We're getting personal in our latest eBook, check it out for insights and stats on how personalization is switching up messaging! Read more

Downloads & Reports

Our latest research, reports, whitepapers and guides are all here for you to enjoy. Make sure to check back soon to catch the next essential read!

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A laptop displaying the Sinch webinar: Engaging conversations: An enterprise guide to RCS and WhatsApp

Engaging Conversations – An enterprise guide to RCS & WhatsApp

Watch the recording of our latest webinar to find out how to get started with Rich Messaging and discover how enterprises are already using it to take engagements to the next level!

First broadcast June 2019

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Strengthening customer relationships through mobile engagement

We teamed up with MEF on our latest webinar, watch the recording to get in on the fireside chat between Matt Ramerman and Tim Green, as they discuss everything Personalized Messaging.

First broadcast June 2019

Copy of the Sinch eBook: Messaging and Personalization – Transitioning from loyalty to relevance

Messaging and Personalization – Transitioning from loyalty to relevance

Capture your customers attention and encourage them to interact with your brand – it’s all about adding value with personalization in our latest eBook.

First published June 2019

Tablet computer displaying the Sinch eBook: RCS Messaging - The Next Level of Customer Engagement

RCS Messaging – The Next Level of Customer Engagement

The third in our 4 part series of eBooks looking into customer service is available now! Get your copy today and take a look at how RCS is set to shake up the enterprise messaging industry!

First published Mar 2019

Copy of the Sinch eBook: A2P Messaging – The Business of Communication

A2P Messaging – The Business of Communication

A2P SMS use is set to sky rocket thanks to firewalls, the MEF Code of Conduct and the cracking customer service it offers. Be there for lift off!

First published Nov 2018

Mobile phone displaying the Sinch eBook: Enterprise CPaaS - The Customer Service Imperative

Enterprise CPaaS – The Customer Service Imperative

Customers are becoming more demanding than ever and they expect you to meet their needs at every turn. How? Our eBook has the answers.

First published Sep 2018

Copy of the Sinch whitepaper: How Consumer Demand is Shaping the Future of Video Calling for Enterprises

Sinch – Enterprise Video Calling

Want to find out more about Video Calling? What it can do for you, who is using it and how? You’re in the right place.

First published Jul 2018

Copy of the whitepaper: A Guide to GDPR & Enterprise Messaging

A Guide to GDPR & Enterprise Messaging

We might all be overloaded with GDPR, but it’s important to know how it affects you. Get the low down in our latest guide.

First published May 2018

Promotional material for the webinar: Whats does GDPR mean for Enterprise Messaging?

MEF Webinar: GDPR and Enterprise Messaging

You need to watch this webinar if you’re in any doubt about what GDPR is or what it means for your company – it’ll soon be the law!

First broadcast Apr 2018

Copy of the Juniper whitepaper: Communications Platforms - Transforming Enterprises into Digital Innovators

CPaaS – Transforming Enterprises

You may have heard about CPaaS, but do you know what it really is? We can point you in the right direction with our latest whitepaper.

First published Apr 2018

Laptop screen displaying the webinar: Exploit Delivery Over Signalling Protocols

Webinar: SS7 and Diameter – Exploit Delivery Over Signalling Protocols

Watch the recording of our SS7 and Diameter – Exploit Delivery Over Signalling Protocols Webinar in its entirety right here!

First broadcast 2017

Laptop screen displaying the webinar: Hijacking Network Elements Over SS7: A New Type of Attack

Webinar: Hijacking Network Elements Over SS7: A New Type of Attack

Watch the recording of our Hijacking Network Elements Over SS7: A New Type of Attack in its entirety right here!

First broadcast 2017

Copy of the CNaaS whitepaper

How are Cloud Services Changing the Telco Landscape?

Today’s mobile operators are facing challenges from new entrants who are changing the telco landscape. One key driver of this change is the increasing viability of Cloud Services.

First published April 2018

Copy of the whitepaper: A Network Operator's Guide to Differentiating in a Digital Era

How PCC Can Provide a Competitive Edge?

There’s a constant battle for market share in the cloud communications space. Want to embrace the opportunity and remain competitive? Then a digital transformation is needed!

First published Jan 2018

Copy of the whitepaper: Signalling Threats - SS7 and Beyond

How Can I Protect My Network?

Mobile networks are exposed; under attack, insecure or even broken. We hear it in the media, through reports and at conferences. But, really, how bad is it?

First published Sept 2017

Copy of the whitepaper: Mapping the Future of Enterprise Messaging: SMS, RCS and Chat bots

Future of Enterprise Messaging Report

The machines are rising! Check out our latest white paper on SMS, RCS and Chat Bots – it’s all about automation in the B2C market.

First published 2017

Promotional material for the webinar: RCS - The Future of Enterprise Messaging

Webinar: RCS – The Future of Enterprise Messaging

RCS is promising to shake things up, with all the benefits it offers it’s hardly surprising! Want to find out more?

First broadcast 2017

Copy of The Future of Messaging Guide

MEF Future of Messaging Guide

What does the future hold for messaging? Find out what’s around the corner for one of the world’s most powerful communication tools.

First published 2016

Copy of the Mobile Messaging Fraud Report 2016

MEF Fraud Report

Open a window to the world of how SMS is being affected by spam and fraud. Our report in partnership with MEF has all the details.

First published 2016

Copy of the Mobile Messaging Report 2016

MEF Mobile Messaging Report

Dive into SMS and chat app use around the world! We teamed up with MEF to bring you the low down from 9 different countries.

First published 2016

Copy of the Ovum whitepaper: Securing A2P SMS growth while securing mobile networks

Sustaining A2P SMS Growth

Get the low down on SMS with our global enterprise survey. We joined forces with Ovum to take a look at SMS revenue and growth potential.

First published 2015