REPORT

Sinch ranked first for the Global Enterprise Use Case in the 2023 Gartner® Critical Capabilities for CPaaS report

While you wait for the next edition of the Gartner Magic Quadrant™ for Communication Platforms as a Service (CPaaS) dive into the Gartner Critical Capabilities report, where Sinch ranked first for the Global Enterprise Use Case. 

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Dive into the 2023 Gartner® Critical Capabilities for CPaaS report

The Critical Capabilities report, released alongside the Magic Quadrant, evaluates vendors based on 5 critical capabilities considered by Gartner as key differentiators in the CPaaS market.  

Sinch received high scores in every area, ranking first at 4.47 out of 5 for the Global Enterprise Use Case.  

We see it as a testament to our unique ability to drive meaningful transformation for our enterprise clients and support their most critical needs, from improved customer experience to communications security and trust, digital identity, fraud management, accelerated digital transformation, and more. 

We’re on a mission to pioneer the way the world communicates

We believe our global Super Network and comprehensive suite of advanced CPaaS capabilities ideally position us to empower enterprises to improve customer experience and build deeper customer connections, with unmatched reliability and simplicity. 

More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to connect with their customers and enhance every step of their journey through mobile messaging, voice, and email. 

 

illustration of a globe with many connections

All your communications

SMS, rich messaging, voice, email, verification, video — we’ve got all your needs covered, whether you want to build your own setup with our scalable, flexible APIs or need turnkey applications to connect with your customers effortlessly.

Global Super Network

Connect with your audience anywhere in the world through the most direct, secure, and reliable tier-1 network for messaging, voice, and email.  

Your partner for success

Our customer-obsessed experts actively support you at every step to help you reach your goals, whatever they may be. 

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★ ★ ★ ★ ★

"I cannot say enough great things about this company. Their customer service is outstanding. "

Manager, Customer Service and Support • Telecommunications 

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★ ★ ★ ★ ★

"The service provider's service was easy to implement, and has been easy use as well. Their customer support team has been responsive and helpful with all aspects of implementation and production"

CEO • Telecommunications

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★ ★ ★ ★ ★

"The agent is very knowledgeable and helpful. Often respond to emails quickly."

Technology Manager • Healthcare and Biotech

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