Future proofing your voice system is crucial. It ensures you have a voice solution to meet both today’s and tomorrow’s technology, use, and compliance demands. But remember, future proofing your voice communications takes time and resources. So, what are you risking if you skip this step? The consequences vary depending on your current system and how technology evolves. However, it’s not too…, Potential risks of not future proofing your voice comms , The future is always uncertain, but when it comes to voice communications, we have plenty of information from the past and present to make the future a little easier to predict. Just like those who failed to adapt a decade ago are struggling now, those who don’t prepare for the future will have similar struggles as technologies and trends change the landscape of voice communications. , Rising costs , Holding onto legacy systems? Prepare for increasing costs and time commitments. Aging hardware demands more maintenance and eventual replacement, leading to more frequent failures. And let’s not forget, legacy systems often spike in-house operating costs. , More downtime , Expect more outages and downtime as your system gets older. Aging infrastructure leads to inevitable, business-affecting downtime. In contrast, a future-ready system leverages network diversity , ensuring your communications are always active. , Difficulty competing , Embrace the future and stay ahead in the competitive race. Future-ready systems quickly adapt to new technologies, leaving legacy systems in the dust. Plus, a fully integrated tech stack means heightened productivity and effectiveness over outdated systems. , Less agility and flexibility , Your business needs will evolve, whether you’re growing, downsizing, or expanding. A future-ready system adapts swiftly to these changes with API integrations and easy user management. , Risking non-compliance , Neglecting future proofing can lead to regulatory missteps, resulting in fines or service suspensions. Digital, future-proofed systems prioritize compliance, ensuring legal requirements are met. , Build future proof voice communications with Sinch , Future proofing with Sinch means avoiding rising costs, minimizing downtime, ensuring compliance, and maintaining agility and flexibility. You don’t need to start from scratch to avoid these risks. Sinch, a leading provider of flexible, compliant, and reliable communication solutions is here to guide your upgrade journey. Want to learn more about future proofing your voice communications?…
Type: Blog Article
Effective business communication solutions are crucial for customer experience and employee engagement across channels. But knowing which apps or services are right for you and your business can be tricky. Oftentimes, companies find themselves juggling multiple communication platforms to get the job done, which compounds the already challenging issue of integration. That’s where CPaaS and UCaaS…, What is CPaaS? , Communications Platform as a Service , or CPaaS, is a cloud-based communication service that gives businesses the ability to easily upgrade their communication stack and strategies with an Application Programming Interface (API). The API is what allows your existing software to “talk” to cloud apps. Put simply, you can add voice, video, email, or messaging services to your communications. And…, Key features of CPaaS , You can use CPaaS for outgoing calls, inbound call routing, web real-time communication (WebRTC) for adding video and voice to your websites and mobile apps, text messaging, social media messaging, and number masking for caller anonymity. Moreover, CPaaS can bolster security with two-factor authentication and encryption to protect sensitive data. You can also tap into its conversational AI to…, CPaaS benefits , There are a lot of reasons to choose CPaaS for businesses. Here are some of the more noticeable ones: , Scalability , Imagine having the power to effortlessly adjust the size of your communication setup to fit your company's evolving needs. CPaaS tools offer that. Whether you're rapidly growing or need to scale down, it's a breeze, without the headache of dealing with costly hardware and software. , Cost optimization , Instead of draining your team with thousands of hours building your own communication platform,, CPaaS allows you to seamlessly integrate communication features into your apps., This not only saves time and resources but also spares you from the ongoing maintenance hassles when doing it all in-house. , Security , A top-notch CPaaS solution encrypts data during transit and at rest, has robust access controls, and shields data privacy. Plus, security audits and testing occur regularly. Admins can layer on multiple security levels, tweak user access permissions, enforce ironclad password policies, and apply extra protection with two-factor authentication, depending on the use case. , What is UCaaS?, UCaaS, short for Unified Communications as a Service, is a, cloud-based-communication platform that bundles team messaging, video calls, phones, and collaboration tools into a single offering, , sparing you the headache of managing multiple apps. But UCaaS offers more than convenience. Since it's cloud-based, it empowers you to communicate from almost anywhere with an internet connection. Plus, it eliminates the need for costly Voice over Internet Protocol (VoIP) hardware. Moving to the cloud also makes it easier to scale up and ensures better resilience in emergencies. The best part…, Key features of UCaaS , UCaaS doesn’t only make things easier, it’s also packed with features like: Call recording and advanced call routing Versatile video capabilities for group video calls Instant messaging (IM) Collaboration tools for scheduling and project management Key features of UCaaS UCaaS brings together apps and services like chat, video, audio conferencing, and calling into one cloud-based platform., UCaaS benefits , Let's explore some of the major benefits of a UCaaS solution. , Cost cutting , When you switch to UCaaS, you'll slash your implementation expenses. Say goodbye to costly server hardware. No more managing data centers, whether in-house or in the cloud. This move not only frees up valuable data center space but also ensures your users get a great experience. , Streamlined ops , It’s also a win-win situation when it comes to operational management. Since there's no physical hardware to maintain or update,, your IT operations become leaner and more efficient., It's a straightforward way for businesses to reduce upfront costs while keeping their unified communications (UC) platform in tip-top shape. , Modern solution for modern work , In today's world of hybrid and remote work,, UCaaS is the perfect solution to empower your team to communicate from anywhere with just an internet connection., It's the ideal system for companies embracing a work-from-anywhere policy, making it easier for employees to manage their workflows. That’s a huge upside since on-premises UC platforms come with delays and hefty costs when deployed across multiple locations. , CPaaS vs UCaaS, CPaaS and UCaaS are both service-oriented, cloud-based communication solutions. And recently, advances in