Type: Event: Sponsored
Type: Event: Sponsored
Type: Event: Sponsored
Type: Event: Sponsored
Type: Event: Sponsored
New Service Hub integration builds on the company’s existing offerings, which connect marketing, support, and sales teams to SMS customers and prospects directly from the HubSpot platform , DENVER, Colo., USA and STOCKHOLM, Sweden – August 29, 2023 —, Sinch (Sinch AB (publ) – XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of…, Real-Time Communication:, Customers today expect instantaneous responses – especially when reaching out for support. Recent Sinch MessageMedia research found that 33% of customers expect an immediate response when digitally connecting with a brand; SMS can help businesses deliver prompt service, respond to urgent issues, and maintain real-time communication with customers, all within the Service Hub., Customer Engagement:, SMS messages have high open rates; using this channel for customer service can lead to higher engagement rates, more reliable delivery of critical updates and information, and more satisfied customers., Personalized Service:, With HubSpot's CRM capabilities and Sinch MessageMedia’s integration, businesses can personalize their SMS communications based on customer information and previous interactions, improving customer experience. This can lead to more effective, customer-centric service, and save teams time getting up to speed., Automation Opportunities:, With HubSpot's automation capabilities, businesses can automate certain SMS communications, such as appointment reminders, order updates, delivery reminders, and service updates. This helps businesses improve efficiency and consistency in their customer service., 360-Degree View & Centralized Communication History:, All SMS communications are logged within the same system as other customer interactions, providing support agents with a comprehensive view of each customer’s communication history, enabling them to deliver more informed and cohesive service. To learn more about Sinch MessageMedia’s capabilities, visit the team at INBOUND (Booth 20) in Boston, September 5-8, 2023 or explore the website here .
Type: News Article
Version 6.1 - Date of release: 7 September 2023 These supplemental terms and conditions (“Supplement”) are part of an agreement for certain SINCH services (“Agreement”) between SINCH and Customer and apply solely to the SINCH services referencing this Supplement, including verification (“Service”) and not any other SINCH product or service. Capitalized terms are defined in the Glossary below.…, Part A – Legal Terms, A1. Services, A1.1. Service Provider Conditions and laws and regulations. Notwithstanding Section 4.1 of the GTC, Customer shall comply with all Service Provider Conditions, applicable legal and regulatory requirements and conditions, and all applicable industry guidelines relating to the Customer Data, Customer Services, Verifications or its use of the Service. If a Service Provider changes the Service…, A2. Compliance, A2.1. Requirements. The provisions of Sections 2.5 and 4.1(c) of the GTC shall apply equally to requests, directions and/or orders made or issued by any Service Provider. A2.2. Responsibility. SINCH may, in its sole discretion, require Customer to take primary responsibility for any request or enquiry made under Section A2.1 above relating to any Customer Service, Verification(s) or Customer Data…, Part B – Business Terms, B1. Customer Responsibilities, B1.1. Access and Connectivity SINCH Network connection. Customer is solely responsible, at its own expense, for establishing and maintaining its equipment, software, facilities, and its connection to the SINCH Network. SINCH Dashboard. SINCH may, in its sole discretion, provide Customer with access to any SINCH’s world wide web extranet interface (“SINCH Dashboard”) which access will enable…, B2. Commercial Terms, B2.1. Price Increases. Unless otherwise agreed in an Order Form, Sinch may modify any fees in its sole discretion upon written notice., Glossary, “Access Number” means a set of digits used to enable Verification. Access Numbers shall include ‘short-codes’ and ‘long-codes’ as applicable and will be used to enable SMS OTP Sender ID’s as well as call origination numbers for FlashCall and Phone Call Verification. “Customer Service” means a marketing, advertising, promotional or informational program or initiative, or other project, conducted…
Type: Legal page
The Conversation API does not provide the Customer with access to any underlying messaging or social channel. Access to and use of any underlying messaging or social channel may be ordered from Sinch by the Customer subject to separate Order Form(s). For avoidance of doubt, this includes when Free Tier pricing for Conversation API applies to the Customer., Data Retention, . The standard retention period for conversation data applied by Sinch is 180 days. The standard retention time for contact data is indefinite. Customer understands that this is part of the functionality of the service. Customer can change the retention period for both categories by itself. Information is given in the service specification and within the dashboard. A change of retention time is…, Data Localisation, . The Services ordered under this Order form present a choice on hosting locations. This is set from the start of the Service, configured by Customer self-serve via dashboard.sinch.com or upon request to the Customer account manager at service setup. If Customer wishes to change the Hosting Location after setup, it needs to contact Sinch and Customer understands that changing the Hosting Location…, Conversation API Pricing, Here you will find the pricing tables for Conversation API , Free Tier, MAUs included in free pricing, Channels, Transactions Per Second (TPS), Per Conversation API “APP” <=100 MAU, >1 Chat Messaging Channel from All Supported Channels., 1, OR, Per Conversation API “APP” Unlimited, Maximum of a single configured Chat Messaging channel, 20, OR, Per Conversation API “APP” Unlimited, Single Chat Messaging Channel + SMS and/or MMS, 20 , Charged Tier, MAUs Included, Channels, Transactions Per Second (TPS), Monthly Platform Fee, Per Conversation API “APP” Unlimited (Beyond the 100 MAUs covered in Free Tier), >1 Chat Messaging Channel from All Supported Channels., 20 €149/$179/£129 and with possible discounts as per the table below Discounts to Monthly Platform Fee based on the number of active apps:, #Active Apps on Client Account, Monthly Platform Fee (€), Monthly Platform Fee, ($), Monthly Platform Fee, (£), 1st – 10th €149 $179 £129 11th – 50th €119 $143 £103 51st – 100th €89 $107 £77 >100th €69 $83 £60 *A Single Conversation API “App” Supports single, similarly named Sender-ID’s across Sinch supported channels. Eg. WhatsApp “Sinch Europe”, Facebook Messenger “Sinch Europe” would require one Conversation API “App”, but WhatsApp “Sinch Europe”, Viber “Sinch Europe” and WhatsApp “Sinch USA” would…
Type: Legal page
Type: Component Page
Type: Component Page