Banking CX trends you can't ignore

Watch this on-demand webinar to know what banking and financial services customers really want

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It's personal

1 in 3 customers have switched banks to get a better mobile experience – learn what that better mobile experience looks like. 

A sense of security breeds trust

73% of customers who say their bank keeps their personal information and account secure also say they trust their bank – find out how verification services are the key to unlocking the security customers crave.

Bots are hot

... but no substitute for human connections. 95% of customers want to switch instantly from messaging chat to a voice call – explore finding the perfect balance between AI, automation, and the human touch.

The changing word of customer interaction

FirstBank explains all!  Understand the value of conversational banking in today’s world from increased marketing returns, more effective customer care and even lower costs.

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