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Frequently asked questions
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Is Axiom® an omni-channel platform?
No. Axiom® is a multi-channel communications platform and can send communication via SMS, Email, WhatsApp, Push Notifications.
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Can enterprise customers send messages to enterprises using Axiom®?
No. Axiom® is a one-way enterprise-grade multichannel communications delivery management platform which enables enterprises to send time critical business communications to its customers.
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Can enterprises send rich communications via Axiom®?
Yes. Enterprises can send images, videos, documents, audio, videos etc. by using Axiom®.
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Can Axiom® be used for broadcasting?
Yes. Axiom® supports multi-lingual message broadcasting.
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Does Axiom® manage vendors?
Axiom® is a multi-vendor platform where enterprises can configure multiple vendors for various communication channels basis vendors’ TPS and enterprise business requirements.
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Does Axiom® have direct connectivity to telecom operators?
Axiom® manages enterprise communications and intelligently distributes requests between vendors based on the load definition. Service providers like Sinch India are integrated with Axiom®, and requests are forwarded to TSPs via service providers.
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Is Axiom® SaaS based model?
Axiom® supports an on-premises model, and we are also cloud-ready.
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How does Axiom® protect customer data?
Axiom® uses encryption and masking techniques to protect customer data at rest. Axiom® uses HTTPS, TLS, SFTP, IP whitelisting for data source origin authentication to ensure data protection and integrity while in transit and in use.
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How Axiom® protects customer data while data is in motion across network? Are the network communication channels encrypted to and from Axiom®?
Yes. TLS and SSL protocols are used to secure connection.
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How enterprise acquires security patches for Axiom®?
Security patches are available as a part of a new release version of system software.
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Who can access Axiom®?
Authorized enterprise users can login into Axiom®. Axiom® utilizes username, password, and SMS 2-factor authentication for first-time user login from authenticated IPs to identify legitimate enterprise users. The role-based access feature provides even greater access granularity to Axiom®'s resources and features.
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Whom should I contact for technical support?
24*7 IT onsite support trained executives are available for clients for production and security related issues.