Type: Glossary Term
The MEF yesterday released the new , Enterprise Mobile Messaging Fraud Framework, Version 2.0., This report is the latest addition to the Future of Messaging working groups’ collaboration on fraud and the challenges facing the enterprise mobile messaging industry. The working group that consists of a cross-sector of companies and experts industry, including CLX Communications, have identified 2 new sources of fraud since the original 2015 report, these being SIM Swap and Roaming Intercept…
Type: News Article
The Customer acknowledges and agrees that: 1) Viber Bot is provided through Conversation API, and that the fees for Viber Bot is currently calculated as part of the MAU fee for Conversation API, 2) Customer’s unlimited, and unrestricted acceptance of and compliance with: (a) all the terms and policies by Viber, as may be amended from time to time, found: https://www.viber.com/en/terms/ and https…
Type: Legal page
Type: Resource
When the coronavirus pandemic first struck, the world experienced 10 years of technological evolution in only three months . The shift to distributed work was one of the core trends driving this evolution, something it continues to do even now. In October 2020, Pew Research reported 71% of Americans were working from home , with 54% wanting to continue doing so “most of the time” post-pandemic.…, Traditional work isn’t going away anytime soon, Although it’s overwhelmingly popular with employees, telecommuting will likely never fully replace the traditional workplace. Not every business is suited for distributed work, and not every job can be done from home. For example, tradespeople cannot work remotely, nor can most service industry staff. McKinsey estimates approximately 60% of workers in the U.S. economy cannot work remotely ,…, Distributed work has redefined how we operate, By now, many of us have lots of experience with the distributed workplace. Supported by meeting platforms like Microsoft Teams and Zoom, collaboration tools like Slack, and project management software like Trello or Monday, a fully remote office allows employees to work from whatever location suits them. Although some may choose to travel to a public place such as a coffee shop or a co-work…, Why the hybrid workplace is the future, The issue with both fully remote and fully physical boils down to one thing — each option represents the extreme of an all-or-nothing approach to distributed work. And the reality, is far more nuanced. Accenture’s 2021 Future of Work Survey found 83% of workers favor hybrid work over other options . The study notes how hybrid work blends the best of both worlds — allowing in-person collaboration…, Design work around people rather than processes:, Hybrid work doesn’t have a one-size-fits-all approach, and the best organizations are the ones who prioritize the safety and well-being of their teams, Focus on building trust and accountability between employees and leadership:, Consider a model Accenture refers to as Net Better Off — a framework based on the six dimensions of emotional and mental, relational, physical, financial, purposeful and employable, to rethink your workplace structure, Make your company’s digital fluency a priority:, Focus on updated technology, transformative processes, a collaborative approach to leadership, and place value on knowledge and skills to support digital transformation, Recognize all change starts from the top:, Emphasize the responsibility of leadership in creating a culture of autonomy, experimentation, and continual improvement., Future-focused, No one could have predicted the pandemic and how it’s changed the world. But as we look towards a future without the current safety measures and restrictions, it's clear all the resulting challenges are largely positive. Working in a hybrid structure has massive potential and benefits. What remains is figuring out how to support and embrace it. How is your company making the transition to the…
Type: Blog Article
Chicago, USA and Stockholm, Sweden – March 24, 2023 –, Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced a new private label offering for partners and service providers to provide Microsoft Teams voice calling. This offering is available through Sinch’s new program called Operator Connect for Partners, designed for communication service providers, managed…, For further information, please contact, Ola Elmeland Investor Relations Director Mobile: +46 721 43 34 59 E-mail: [email protected] Jeff Hasen Vice President, Communications E-mail: [email protected] Jan Ritter Director of Marketing, Sinch Voice E-mail: [email protected] , About Sinch:, Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in… Type: News Article