technology have made them more similar. But there are a few key differences to keep in mind between them. Here’s a quick chart to reference as you choose between a UCaaS vs CPaaS solution. , UCaaS , CPaaS , What is it An all-in-one communication and collaboration package for businesses, using voice calls, video meetings, chat, and more A toolbox for developers to add communication functionalities into their apps What it’s for Businesses seeking a new set of contact center capabilities that focus on enhancing internal communication Businesses aiming to tailor and incorporate communication…, the, toolkit for developers, offering APIs and SDKs that serve as the building blocks for enhancing applications with communication features. It's all about providing the tools for customization and integration. UCaaS, on the other hand, stands as the comprehensive solution for unified communications. It seamlessly blends messaging, voice, video, and collaboration capabilities into a single cloud-…, Many forward-thinking organizations are harnessing the power of both UCaaS and CPaaS solutions to elevate their operations. , They leverage UCaaS tools to optimize internal communications, promoting seamless collaboration within their organization. Then, they turn to CPaaS services to construct tailor-made communication features, enhancing interactions with clients and customers. This strategic blend allows businesses to strike a balance between internal efficiency and external engagement, resulting in a well-rounded…, Choosing the right partner for you, When choosing a CPaaS service provider , look for one that provides clear documentation, code samples, and libraries for your desktop and mobile platforms. They should also provide software development kits (SDKs) and excellent customer support. It's important to see real-world examples of their CPaaS solution in action and get a demo of the specific functionalities you're interested in to…, Is the platform renowned for its network diversity and reliability?, In today's fast-paced business environment, uninterrupted communication is imperative , and a dependable UCaaS partner is vital. , Does the provider offer an advanced toolset?, The right UCaaS provider should offer versatile functionality that can be customized to suit your unique requirements, enhancing your business's credibility. , How easy will it be to work with the platform?, User experience is paramount. Seek a provider that prioritizes usability, streamlining communication for a more efficient, seamless experience. , And make sure to inquire about integration capabilities and security measures, — they’re equally crucial aspects you should explore. , Reach users more effectively with Sinch, the Customer Communications Cloud, Ready to get started with UCaaS or CPaaS? Check out these other resources that might help your business choose the right communication tools to achieve its digital transformation goals: Demystifying CPaaS: 5 use cases you need to know 4 Q4 lessons to boost your 2024 messaging strategy Sinch is named a Leader in the 2023 Gartner® Magic Quadrant™ for Communications Platforms as a Service (…
Type: Blog Article
Future proofing isn’t just a trendy phrase in tech — it’s a strategic approach to embracing and preparing for emerging technologies. As we see rapid advancements in AI, machine learning, and network technologies, the way businesses and consumers communicate is transforming. Your voice communications must evolve in response to these changes. But what exactly does a future-proof voice system…, Attributes of a future proofed voice system , Future proofing your voice communications might appear challenging, but we already have insights into what the future entails. Let's explore the key characteristics of a future-proofed voice system. , Cost-effective redundancy , Redundancy is crucial for uninterrupted service, but it must be cost-effective. A future-proofed system uses geo-redundant infrastructure, ensuring your voice communications remain active even if primary services fail. , Tech stack integration , Your voice systems should integrate seamlessly with your existing tech stack. This includes linking customer and partner data with your CRM and ensuring easy connectivity with co-workers. A future-proofed voice system integrates with your current tech stack and is ready for whatever new apps you may use in the future. Simplifying the flow of data between your systems not only reduces frustration…, Fully compliant , Future-proofing also means adhering to regulatory requirements, such as RAY BAUM'S Act, Kari's Law, Enhanced 911 (E911), and STIR/SHAKEN. This ensures your system not only utilizes cutting-edge technology but also meets legal standards. , RAY BAUM’S Act (Section 506) , Multi-line telephone systems are mandated under RAY BAUM’S Act to send dispatchable information for all 911 calls — including the caller's exact floor and office number, so first responders know exactly where to go. , Kari’s Law , Under Kari’s Law, all multi-line telephone systems must be able to reach 911 directly, without the previously required 9 to reach an outside line. This law is designed to make accessing vital services easier and less error prone. , Enhanced 911 (E911) , It’s vital for all future-ready voice systems to properly route 911 calls to the local public safety answering points (PSAP) and provide dispatchable information. Otherwise, 911 calls will be routed to the national center and incur a fee. Therefore, the FCC mandates E911 capabilities. , STIR/SHAKEN , Maliciously spoofed numbers and robocalls have become a significant problem. STIR/SHAKEN is a series of protocols designed to digitally validate calls before handing them off to combat malicious callers. The protocols have been legally mandated by the U.S. Federal Communications Commission (FCC) and the Canadian Radio-television and Telecommunications Commission (CRTC) and were designed to…, API-friendly , Similar to tech stack integration, your voice communications should be API-friendly to enable the flow of data between critical apps and systems. An API-friendly system will automatically send data to your CRM, PowerBI, Microsoft ecosystem, and other vital tools your business relies on. Additionally, you can use APIs to create unique relationships between your critical systems to fit your…, Internationally expandable , One of the biggest flaws of legacy phone systems is their reliance on national infrastructure. It’s one of the main reasons international calls can still be costly. Using a legacy system means paying to use additional infrastructure. A modern cloud business phone system is internationally expandable and scalable. This capability is key for businesses planning to expand or simply communicate…, Be ready for the future of voice communications , Predicting the future of voice communications isn't as elusive as it might seem. Essential elements like high uptime, regulatory compliance, API integration, and global scalability define a future-proof phone system. Sinch offers services to meet each of these needs, helping you embrace the future today. Interested in further insights on how to future-proof your voice communications? Download…
Type: Blog Article