Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more

Customer experience in a transformed world


COVID-19 has transformed the digital landscape, leaving brands with a need to step up business processes and meet customer expectations in new ways. Download the report to find out how!

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Dive into digital transformation and get the lowdown on how to deliver a positive customer experience

In a survey of over 2,800 global consumers, we examine how the pandemic is affecting customer behavior and the way forward for brands seeking always-on, omnichannel engagement.

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    Has COVID-19 created a new homebody economy?

    Get insights on how consumers think they'll behave post-pandemic
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    Millennials and Gen Z are outspoken about what they want

    Find out how key demographics want to interact with brands
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    Consumers are ready for conversational artificial intelligence

    Discover how to open lines of communication for the best results
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    Retailers need to catch up to remain relevant

    Learn how feature-rich, mobile messaging can boost customer loyalty
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Consumers say the pandemic will permanently change their habits - digital transformation is a must to maintain positive customer experience.

Looking for something a little more tailored to your market?

Check out our industry guides for more specific insights!

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How will banks navigate the post-COVID era?

Insights from a global consumer study point the way forward in a transformed landscape.

Get the report here.

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COVID-19 is driving historic disruption and innovation in retail.

Insights from our global consumer study shed light on critical opportunities.

Get the report here.

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The global pandemic is transforming peoples’ health-seeking behavior.

Insights from our international study highlight the way forward for those navigating through uncertainty.

Get the report here.

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