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Frequently asked questions
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Is Axiom an omni-channel platform?
No. Axiom is a multi-channel communications platform and can send communication via SMS, Email, WhatsApp, Push Notifications.
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Can enterprise customers send messages to enterprises using Axiom?
No. Axiom is a one-way enterprise-grade multichannel communications delivery management platform which enables enterprises to send time critical business communications to its customers.
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Can enterprises send rich communications via Axiom?
Yes. Enterprises can send images, videos, documents, audio, videos etc. by using Axiom.
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Can Axiom be used for broadcasting?
Yes. Axiom supports muti-lingual message broadcasting.
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Does Axiom manage vendors?
Axiom is a multi-vendor platform where enterprises can configure multiple vendors for various communication channels basis vendors’ TPS and enterprise business requirements.
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Does Axiom have direct connectivity to telecom operators?
Axiom manages enterprise communications and intelligently distributes requests between vendors based on the load definition. Service providers like Sinch India are integrated with Axiom, and requests are forwarded to TSPs via service providers.
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Is Axiom SaaS based model?
Axiom supports an on-premises model, and we are also cloud-ready.
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How does Axiom protect customer data?
Axiom uses encryption and masking techniques to protect customer data at rest. Axiom uses HTTPS, TLS, SFTP, IP whitelisting for data source origin authentication to ensure data protection and integrity while in transit and in use.
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How Axiom protects customer data while data is in motion across network? Are the network communication channels encrypted to and from Axiom?
Yes. TLS and SSL protocols are used to secure connection.
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How enterprise acquires security patches for Axiom?
Security patches are available as a part of a new release version of system software.
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Who can access Axiom?
Authorized enterprise users can login into Axiom. Axiom utilizes username, password, and SMS 2-factor authentication for first-time user login from authenticated IPs to identify legitimate enterprise users. The role-based access feature provides even greater access granularity to Axiom's resources and features.
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Whom should I contact for technical support?
24*7 IT onsite support trained executives are available for clients for production and security related issues.
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