO optimized.
- - SMS Transformation
    Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution.
    
    SMS Transformation
    Maximize the value of your SMS business.
  - Featured Resources
    - White paper
      
      Signaling threats: SS7 and beyond
      
      Get the white paper
Developers
Insights
- By Type
  - Blog
    Your go-to resource for expert tips and insights on mobile engagement
    Culture & Technology
  - Customer stories
    Discover how we help brands increase customer engagement, satisfaction, and growth
  - Resources
    Our latest research, reports, white papers, and guides are all here for you to enjoy and learn
    
    CX Education podcast
  - Events & Webinars
    Take a look at the events we'll be attending and hosting over the next few months
    
    On-demand
  - News
    Press coverage and company announcements
  - All Insights
- Column
  - By Topic
    - Fraud in business messaging
  - Featured Resources
    - Report
      
      What's in store? Rethinking CX for retail and e-commerce
      
      Get the report
    - Report
      
      Bank to the Future: Rethinking CX for financial services in 2022
      
      Get the report

Search

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Sep 16, 2020

0 min read

Sinch wins real-time charging customer on Red Compartida in Mexico

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Conversational customer engagement: the key to futureproof digital CX

Telco transformed

The actionable guide to increasing customer loyalty with mobile messaging

Two-factor authentication: Why SMS is here to stay

Building a smooth, secure experience with SMS-based 2FA

Signaling threats: SS7 and beyond

What's in store? Rethinking CX for retail and e-commerce

Bank to the Future: Rethinking CX for financial services in 2022

Conversational customer engagement: the key to futureproof digital CX

Telco transformed

The actionable guide to increasing customer loyalty with mobile messaging

Two-factor authentication: Why SMS is here to stay

Building a smooth, secure experience with SMS-based 2FA

Signaling threats: SS7 and beyond

What's in store? Rethinking CX for retail and e-commerce

Bank to the Future: Rethinking CX for financial services in 2022