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COVID-19 Knowledge Center

In these challenging times, Sinch is here to ensure you
can stay close to your customers and employees.

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Sinch Arc

Helping you stay connected when you really need to.

Businesses are facing unprecedented challenges in communicating efficiently and appropriately with relocated employees and customers, both of whom have seen dramatic changes that affect their well-being and everyday lives.

This page offers you information on the Sinch response to COVID-19, including our own Q&A and BCP, but we also offer some blogs and resources to help you adapt to these new and challenging times. 

We will continue to add to these resources in the coming days and weeks, so please check back soon for more guidance and information from the Sinch team.

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Questions - ask away

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Here we will add links to blogs and other resources that will help you adapt to these changing times - more coming soon!

Adapting with a helping hand from cloud communications

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Verification is now more critical than ever before

Be it due to lockdown, staying at home, or social distancing, human interaction has been redefined – at least for now.

Read more

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Engagement is now local, even for global brands

One size does not fit all when it comes to reaching consumers, local preferences, taste and culture factor into the strategy to inform and engage.

Read more

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The changing need for consumer engagement

Insights on sending business-critical communications with purpose and relevance.

Read more

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COVID-19 use case for employing chatbots

Prefer to address your business continuity questions via chatbot? We can help.

Read more

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MEF press release of COVID-19 and SMS fraud

Industries unite to tackle SMS fraudsters exploiting COVID-19 text alerts.

Read more

The world’s first texting switchboard #TextForHumanity

The world’s first texting switchboard.

Send a text you would love to get, to a stranger.

To take on online negativity, we created #TextForHumanity, where you send a positive message to a stranger and receive one in return.

Why? Because although we’re using our phones to communicate 24/7, we feel worse mentally – not happier.

It’s time for our mobile phones to love us back.

Find out more and to join the movement visit www.TextForHumanity.com

Hand holding a phone with Text For Humanity message

Information for our clients and partners seeking specific information about Sinch's response to COVID-19.

Sinch Business Continuity

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The Sinch COVID-19 Q&A

Answers to common questions about Sinch’s preparedness and changes in ways of working

Find out more

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Business continuity plan

Read the very latest Sinch business continuity plan.

Download here

Need further information?

If you have any other questions about Sinch's response to COVID-19 and would like to speak to a member of the team, please click the button and complete the form.