Today we’re so happy to welcome MessengerPeople as an official part of Sinch!, We announced in September that we would be teaming up with MessengerPeople , a leading German software-as-as-service platform for conversational messaging. And now, the acquisition is complete! So, why should you be as excited as we are? Because this makes our conversational messaging platform stronger than ever – and that means great business results for you, no matter what your industry…, 1. MissPompadour: 90% conversion rate after consultation via WhatsApp , For MissPompadour, an online paints retailer, WhatsApp became a crucial element in conversational commerce. Customers can send photos and videos and thus be advised quickly and easily. According to Erik Reintjes, CEO of MissPompadour, running a successful e-commerce business is not about using e-mail or telephone: you have to offer the channels your target group uses the most to intensify…, 2. TUI Germany: messaging newsletter with special travel offers via iMessages , TUI Germany is one of the leading travel agencies in Germany with a big community. In addition to their customer service and travel consulting via Messaging Apps, they also keep their community updated with messaging newsletters via iMessage / Apple Messages for Businesses. They send out current travel offers and tips as push messages to their customers who have subscribed to the service. The…, 3. Women’s Best: 50% faster customer service with WhatsApp and iMessage , Women's Best, one of the fastest-growing fitness brands globally with several thousand orders a day, provides customer service on sportswear and premium sports nutrition for women via WhatsApp and iMessage (Apple Messages for Businesses). After a first-level support chatbot has pre-qualified the customer inquiry, Women's Best offers its female customers personal advice via WhatsApp Messenger and…, 4. Car Dealer Ostermaier: Sale of 47 cars via WhatsApp within half a year , The Car Dealer Group, with operations in 7 locations, has integrated WhatsApp directly into its offers on the website. Interested customers can contact the sales consultant about the offer that interests them with just one click. Once the first message is sent, the chatbot asks for the name and then hands over to the sales consultant team – all aligned with their CRM. Andreas Jerchel, Head of CRM…, 5. ManpowerGroup: Successful Recruiting via WhatsApp , Manpower was one of the first staffing companies to introduce WhatsApp as a channel for applicants in 2016. Now, WhatsApp has developed into an efficient interaction and application channel at the staffing service provider. Applicants can apply for open positions directly via WhatsApp. The application process is partially automated: the applicant is guided through the recruiting process on…, Want to learn more about conversational messaging and get to know even more success stories? Download MessengerPeople’s Playbook – the ultimate guide for successful conversation via WhatsApp and other messaging apps. ,
Type: Blog Article
Type: Component Page
White paper showcases Sinch-sponsored study: more than half of enterprises surveyed are increasing investments in CPaaS to power conversational customer engagement., Nearly 80% of companies have or will implement conversational customer engagement — the practice of communicating interactively with customers from one digital channel to another while retaining context — to improve customer experience , according to new research from IDC commissioned by Sinch . Of those, more than half will do so using a Communications Platform as a Service ( CPaaS ) to deliver…, About Sinch, Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, email, voice and video. Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest…
Type: News Article
The concept of personalization has been around for decades, and it might sound like old news to you. What is new, however, is that personalized experiences aren’t just a nice-to-have anymore, they’re a basic customer expectation – and if you don’t make this a priority for your business, you might get left behind. Our CMO Jonathan Bean discussed personalization strategies for increasing…, How personalized experiences help retail brands stand out, While we all have ambitious quarterly sales targets to hit, when thinking about your customer journey, you might want to let your own goals take a back seat. Customers crave personalized experiences that help them address their needs. Think about it: Don’t you get frustrated when a brand keeps sending you offers that are completely irrelevant to you, like a “personalized” email promoting…, Don't let data be a roadblock on your path to better retail experiences, Of course, customer data should be at the core of your personalization efforts. But you might not be able to start running hyper-personalized campaigns just yet – and that’s totally fine! You can’t make everything happen overnight. Don’t aim for perfection, just try something! Work with the customer data you already have, and if you don’t have much, be creative or keep it simple, even if that…, Never stop learning, from your customers, When it comes to customer journey optimization through personalization, constant learning and experimentation are the way to go. Each new experiment or A/B test, good or bad, will teach you something you can use to improve campaign performance and ROI. And don’t forget first-hand insights! If you can’t figure out why things work or fail, step away from data and talk to your support team, or take…, Personalization vs. optimization: What yields the best ROI?, While optimization is about enhancing experiences for the average customer, personalization is a more intentional approach focused on addressing each customer’s specific needs. In an ideal world, both approaches should go hand in hand, but let’s face it: personalization is a challenge and many brands get put off by the amount of time and resources they think are necessary to do it right. How else…, Speakers:, Jonathan Bean, Chief Marketing Officer – Sinch Nicole Jacobson, VP of Marketing - Mailgun Alex Meadow, Head of Consumer Product - Fast Martin Simo, Product Marketing Manager - Bloomreach
Type: Blog Article